nm6436
asked on
Remote Desktop connection error
Hello
I have a Windows 2003 server with TSL installed.
I am the member of remote desktop user group and in group policy, I have rights to both log in locally and through terminal services.
When I try to log in using remote desktop through my windows xp machine I get two error messages and I can not log in.
"The desktop you are trying to open is currently available only to administrators; contact your administrator to confirm that the correct settings are in place for your client connection."
Followed by:
To log on to this remote computer, you must have Terminal Server User Access Permissions on this computer. By default, members of the Remote Desktop group have these permissions. If you are not a member of the Remote Desktop Users group or another group that has these permissions, or if the Remote Desktop User group does not have these permissions, you must be granted these permissions manually
The user administrator can log in fine but I don't want any user to be the member of administrator group.
I get the same messages when I try to log in through citrix as well.
Please help.
I have installed proper license for both TSL and Citrix presentation server.
Thank you so much
NM
I have a Windows 2003 server with TSL installed.
I am the member of remote desktop user group and in group policy, I have rights to both log in locally and through terminal services.
When I try to log in using remote desktop through my windows xp machine I get two error messages and I can not log in.
"The desktop you are trying to open is currently available only to administrators; contact your administrator to confirm that the correct settings are in place for your client connection."
Followed by:
To log on to this remote computer, you must have Terminal Server User Access Permissions on this computer. By default, members of the Remote Desktop group have these permissions. If you are not a member of the Remote Desktop Users group or another group that has these permissions, or if the Remote Desktop User group does not have these permissions, you must be granted these permissions manually
The user administrator can log in fine but I don't want any user to be the member of administrator group.
I get the same messages when I try to log in through citrix as well.
Please help.
I have installed proper license for both TSL and Citrix presentation server.
Thank you so much
NM
NJComputerNetworks
http://www.brianmadden.com/content/content.asp?id=154
are you using per user or per device licensing?
Verify that all Ts servers are set to PER-USER licensing... (admin tools --> TS configuration --> RDP settings)
Verify that your TS License server has PER-USER Licenses....
Also try to connect via IP address rather then name...
Did you say that this only happens on one machine...and other machines work fine? Try to logon to the console from this problematic client:
Start --> Run --> mstsc.exe /v:tsservernamehere /console or mstsc.exe /v:xx.xx.xx.xx /console
Verify that your TS License server has PER-USER Licenses....
Also try to connect via IP address rather then name...
Did you say that this only happens on one machine...and other machines work fine? Try to logon to the console from this problematic client:
Start --> Run --> mstsc.exe /v:tsservernamehere /console or mstsc.exe /v:xx.xx.xx.xx /console
ASKER CERTIFIED SOLUTION
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ASKER
Hi
thansk for the quick response.
I am using per user licensing.
I have tried to connect to the server using IP address as well the server name and using citrix ICA client as well.
i have also tried connecting from another machine as well but
no luck
i have just installed the Lsview and here is the log file .
Thank you for all the help.
NM
**********Log file generated on: 07/11/06 11:43:43**********
----------Trying Workgroup License Server Discovery----------
Trying server=FS1
SERVER=FS1
Not trying WaitNamedPipe on local machine
RPC call TLSRpcConnect returned 0
RPC call TLSRpcGetVersion returned 0 and version 0x60000504
!!!Connected to License Service on FS1
RPC call TLSRpcGetVersion returned 0 and version 0x60000504
RPC call TLSRpcDisconnect returned 0
----------Trying Enterprise License Server Discovery----------
----------Trying Workgroup License Server Discovery Cache----------
SERVER=FS1
Not trying WaitNamedPipe on local machine
RPC call TLSRpcConnect returned 0
RPC call TLSRpcGetVersion returned 0 and version 0x60000504
!!!Connected to License Service on FS1
RPC call TLSRpcDisconnect returned 0
thansk for the quick response.
I am using per user licensing.
I have tried to connect to the server using IP address as well the server name and using citrix ICA client as well.
i have also tried connecting from another machine as well but
no luck
i have just installed the Lsview and here is the log file .
Thank you for all the help.
NM
**********Log file generated on: 07/11/06 11:43:43**********
----------Trying Workgroup License Server Discovery----------
Trying server=FS1
SERVER=FS1
Not trying WaitNamedPipe on local machine
RPC call TLSRpcConnect returned 0
RPC call TLSRpcGetVersion returned 0 and version 0x60000504
!!!Connected to License Service on FS1
RPC call TLSRpcGetVersion returned 0 and version 0x60000504
RPC call TLSRpcDisconnect returned 0
----------Trying Enterprise License Server Discovery----------
----------Trying Workgroup License Server Discovery Cache----------
SERVER=FS1
Not trying WaitNamedPipe on local machine
RPC call TLSRpcConnect returned 0
RPC call TLSRpcGetVersion returned 0 and version 0x60000504
!!!Connected to License Service on FS1
RPC call TLSRpcDisconnect returned 0
SOLUTION
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ASKER
OK I tried both commands, the server name ends with error message
saying that name not being corrcet then I tried the IP address and it takes me to the remote desktop login and i end with the same error messages as before.
Just to let you know, since i was searching all over the internet, citrix site says that i should uncheck the option under RDP-TCP ( citrix connection configuration ) for "Only Lauch published applications"
after doing so, i was able to connect ( with my user who is not in the admin group but has log on locally and through terminal services and also the member of remote desktop user group permissions)
but it's very slow connection and I still can not log in through ICA and end up with the first message only this time.
Thanks
saying that name not being corrcet then I tried the IP address and it takes me to the remote desktop login and i end with the same error messages as before.
Just to let you know, since i was searching all over the internet, citrix site says that i should uncheck the option under RDP-TCP ( citrix connection configuration ) for "Only Lauch published applications"
after doing so, i was able to connect ( with my user who is not in the admin group but has log on locally and through terminal services and also the member of remote desktop user group permissions)
but it's very slow connection and I still can not log in through ICA and end up with the first message only this time.
Thanks
ah... I think then this is a citrix related problem rather then RDP...
SOLUTION
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ASKER
Thank you so much for you help and specially the quick response. i need to set up this server by end of tomorrow and hope I find a solution on time.
Thansk once again.
NM
Thansk once again.
NM