Andy_Harris
asked on
Unmountable boot volume (0xc0000185,0x00000000,0x00000000)
Hi,
Can anyone help me? I've got a pc running winxp pro,(not sp1or2) but has an occasional boot problem. On booting up I get the above error with the blue screen, I say occasional because if I press the reset button the machine then boots fine. I thought it was a startup program compatibility problem but i have rebooted using the msconfig startup panel turning one startup program on then rebooting. I went through the list and the machine booted fine, approx 15 boots. Then when i turned the machine off using the "start/turn off" command the thing the restarted with a blue screen.There has been no hardware changes or software installations, it just started one day and has played up since.
Has anyone got any ideas?
Thanks in advance....
Andy
Can anyone help me? I've got a pc running winxp pro,(not sp1or2) but has an occasional boot problem. On booting up I get the above error with the blue screen, I say occasional because if I press the reset button the machine then boots fine. I thought it was a startup program compatibility problem but i have rebooted using the msconfig startup panel turning one startup program on then rebooting. I went through the list and the machine booted fine, approx 15 boots. Then when i turned the machine off using the "start/turn off" command the thing the restarted with a blue screen.There has been no hardware changes or software installations, it just started one day and has played up since.
Has anyone got any ideas?
Thanks in advance....
Andy
ASKER
Hi SheharyaarSaahil ,
No already done that. As I said its not definate problem. One time it will boot fine then the next a blue screen. The pc runs fine, not slow at all which is why i thought it was a startup conflict.
Thanks though.
Andy
No already done that. As I said its not definate problem. One time it will boot fine then the next a blue screen. The pc runs fine, not slow at all which is why i thought it was a startup conflict.
Thanks though.
Andy
are you saying that the problem happens only after a cold boot and not when you restarts ??
are you sure that the cables and connestions are not in poor condition ??
are you sure that the cables and connestions are not in poor condition ??
Base upon the information, it is insuffiicient to find out the culprit.
Whenever Windows crashes with blue screen, a system event 1001 log and a minidump is written. Copy the content of the all system event 1001 log and paste back here.
I want to have your software list
Open System Information (MSINFO32.EXE) and navigate to Software > Program Group. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.
Hope it can help you
Whenever Windows crashes with blue screen, a system event 1001 log and a minidump is written. Copy the content of the all system event 1001 log and paste back here.
I want to have your software list
Open System Information (MSINFO32.EXE) and navigate to Software > Program Group. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.
Hope it can help you
ASKER
In reply to SheharyaarSaahil : No its not just on a cold boot. I origionally thought it was a windows problem because if you choose the "restart" option instead of "Turn off" option when shutting down it gets as far as turning windows off but then stops when it is supposed to reboot. I will check the connections and cables but I had already eliminated them because of it being a intermitant fault. Like I said before it blue screens, press the reset button and it then boots normally. I did wonder if it might be memory but again when it loads fully it runs A1.
In reply to cpc2004: Thanks for joining in. I will copy the event log and the software list and post it back here.
In reply to cpc2004: Thanks for joining in. I will copy the event log and the software list and post it back here.
ASKER
2nd reply to cpc2004:Program groups :
Accessories Default User:Accessories Default User
Accessories All Users:Accessories All Users
Accessories NT AUTHORITY\SYSTEM:Accessori es NT AUTHORITY\SYSTEM
Accessories MYCOMPUTER\Kate Scott-miller:Accessories MYCOMPUTER\Kate Scott-miller
Accessories\Accessibility Default User:Accessories\Accessibi lity Default User
Accessories\Accessibility All Users:Accessories\Accessib ility All Users
Accessories\Accessibility NT AUTHORITY\SYSTEM:Accessori es\Accessi bility NT AUTHORITY\SYSTEM
Accessories\Accessibility MYCOMPUTER\Kate Scott-miller:Accessories\A ccessibili ty MYCOMPUTER\Kate Scott-miller
Accessories\Communications All Users:Accessories\Communic ations All Users
Accessories\Entertainment Default User:Accessories\Entertain ment Default User
Accessories\Entertainment All Users:Accessories\Entertai nment All Users
Accessories\Entertainment NT AUTHORITY\SYSTEM:Accessori es\Enterta inment NT AUTHORITY\SYSTEM
Accessories\Entertainment MYCOMPUTER\Kate Scott-miller:Accessories\E ntertainme nt MYCOMPUTER\Kate Scott-miller
Accessories\System Tools All Users:Accessories\System Tools All Users
Administrative Tools All Users:Administrative Tools All Users
AOL All Users:AOL All Users
Creative All Users:Creative All Users
Creative\Product Registration All Users:Creative\Product Registration All Users
Driver Genius Professional Edition MYCOMPUTER\Kate Scott-miller:Driver Genius Professional Edition MYCOMPUTER\Kate Scott-miller
EPSON PhotoQuicker All Users:EPSON PhotoQuicker All Users
EPSON Printers All Users:EPSON Printers All Users
Games All Users:Games All Users
IncrediMail All Users:IncrediMail All Users
Microsoft Office Tools All Users:Microsoft Office Tools All Users
MusicVR MYCOMPUTER\Kate Scott-miller:MusicVR MYCOMPUTER\Kate Scott-miller
Norton SystemWorks All Users:Norton SystemWorks All Users
Norton SystemWorks\Norton AntiVirus All Users:Norton SystemWorks\Norton AntiVirus All Users
Norton SystemWorks\Norton CleanSweep All Users:Norton SystemWorks\Norton CleanSweep All Users
Norton SystemWorks\Norton Utilities All Users:Norton SystemWorks\Norton Utilities All Users
QuickTime All Users:QuickTime All Users
Real All Users:Real All Users
Real\RealPlayer All Users:Real\RealPlayer All Users
Spybot - Search & Destroy All Users:Spybot - Search & Destroy All Users
Startup Default User:Startup Default User
Startup All Users:Startup All Users
Startup NT AUTHORITY\SYSTEM:Startup NT AUTHORITY\SYSTEM
Startup MYCOMPUTER\Kate Scott-miller:Startup MYCOMPUTER\Kate Scott-miller
AS far as the event log went although the machine blue screened on startup it posted nothing in the event log. I have copied all the events from the time it blue screened, I dont know if that helps though:Applications:Event Type: Information
Event Source: EAPOL
Event Category: None
Event ID: 2001
Date: 24/11/2004
Time: 16:51:20
User: N/A
Computer: MYCOMPUTER
Description:
EAPOL service was started successfully
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: ccEvtMgr
Event Category: None
Event ID: 26
Date: 24/11/2004
Time: 16:51:21
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application starting
Event Type: Information
Event Source: ccEvtMgr
Event Category: None
Event ID: 1
Date: 24/11/2004
Time: 16:51:21
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application started
Event Type: Information
Event Source: NProtectService
Event Category: None
Event ID: 3
Date: 24/11/2004
Time: 16:51:21
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
The service was started.
Event Type: Information
Event Source: ccPwdSvc
Event Category: None
Event ID: 1
Date: 24/11/2004
Time: 16:51:32
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application started
Event Type: Information
Event Source: ccPwdSvc
Event Category: None
Event ID: 2
Date: 24/11/2004
Time: 16:51:35
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application terminated
Startup :
AOL 9.0 Tray Icon c:\progra~1\aol9~1.0\aoltr ay.exe -check All Users Common Startup
AOL Companion c:\progra~1\aolcom~1\compa n~1.exe /s All Users Common Startup
AOLDialer c:\program files\common files\aol\acs\aoldial.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
ccApp "c:\program files\common files\symantec shared\ccapp.exe" All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
ccRegVfy "c:\program files\common files\symantec shared\ccregvfy.exe" All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
ctfmon.exe c:\windows\system32\ctfmon .exe MYCOMPUTER\Kate Scott-miller HKU\S-1-5-21-839522115-167 7128483-10 60284298-1 003\SOFTWA RE\Microso ft\Windows \CurrentVe rsion\Run
CTFMON.EXE c:\windows\system32\ctfmon .exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Micr osoft\Wind ows\Curren tVersion\R un
CTFMON.EXE c:\windows\system32\ctfmon .exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Micr osoft\Wind ows\Curren tVersion\R un
CTFMON.EXE c:\windows\system32\ctfmon .exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Micr osoft\Wind ows\Curren tVersion\R un
CTFMON.EXE c:\windows\system32\ctfmon .exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Micr osoft\Wind ows\Curren tVersion\R un
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
desktop desktop.ini MYCOMPUTER\Kate Scott-miller Startup
desktop desktop.ini .DEFAULT Startup
desktop desktop.ini All Users Common Startup
EPSON Stylus C62 Series c:\windows\system32\spool\ drivers\w3 2x86\3\e_s 10ic2.exe /p23 "epson stylus c62 series" /o6 "usb001" /m "stylus c62" All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
Microsoft Office c:\progra~1\micros~2\offic e10\osa.ex e -b -l All Users Common Startup
PMXInit c:\windows\system32\pmxini t.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
QuickTime Task "c:\program files\quicktime\qttask.exe " -atboottime All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
RealTray c:\program files\real\realplayer\real play.exe systemboothideplayer All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Wi ndows\Curr entVersion \Run
Thanks for looking though. I really appreciate it cos its driving me nuts!! Andy
Accessories Default User:Accessories Default User
Accessories All Users:Accessories All Users
Accessories NT AUTHORITY\SYSTEM:Accessori
Accessories MYCOMPUTER\Kate Scott-miller:Accessories MYCOMPUTER\Kate Scott-miller
Accessories\Accessibility Default User:Accessories\Accessibi
Accessories\Accessibility All Users:Accessories\Accessib
Accessories\Accessibility NT AUTHORITY\SYSTEM:Accessori
Accessories\Accessibility MYCOMPUTER\Kate Scott-miller:Accessories\A
Accessories\Communications
Accessories\Entertainment Default User:Accessories\Entertain
Accessories\Entertainment All Users:Accessories\Entertai
Accessories\Entertainment NT AUTHORITY\SYSTEM:Accessori
Accessories\Entertainment MYCOMPUTER\Kate Scott-miller:Accessories\E
Accessories\System Tools All Users:Accessories\System Tools All Users
Administrative Tools All Users:Administrative Tools All Users
AOL All Users:AOL All Users
Creative All Users:Creative All Users
Creative\Product Registration All Users:Creative\Product Registration All Users
Driver Genius Professional Edition MYCOMPUTER\Kate Scott-miller:Driver Genius Professional Edition MYCOMPUTER\Kate Scott-miller
EPSON PhotoQuicker All Users:EPSON PhotoQuicker All Users
EPSON Printers All Users:EPSON Printers All Users
Games All Users:Games All Users
IncrediMail All Users:IncrediMail All Users
Microsoft Office Tools All Users:Microsoft Office Tools All Users
MusicVR MYCOMPUTER\Kate Scott-miller:MusicVR MYCOMPUTER\Kate Scott-miller
Norton SystemWorks All Users:Norton SystemWorks All Users
Norton SystemWorks\Norton AntiVirus All Users:Norton SystemWorks\Norton AntiVirus All Users
Norton SystemWorks\Norton CleanSweep All Users:Norton SystemWorks\Norton CleanSweep All Users
Norton SystemWorks\Norton Utilities All Users:Norton SystemWorks\Norton Utilities All Users
QuickTime All Users:QuickTime All Users
Real All Users:Real All Users
Real\RealPlayer All Users:Real\RealPlayer All Users
Spybot - Search & Destroy All Users:Spybot - Search & Destroy All Users
Startup Default User:Startup Default User
Startup All Users:Startup All Users
Startup NT AUTHORITY\SYSTEM:Startup NT AUTHORITY\SYSTEM
Startup MYCOMPUTER\Kate Scott-miller:Startup MYCOMPUTER\Kate Scott-miller
AS far as the event log went although the machine blue screened on startup it posted nothing in the event log. I have copied all the events from the time it blue screened, I dont know if that helps though:Applications:Event Type: Information
Event Source: EAPOL
Event Category: None
Event ID: 2001
Date: 24/11/2004
Time: 16:51:20
User: N/A
Computer: MYCOMPUTER
Description:
EAPOL service was started successfully
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: ccEvtMgr
Event Category: None
Event ID: 26
Date: 24/11/2004
Time: 16:51:21
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application starting
Event Type: Information
Event Source: ccEvtMgr
Event Category: None
Event ID: 1
Date: 24/11/2004
Time: 16:51:21
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application started
Event Type: Information
Event Source: NProtectService
Event Category: None
Event ID: 3
Date: 24/11/2004
Time: 16:51:21
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
The service was started.
Event Type: Information
Event Source: ccPwdSvc
Event Category: None
Event ID: 1
Date: 24/11/2004
Time: 16:51:32
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application started
Event Type: Information
Event Source: ccPwdSvc
Event Category: None
Event ID: 2
Date: 24/11/2004
Time: 16:51:35
User: NT AUTHORITY\SYSTEM
Computer: MYCOMPUTER
Description:
Application terminated
Startup :
AOL 9.0 Tray Icon c:\progra~1\aol9~1.0\aoltr
AOL Companion c:\progra~1\aolcom~1\compa
AOLDialer c:\program files\common files\aol\acs\aoldial.exe All Users HKLM\SOFTWARE\Microsoft\Wi
ccApp "c:\program files\common files\symantec shared\ccapp.exe" All Users HKLM\SOFTWARE\Microsoft\Wi
ccRegVfy "c:\program files\common files\symantec shared\ccregvfy.exe" All Users HKLM\SOFTWARE\Microsoft\Wi
ctfmon.exe c:\windows\system32\ctfmon
CTFMON.EXE c:\windows\system32\ctfmon
CTFMON.EXE c:\windows\system32\ctfmon
CTFMON.EXE c:\windows\system32\ctfmon
CTFMON.EXE c:\windows\system32\ctfmon
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
desktop desktop.ini MYCOMPUTER\Kate Scott-miller Startup
desktop desktop.ini .DEFAULT Startup
desktop desktop.ini All Users Common Startup
EPSON Stylus C62 Series c:\windows\system32\spool\
Microsoft Office c:\progra~1\micros~2\offic
PMXInit c:\windows\system32\pmxini
QuickTime Task "c:\program files\quicktime\qttask.exe
RealTray c:\program files\real\realplayer\real
SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Wi
Thanks for looking though. I really appreciate it cos its driving me nuts!! Andy
I'm afraid that you copy the application event log and I want system event log. Hence you would not find the system event 1001.
ASKER
Reply to cpc2004
Sorry......although i did look under the system log and there were no 1001 logs either. Quite a lot of 7??? number though but definately no 1001. I will post the system log anyway. Sorry again.
Andy
Sorry......although i did look under the system log and there were no 1001 logs either. Quite a lot of 7??? number though but definately no 1001. I will post the system log anyway. Sorry again.
Andy
actually i have seen and experienced this problem always becoz of hard drive... no RAM no other hardware issue for this particular problem..... either the hard drive is bad, sometimes chkdsk and fixboot fixes the problem and sometimes the partitions are needed to be deleted and recreated.... or atmost the hard drive is declared as dead!
About connection i told becoz i thought that poor connection or poor cable can cause hard drive to not be detected properly.... but i really suspect(still) that the problem is with hard drive..... how old is it btw ??
About connection i told becoz i thought that poor connection or poor cable can cause hard drive to not be detected properly.... but i really suspect(still) that the problem is with hard drive..... how old is it btw ??
ASKER
SheharyaarSaahil, Sorry for taking so long to get back on this.Problems with my sons machine.
The booting was fine until it was reformatted a rew weeks ago.Then the problem began and thats when I was asked to help Is it possible it could be a corrupt installation or is the hdd on its way out. BTW? not sure what you mean,sorry if I sound a bit thick. :-) I wondered whether it wasn't picking the boot partition up correctly?
Andy
The booting was fine until it was reformatted a rew weeks ago.Then the problem began and thats when I was asked to help Is it possible it could be a corrupt installation or is the hdd on its way out. BTW? not sure what you mean,sorry if I sound a bit thick. :-) I wondered whether it wasn't picking the boot partition up correctly?
Andy
ASKER CERTIFIED SOLUTION
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ASKER
Thanks SheharyaarSaahil 'll do that. Andy
=)
Insert the WinXP CD and boot into Recovery Console !!
For more info. on how to boot into Recovery Console, go here and click on
How To Access Recovery Console:
http://www.webtree.ca/windowsxp/repair_xp.htm
after entering there, when u will get the C:\Windows, type the following three commands and hit Enter after each line !!
chkdsk /r (dont cancel if it takes too long, just wait until it finishes)
chkdsk /p
fixboot C: (in case your windows is installed on another drive, change the driver letter according to that)
after it finishes, type Exit, and ur system will restart, take out the CD and it shud boot with your drive now without any problem :)