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MSCONFIG / REGEDIT / Misc. Software won't run correctly

Hello,

Problem (1):
I can start MSCONFIG / REGEDIT / Norton AV 2004 / Win XP (SP2) Q811493 FIX
but all these programs will shut down with in about 5 seconds. Basically, the window disappears. I can't run NAV to clean viruses.

Problem (2):
Microsoft say's, uninstall Win XP (SP2) Q811493 through the control panel, add/remove program, and click on "REMOVE" to delete from computer and then install the Win XP (SP2) Q811493 FIX.

My problem is two-fold with this one.

First, when I highlight the Win XP (SP2) Q811493, within the add/remove program, there is no "Remove" button available to delete it!
Secondly, When I do run the Win XP (SP2) Q811493 FIX it also runs for 5 seconds then window disappears!

Possible Solutions:
I am familiar with work arounds with REGEDIT such as rename REGEDIT.EXE to REGEDIT.COM or call up REGEDIT through a batch file. These suggestions work only for REGEDIT and MSCONFIG but don't resolve the overall problem.

I've also read quite a few suggestions but none seem to work.

ASKER CERTIFIED SOLUTION

rbkumaran

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SOLUTION

sramesh2k

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Ed_Beyer

ASKER

Hi Rbkumaran and Sramesh,

I used both of your suggestions ending with mixed results.

I changed the value for HKEY_CLASSES_ROOT\exefile\shell\open\command to ("%1" %*) and that did resolve ONLY the issue of the REGEDIT window disappearing. NAV and MSCONFIG windows still disappear. By the way, the default value was set to ("%1" %*) but I followed your directions and deleted it and re-typed it again... it worked.

In regards to the Win UPdate, I typed what you suggested to delete the CATROOT but it appears that it didn't work. Is it important to be in a specific directory? Like C:\WINDOWS? I can't remember, but I think I was in C:\ED\DOCUMENTAND SETTINGS. Win UPdate still doesn't run. (window disappears)

As for trying the Spunist.exe utility, I think I'm in big trouble now! I found the the Spunist.exe in the %Windir%\$NTUninstallQ811493$\Spuninst folder and double clicked that. Then it asked if I wanted to uninstall Q811493, I clicked "OK". It started to uninstall then a warning popped up, "If you uninstall this some programs may not run properly" and in my infinite wisdom I clicked "OK" Now, when I restart my computer it makes it to the Windows XP splash screen then reboots again and again and again. Not good!

Signed HELP!

sramesh2k

Ed_Beyer,

Do you see a blue screen at boot [just before the reboot]? Never heard about this issue - Uninstalling 811493 causes reboot at startup.

Are you able to boot in Safe Mode or Command Prompt mode successfully. If so, you have two options. 1. check the event logs and 2. perform a system restore rollback to previous configuration.

Ed_Beyer

ASKER

Sramesh,

No blue screen at boot.

I turn on the computer and have a black background with white letters. Items like BIOS successfully installed, checking memory, ect. Then the Windows XP screen appears with the three blue lights that scroll across from left to right. Then the screen goes black, a few seconds go by, then back to the beginning as if I just turned my computer on. I don't know if I'm using the right terms when I say boot or start-up. All I do know is that I can't access anything on my computer!

Ed

sramesh2k

Ed,

Before trying a repair installation [will preserve your data], see:

The Computer Continuously Restarts
http://www.kellys-korner-xp.com/win_xp_restart.htm
Idea is to replace new copy of kernel32.dll

Ed_Beyer

ASKER

Hello to All,

I finally got my computer fixed.

I saved all data then reformatted.

May be extreme... but it worked.

Thanks to all.

ED