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5.8

E:\I386\asms problem with installing windows xp home edition service pack 1

Asked by ydroustan in Windows XP Operating System

Tags: asms, xp, windows

Using the original windows cd home edition disk for Windows XP service pack 1, I tried to reinstall the operating system.
The following fatal error pops up:

" An error has been encountered that prevents setup from continuing. One of the components that windows needs to continue setup could not be installed. The request could not be performed because of an I/O device error. View the setup log file.
System setup log -(D:\WINDOWS\setuperr.log
Error:
Installation failed E:\386\asms. Error message: The request could
not be performed because of an I/O device error'”

None of the recommendations made in this expert database such as Title: "D:\I386\asms problem With installing windows xp pro", and various other that I searched worked for me. I diagnosed the original CD and a replacement media CD that was sent by Microsoft. Neither the original nor the replacement works. In fact booting from the new CD which is service pack 2 crashes the computer and restarting the windows setup simply rejects the new CD and asks for the old one. I cleaned the CD ROM disk drive with two laser cleaning diskettes, and with pressurized air with no effect.
Only the original CD allows me access to the recovery command. The BIOS command is not working. The chkdsk c: /r or /p finds no errors in the hardisk drive. Regedit.exe does not work. During setup I am able to access the command line by pressing SHFT F10, as outlined in Microsoft Article ID: 311755, however regedit does not work although I can access all the drives and copy the files. I burned two CDs with the file I386\asms and completely burned a CD with a copy of the new and old CD and tried to fool the CD rom drive to no avail.
I have opened a case with Microsoft technical support but they have been unable to determine the cause. Has any body experienced similar problem and can you help?
Further, the files from Microsoft Knowledge database http://support.microsoft.com/default.aspx?scid=kb;en-us;311755;  
812247, 307848, etc. have not helped.

I tried the Dev Shed Forums Operating System Windows Help and none of their suggesiong have helped either.

Reinstalling the system in a different partition has failed.

Short of buying a new CD ROM Drive, a new harddrive, or new RAM (or a new computer) I don’t know what else to do. Can someone give me some help.
Thanks,
Yvon
[+][-]10/25/06 01:28 AM, ID: 17801691Accepted Solution

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About this solution

Zone: Windows XP Operating System
Tags: asms, xp, windows
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Solution Provided By: BillDL
Participating Experts: 2
Solution Grade: A
 
[+][-]10/02/06 06:05 PM, ID: 17648476Expert Comment

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