Cockeyed
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Trouble installing external drive through 1394 PCMIA card
Hello--
I recently ugraded from 98SE to XP Home on a Dell Latitude CPxJ. I use an SIIG 1394 CardBus Pro PCMIA card (Texas Instruments) to burn CDs on a older Plextor CD burner, originally an ATAPI device which someone put in an Oxford Technologies case with Firewire connections.
Anyway according to SIIG I should be able to use the drivers built into XP and don't need anything special. However when I connect the drive through the PCMIA card, Hardware Wizard gets halfway through its "automatic" process but then gives up. It does something with reference to sbp2port.sys, then says "Cannot install this hardware: Oxford Semicondutor Ltd. Oxford IDE Device.
An error occurred in the installation of this device. Driver is not intended for this platform."
Any help anyone can offer would be greatly appreciated.
--Jim
I recently ugraded from 98SE to XP Home on a Dell Latitude CPxJ. I use an SIIG 1394 CardBus Pro PCMIA card (Texas Instruments) to burn CDs on a older Plextor CD burner, originally an ATAPI device which someone put in an Oxford Technologies case with Firewire connections.
Anyway according to SIIG I should be able to use the drivers built into XP and don't need anything special. However when I connect the drive through the PCMIA card, Hardware Wizard gets halfway through its "automatic" process but then gives up. It does something with reference to sbp2port.sys, then says "Cannot install this hardware: Oxford Semicondutor Ltd. Oxford IDE Device.
An error occurred in the installation of this device. Driver is not intended for this platform."
Any help anyone can offer would be greatly appreciated.
--Jim
Download the latest patches and security updates for your OS and other applications.
Also go here and check if you have latest hardware drivers
http://www.microsoft.com/whdc/hcl/default.mspx
Also go here and check if you have latest hardware drivers
http://www.microsoft.com/whdc/hcl/default.mspx
ASKER
Been there, done that.
Any other ideas?
--Jim
Any other ideas?
--Jim
ASKER
I have installed all the latest MS updates and patches, including one referencing a problem with "enumeration" in 1394 cards. Also most recent BIOS.
One odd thing I noticed is that Device Manager sees two PCMCIA adapters, with identical name (Texas Instruments PCI-1224 CardBus Controller) and idential drivers (pcmcia.sys). I trued uninstalling one and rebooting; when I inserted the PCMCIA Device Manager found an "Unknown Device" called PCI to Cardbus Bridge." with yellow question marks. Updating the cardbus resulted in the return of the second identically named PCMCIA adapter.
Might my problem have something to do with IDE ATA/ATAPE controllers? I see three listings under this:
1. Intel(r) 82371AB/EB PCI Bus Master IDE Controller. There are three files listed as drivers, atapi.sys, intelide.sys, priidex.sys.
2. Primary IDE Channel (drivers atapi.sys and storprop.dll)
3. Secondary IDI Channel (same drivers as #2)
I notice that the Digital Signer is Microsoft Windows Publisher, NOT Microsoft Windows XP Publisher. Could this be significant?
--Jim
One odd thing I noticed is that Device Manager sees two PCMCIA adapters, with identical name (Texas Instruments PCI-1224 CardBus Controller) and idential drivers (pcmcia.sys). I trued uninstalling one and rebooting; when I inserted the PCMCIA Device Manager found an "Unknown Device" called PCI to Cardbus Bridge." with yellow question marks. Updating the cardbus resulted in the return of the second identically named PCMCIA adapter.
Might my problem have something to do with IDE ATA/ATAPE controllers? I see three listings under this:
1. Intel(r) 82371AB/EB PCI Bus Master IDE Controller. There are three files listed as drivers, atapi.sys, intelide.sys, priidex.sys.
2. Primary IDE Channel (drivers atapi.sys and storprop.dll)
3. Secondary IDI Channel (same drivers as #2)
I notice that the Digital Signer is Microsoft Windows Publisher, NOT Microsoft Windows XP Publisher. Could this be significant?
--Jim
No firewire experience here Cockeyed, but I'll give it a shot . Tim.
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Have you installed sp1 yet on xp - here's a firewire patch and other (oxford?) drivers on this page
http://www.bare-bone.com/download/bb-addon-card.htm
http://www.bare-bone.com/download/bb-addon-card.htm
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Above maybe wrong product-You might call these guys
http://www.oxsemi.com/index.html
http://www.oxsemi.com/index.html
This site was posted before by me-looks like a good place to put it all together
http://webferret.search.com/click?wf,+%2Bwindows+%2Bxp+%2Boxford+%2Bdriver+%2Bproblem+%2B1394,,www.bare-bone.com%2Fsupport%2Feindex1394.htm,,altavista
http://webferret.search.com/click?wf,+%2Bwindows+%2Bxp+%2Boxford+%2Bdriver+%2Bproblem+%2B1394,,www.bare-bone.com%2Fsupport%2Feindex1394.htm,,altavista
ASKER
Thanks for all the pointers, Tim. Of particular use was the Oxford Semicondtor site...in all my searching I never found that. There I found the following:
The OXFW900 is a high-performance 1394 to
ATA/ATAPI (IDE) native bridge with an integrated target
Serial Bus Protocol (SBP-2 ) controller. By supporting
the SBP-2 protocol, the device can use generic SBP-2
drivers available in the Microsoft Windows 98SE, Microsoft
Windows 2000, Microsoft Millennium and Apple MacOS
operating systems.
There is no mention of XP...this document is dated 1999.
I have sent a query to Oxford asking if they have an update, but I suspect that the solution is that there is no solution.
Rather than try to install drivers designed by other manufacturers, now that I know where the problem lies I'm going to just buy a newer CD burner.
The OXFW900 is a high-performance 1394 to
ATA/ATAPI (IDE) native bridge with an integrated target
Serial Bus Protocol (SBP-2 ) controller. By supporting
the SBP-2 protocol, the device can use generic SBP-2
drivers available in the Microsoft Windows 98SE, Microsoft
Windows 2000, Microsoft Millennium and Apple MacOS
operating systems.
There is no mention of XP...this document is dated 1999.
I have sent a query to Oxford asking if they have an update, but I suspect that the solution is that there is no solution.
Rather than try to install drivers designed by other manufacturers, now that I know where the problem lies I'm going to just buy a newer CD burner.
I still don't know that much about firewire but I did notice that xp can't use the 98se .vxd drivers. What about windows 2000 though. Are they the same drivers as 98se? windows 2000 is an nt based system similar to xp. Sorry I dumped so much info on you, but didn't know enough about the details to descriminate. Sorry I couldn't find something you could use. Since I didn't solve the problem, your entitled to a refund of points. I have no objections at all. Good Luck. Tim.
ASKER
Hello, Tim--
As I noted above, finding out that 1. the problem is with the burner, not the pcmcia card, and 2. there is no solution to the driver problem--is in fact a solution. It makes it clear what I need to do: abandon this old burner and move on. So I don't think I'm entitled to a "refund" (I'm still not sure how this system works) and have awarded points accordingly. Thanks.
As I noted above, finding out that 1. the problem is with the burner, not the pcmcia card, and 2. there is no solution to the driver problem--is in fact a solution. It makes it clear what I need to do: abandon this old burner and move on. So I don't think I'm entitled to a "refund" (I'm still not sure how this system works) and have awarded points accordingly. Thanks.
ASKER
FI anyone who's interested--I got a new Sony DVD/CD burner, and have the same problem with XP not able to "automatically" load the driver.
--Jim
--Jim
ASKER
Sony tells me that it is likely I need to update the "motherboard driver." I am having difficulty finding such a thing. Is it perhaps the same thing as the BIOS (which I have already updated?)
Hey Cockeyed, sorry your having such bad luck. The motherboard drivers that they are referring to are probably the chipset drivers. These are different from the BIOS, which can also be updated, though very dangerous to do if you haven't done it before. Chipset drivers usually come with the install disk on the motherboard, but updated drivers can usually be found at the tech support page for your motherboard along with the BIOS updates. I would go to the Dell website and find the support page for your computer, then the updates page, which should have links to the chipset drivers update download and also BIOS updates.
I would definitely use the updates from Dell, rather than going to the Motherboard and Chipset manufacturers websites because these drivers are typically customized by the end manufacturer and can therefore vary from the standard reference drivers made by the company.
In other words, Chipset drivers may be made by SIS, for example, but final version is probably slightly tweaked to Dell's specifications.
Start at Dell, if they send you to a motherboard mfg or a chipset mfg, then go there. But don't go straight to the SIS website just because it has SIS Chipset. They won't be exactly the same even though the model number, etc might match.
If you do a BIOS upgrade, I would suggest going to a motherboard forum first to get some previous experiences. If you do a BIOS upgrade wrong, you'll probably have to buy a new BIOS chip, which is anywhere from 15 to 50 bucks, give or take. It should be the most failsafe update that you can do to a computer, but in reality, it is probably one of the flakiest. I've smoked two chips using the motherboard makers instructions, so I would get first hand info from some overclockers on your particular board. Your computer won't run if you blow the BIOS update. You'll have to wait for a new chip. Post and I'll try to help. Tim.
I would definitely use the updates from Dell, rather than going to the Motherboard and Chipset manufacturers websites because these drivers are typically customized by the end manufacturer and can therefore vary from the standard reference drivers made by the company.
In other words, Chipset drivers may be made by SIS, for example, but final version is probably slightly tweaked to Dell's specifications.
Start at Dell, if they send you to a motherboard mfg or a chipset mfg, then go there. But don't go straight to the SIS website just because it has SIS Chipset. They won't be exactly the same even though the model number, etc might match.
If you do a BIOS upgrade, I would suggest going to a motherboard forum first to get some previous experiences. If you do a BIOS upgrade wrong, you'll probably have to buy a new BIOS chip, which is anywhere from 15 to 50 bucks, give or take. It should be the most failsafe update that you can do to a computer, but in reality, it is probably one of the flakiest. I've smoked two chips using the motherboard makers instructions, so I would get first hand info from some overclockers on your particular board. Your computer won't run if you blow the BIOS update. You'll have to wait for a new chip. Post and I'll try to help. Tim.
ASKER
Hello, Tim--
I've already done a BIOS upgrade, downloaded from Dell. Followed the instructions carefully, booted from floppy etc and had no problem. Did it twice, in fact, my mistake upgraded from BIOS version 5 to BIOS version 8, then discovered they were up to version 16 and upgraded to that. I had no idea it was so dangerous.
I've prowled the Dell site for lo! these many hours, into days over the last month. Nothing useful came up for "motherboard drivers," perhaps I'll have better luck with "chipset drivers."
I don't know what's going on with my second-hand Dell Latitude. Although the thing on the bottom listing my service tag # had eroded, I discovered a utility that looks through my system and tells me lots of things including the service tag #. When I call Dell however and after ten minutes of waiting get someone and tell them this number, they hang up. When I made an email request to their support center, I got zero response, except that about a week later I got a sent a form to fill out rating how well I thought their support staff had performed. Does Cpx-J mean this machine was made for Japan, and Dell USA won't deal with it?
--Jim
I've already done a BIOS upgrade, downloaded from Dell. Followed the instructions carefully, booted from floppy etc and had no problem. Did it twice, in fact, my mistake upgraded from BIOS version 5 to BIOS version 8, then discovered they were up to version 16 and upgraded to that. I had no idea it was so dangerous.
I've prowled the Dell site for lo! these many hours, into days over the last month. Nothing useful came up for "motherboard drivers," perhaps I'll have better luck with "chipset drivers."
I don't know what's going on with my second-hand Dell Latitude. Although the thing on the bottom listing my service tag # had eroded, I discovered a utility that looks through my system and tells me lots of things including the service tag #. When I call Dell however and after ten minutes of waiting get someone and tell them this number, they hang up. When I made an email request to their support center, I got zero response, except that about a week later I got a sent a form to fill out rating how well I thought their support staff had performed. Does Cpx-J mean this machine was made for Japan, and Dell USA won't deal with it?
--Jim
FYI, saw this at dell.
http://search.dell.com/results.aspx?s=dhs&cat=all&c=us&l=en&cs=19&k=Dell+Latitude+CPxJ+specs
http://forums.us.dell.com/supportforums?category.id=latitude
I think this is your driver page, forgot how much additional software is on a laptop. I used to run an IBM Thinkpad
Alot of extra proprietary stuff.
http://support.dell.com/filelib/Devices.aspx?Category=0&OS=WW1++&OSL=EN&SvcTag=&SysID=LAT_PNT_P03_CPX_J
This system information guide has diagnostics instructions towards the front
http://support.dell.com/filelib/Devices.aspx?Category=0&OS=WW1++&OSL=EN&SvcTag=&SysID=LAT_PNT_P03_CPX_J
Service manual
http://docs.us.dell.com/docs/systems/pcpxhj/sm/64ptn_en.pdf
This users guide refers to ms-dos cd-rom drivers but I don't know why they would be necessary for cd-rom functionality when running xp other than to load dos software. They typically are used to provide cd-rom availability to dos when in dos mode, or possibly in 98, though don't believe they are necessary in 98 either once the os is installed, can't remember for sure.
http://docs.us.dell.com/docs/Systems/capture.asp?id=D&page=pcpxhj/en/ug_A02/947jn_en.exe
Well, I'm stuck. Was the Sony burner approved by Dell to be compatible? I don't know what software you would have to have to make the basic cd-rom features run. Have you tried going into BIOS and auto id all the drives. I didn't see a Sony brand dvd burner listed on Dell for the CPxJ. Not sure what J means. I would make sure that the BIOS recognizes all the drives when you first boot by hitting pause as it begins to load and looking carefully at the screen. If its not listed, then its a bios problem, or a cable problem, or a bad drive problem. Make sure system knows its there first before assuming its a driver issue. They may be talking about your os drivers being able to accomodate a faster dvd speed. The only drivers I saw for storage was for hard drives. Everything is wierd in laptops. Does the dvd go into the device bay or is it external. Maybe driver for bay needs update to recognize new device. If its not on Dell's approved list, you might have a problem, but if its removable, then it probably wouldn't fit the bay unless it was made for the machine. If you have a Sony model number, that might help. Also, that BIOS number 16 I think might be a trouble spot. See my link above.
http://search.dell.com/results.aspx?s=dhs&cat=all&c=us&l=en&cs=19&k=Dell+Latitude+CPxJ+specs
http://forums.us.dell.com/supportforums?category.id=latitude
I think this is your driver page, forgot how much additional software is on a laptop. I used to run an IBM Thinkpad
Alot of extra proprietary stuff.
http://support.dell.com/filelib/Devices.aspx?Category=0&OS=WW1++&OSL=EN&SvcTag=&SysID=LAT_PNT_P03_CPX_J
This system information guide has diagnostics instructions towards the front
http://support.dell.com/filelib/Devices.aspx?Category=0&OS=WW1++&OSL=EN&SvcTag=&SysID=LAT_PNT_P03_CPX_J
Service manual
http://docs.us.dell.com/docs/systems/pcpxhj/sm/64ptn_en.pdf
This users guide refers to ms-dos cd-rom drivers but I don't know why they would be necessary for cd-rom functionality when running xp other than to load dos software. They typically are used to provide cd-rom availability to dos when in dos mode, or possibly in 98, though don't believe they are necessary in 98 either once the os is installed, can't remember for sure.
http://docs.us.dell.com/docs/Systems/capture.asp?id=D&page=pcpxhj/en/ug_A02/947jn_en.exe
Well, I'm stuck. Was the Sony burner approved by Dell to be compatible? I don't know what software you would have to have to make the basic cd-rom features run. Have you tried going into BIOS and auto id all the drives. I didn't see a Sony brand dvd burner listed on Dell for the CPxJ. Not sure what J means. I would make sure that the BIOS recognizes all the drives when you first boot by hitting pause as it begins to load and looking carefully at the screen. If its not listed, then its a bios problem, or a cable problem, or a bad drive problem. Make sure system knows its there first before assuming its a driver issue. They may be talking about your os drivers being able to accomodate a faster dvd speed. The only drivers I saw for storage was for hard drives. Everything is wierd in laptops. Does the dvd go into the device bay or is it external. Maybe driver for bay needs update to recognize new device. If its not on Dell's approved list, you might have a problem, but if its removable, then it probably wouldn't fit the bay unless it was made for the machine. If you have a Sony model number, that might help. Also, that BIOS number 16 I think might be a trouble spot. See my link above.
ASKER
Hello, Tim--
Well, i can be thankful I haven't had the posted problems with BIOS v. 16. In trying to fix this problem with the old drive, I upgraded twice, and had the same problem with BIOS 5, 8 and 16.
I found a Dell OS update on one of your links, installed it. No improvement.
I will post to the Dell forum. The guy at Sony however said that error 28 (what I get when I look past the yellow bang) is a Windows error.
It's not a bad drive, I'm sure. I get the same problem with this and the old drive. Fortunately the Sony (model DRX-510UL) has dual connection, so I can use it via USB, but that seems terribly slow compared to Firewire.
Ditto for cables--cable used to work with old drive, and I've swapped cables to make sure.
--Jim
Well, i can be thankful I haven't had the posted problems with BIOS v. 16. In trying to fix this problem with the old drive, I upgraded twice, and had the same problem with BIOS 5, 8 and 16.
I found a Dell OS update on one of your links, installed it. No improvement.
I will post to the Dell forum. The guy at Sony however said that error 28 (what I get when I look past the yellow bang) is a Windows error.
It's not a bad drive, I'm sure. I get the same problem with this and the old drive. Fortunately the Sony (model DRX-510UL) has dual connection, so I can use it via USB, but that seems terribly slow compared to Firewire.
Ditto for cables--cable used to work with old drive, and I've swapped cables to make sure.
--Jim
Drivers
http://www.microsoft.com/downloads/search.aspx?displaylang=en&categoryid=3&expandtoplist=true