bleujaegel
asked on
Windows genuine validation fails
I bought a used computer with XP pro, and it is failing validation. I would like to buy a license for this, but can't find a phone number to contact Microsoft specifically for validation issues.
I would like to straighten this out before the Vista product cycle ends, preferably =)
I would like to straighten this out before the Vista product cycle ends, preferably =)
On how to buy licenses: http://www.microsoft.com/windowsxp/pro/howtobuy/default.mspx
ASKER CERTIFIED SOLUTION
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Take a look at this page provided by Microsoft, FAQs about the validation process of Windows Genuine Advantage (go to the actual page to see the links):
genuine/downloads/FAQ.aspx
In particular, these two questions may be of help:
Q:
What if I have trouble running the ActiveX control?
A:
If you have trouble running the ActiveX control, an alternative method is available which entails running a small executable file. A link for the executable file is available on the page containing the instructions for the ActiveX control.
Q:
What should I do if I have a problem with the Windows validation process?
A:
If you cannot resolve your problem using this FAQ, please use the Contact Us link at the bottom of Microsoft Download Center pages to request additional assistance. For English users, you may also access the WGA newsgroup for additional discussion and user-to-user support.
genuine/downloads/FAQ.aspx
In particular, these two questions may be of help:
Q:
What if I have trouble running the ActiveX control?
A:
If you have trouble running the ActiveX control, an alternative method is available which entails running a small executable file. A link for the executable file is available on the page containing the instructions for the ActiveX control.
Q:
What should I do if I have a problem with the Windows validation process?
A:
If you cannot resolve your problem using this FAQ, please use the Contact Us link at the bottom of Microsoft Download Center pages to request additional assistance. For English users, you may also access the WGA newsgroup for additional discussion and user-to-user support.
ASKER
Good point. I hadn't even thought of getting the phone number from the 'Activate Windows' option. I think this was a 'Corporate' edition, as it was able to download updates until recently, when it started giving the 'Failed Windows genuine validation' error.
The phone number was all I was looking for. Thanks everyone for your assistance.
The phone number was all I was looking for. Thanks everyone for your assistance.