Question

Printing from Internet Explorer cuts off text on the right side

Asked by: korz

I'm running Microsoft Internet Explorer version 6.0.2800 under Windows XP Pro on a 700MHz Athlon Gateway Select 700, printing to an HP DeskJet 970Cxi.  No matter what I do, some text is cut off on the right side of the page.  I have tried scaling to fit the page, selecting Executive size paper (7.5 x 10.5) although my paper is actually 8.5 x 11, and making the margins as small as possible (0.25 and 0.25).  Nothing helps.

If I print Word documents or documents displayed by Adobe Acrobat 5.0, everything is perfect.  I have the latest drivers for my printer (I just upgraded to XP Pro from Win98 and have gotten all the latest drivers).

Is it the printer?  Is it the drivers?  Is it IE?  Is there anything I can do?

Thanks.

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Asked On
2003-05-29 at 23:35:42ID20631035
Tags

cuts

,

internet

,

off

,

explorer

,

from

Topic

Miscellaneous

Participating Experts
3
Points
150
Comments
20

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Answers

 

by: war1Posted on 2003-05-29 at 23:58:41ID: 8611821

korz,
   You could try selecting Landscape (to the left of the Margins selection boxes, under Orientation), to print sideways across the paper, rather than down.
     
If you are still having difficulty fitting the page to the printer, you can scale down your page size. Click Printer in the Page Setup dialog box. This will open a second Page Setup selection window. In this window, click the Properties button to open open the printer Properties selection window.

In the Properties selection window, click on the Effects tab. In the Effects window , enter a value of 75 in the "% of Normal Size" field and click OK.

Close the two Page Setup windows and save your new preferences by clicking OK in both.

Now you can print the scaled page.

Best wishes, war1

 
 

 

by: jonnyz0109Posted on 2003-05-30 at 11:46:24ID: 8616479

Or very simply, if you couldn't figure out the above... just go to FILE > PAGE SETUP > and in the Orientation box select LANDSCAPE instead of PORTRAIT.

-Jonnyz :)

 

by: war1Posted on 2003-05-30 at 12:39:57ID: 8616834

jonnyz0109,
   Did I not post Landscape setup already? :)

 

by: jonnyz0109Posted on 2003-05-30 at 17:21:07ID: 8617966

Yeah you did, just wanted to say it in simple terms

You'd get the points anyway :P

-Jonnyz

 

by: korzPosted on 2003-06-02 at 15:33:19ID: 8633504

This isn't really what I'm looking for, although this would be a last-resort solution.  I'm not trying to print things that are 10" wide.  You would think that IE would be smart enough to reformat the page for whatever page width you select, but it doesn't.  It's almost as if it is formatting it to exactly 8 1/2" wide and yet we all know that there's a 1/4" unprintable area on the sides of virutually every printer.  I'm willing to bet that it's more a problem with the HP printer driver than with IE.  That printer driver has given me problems before... stuff that hints of bad garbage collection because before I switched from Win98SE, after five or six print jobs from within IE, each subsequent print job took longer to start and eventually, after about 8 or 10, it would hang and no matter how long you waited, the HP printer status window said something like "Printing" and "page 45833 of 6" even though there were only 3 pages.

Please note that I did mention in my question post that I had already tried scaling (and I just got a smaller cut off page).  Hmmmm.... now that would probably suggest that it's an IE problem and not an HP problem.

Any other ideas?

Thanks.

 

by: war1Posted on 2003-06-02 at 15:41:20ID: 8633551

korz,
  Miss your note on scaling. Since the problem is likely Internet Explorer, Perform a repair of Internet Explorer.

http://www.theeldergeek.com/repair_ie6.htm

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.
Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

 

by: jonnyz0109Posted on 2003-06-02 at 16:36:17ID: 8633888

korz, make sure your margins are set correctly in page setup.  I know this is a "duhhhh" suggestion again, but sometimes it's easy to overlook those kind of things :)

FILE > Page Setup > on the bottom take a look at the margins.  I have mine set to .75 all the way around.

If you think it's a driver problem, why not use one of XP's supplied drivers?  (At least this way you can narrow your solutions down to whether you need to fix the driver or IE.) Chances are that if you had your printer before XP, its HP-supplied driver is included in your OS.  Go to Control Panel > Printers > Rt. click your printer and go to properties > Advanced Tab.  Under Printer Driver see if there are any other suggestions in the dropdown, if not click new driver and have it search for a new driver.

If you dread doing driver updates/searches, post your model number and i'll get you the link to the updated XP driver (90% of the time, at least for relatively new printers) there is the default, basic driver supplied with XP, and a more robust, customizable driver on HP's website.

And of course this is all for driver problems.  It could very possibly be a problem with IE, in which case war1's suggestions look cool :)

 

by: korzPosted on 2003-06-02 at 21:58:43ID: 8635499

jonnyz109-- I did check the margins before posting my question and I had reduced them to as small as 0.25" (anything smaller and they pop back to 0.25).  This gave me the minimum amount of lost text (as little as perhaps four letters), but I'm still losing text.  I'm 99.9% sure I've got the absolute latest drivers because when I upgraded to XP (only three or four weeks ago), I had to get all new drivers for my box.  One of them was the printer driver and I got it from the HP website.  

war1-- I didn't know about the IE repair... I will try that tomorrow night (right now, I've just given up (for the night) trying to establish an Ethernet connection between my two XP boxes, and I'm beat).

Thanks.

 

by: jonnyz0109Posted on 2003-06-02 at 22:02:03ID: 8635512

OK, well try a default driver as I suggested.  Even if it has absolutely no support for the printer besides "print this and then go away," you can at least see if the text is getting cut off.  Then you know whether to go to IE or HP for help.

 

by: korzPosted on 2003-06-09 at 15:54:47ID: 8686265

Well, I typed in a long comment and then accidentally hit the wrong key and it wiped it out.  Basically, I said I did the repair, but that the tests were inconclusive.  I need to try some of those files that I know to have caused problems, but right now, I moved the computer with the "repaired IE" downstairs along with the printer and the only internet connection is with the upstairs computer until I fish 80 feet of Ethernet through the house.  That will take me tonight at least.  I don't want to close this question until I determine definitively whether or not the repair of IE fixed the problem... so this Q & A would have closure.  Thanks.

 

by: jonnyz0109Posted on 2003-06-09 at 15:58:10ID: 8686292

Not a problem.  Good luck with the ethernet - been there, done that, fun fun!

I just helped a friend out with building a network for cable this past weekend - he opted to go wireless - and to dig further into his pockets for the extra cash!

 

by: MusicManPosted on 2004-01-22 at 07:05:27ID: 10174404

This question has been classified as abandoned.  I will make a recommendation to the moderators on its resolution in approximately one week.  I would appreciate any comments by the experts that would help me in making a recommendation.

It is assumed that any participant not responding to this request is no longer interested in its final deposition.

If the asker does not know how to close the question, the options are here:
http://www.experts-exchange.com/help.jsp#hs5

MusicMan
EE Cleanup Volunteer

 

by: jonnyz0109Posted on 2004-01-22 at 09:22:02ID: 10175584

A comment from the author would help in your decision, otherwise I'd suggest a split of the points as we are not sure whose comments helped.

 

by: korzPosted on 2004-01-22 at 10:43:23ID: 10176307

I'm terribly sorry.  I dropped the ball on this.  I simply did not have the time to go find all the documents that I knew had margin problems and verify that the 6.x Repair suggested fixed the problem.  I do recall having cut off text in the last 6 months, but I use three different machines on three different printers and cannot say if NONE of those cut-off pages came from my kids' computer which is the only one on which I did the Repair.

I've put a reminder in my Visor (PDA) to test print a bunch of files tonight and see if all of them are good prints.

I will try to do this tonight and report tomorrow, but certainly by Monday.  I haven't used this system in so long, I don't remember if I can split points.  If so, I will bump the points and give 100 to war1 if the Repair fixed the problem and 50 to jonnyz0109.  If it's the driver, then I'll give 100 to jonnyz and 50 to war1 (for the effort).

Thanks and sorry again.

Al.

 

by: jonnyz0109Posted on 2004-01-22 at 11:58:09ID: 10177026

Thanks :o)

 

by: korzPosted on 2004-01-23 at 10:46:31ID: 10186655

Ok, I'm closing this and increasing the points to 150 and hope it lets me split them when it comes time to assign points.

I tried a few pages that were cut off on another printer and they printed perfectly on the "Repaired" Internet Explorer (thanks' war1).  However, I continued to surf last night and printed a few pages that I hadn't printed before and guess what... they got cut off.  It was only about 1/8" since I never lost more than two letters from a word, but it still seems to be a problem.

The "Repair" *helped* but did not eliminate the problem.  I think it's tolerable, but I believe that Microsoft has a responsibility to have IE print pages correctly.  Why do webmasters have to create "printer friendly" pages?  The whole WWW was founded on the easy interchange of documents... having to create a special version of a file for printing seems contrary to that.

Thanks for your help and sorry it took so long for me to close this one out.

Al.

 

by: jonnyz0109Posted on 2004-01-23 at 10:49:20ID: 10186682

From your comment it looks like you intended to split points... you just accepted war1's answer which means there is no split.

Jonnyz

 

by: korzPosted on 2004-01-23 at 10:50:42ID: 10186696

Ok... it didn't let me split the points so jonnyz0109 gets 50, so war1 got a bonus.  How do I give 50 points to jonnyz0109?

Al.

 

by: jonnyz0109Posted on 2004-01-23 at 10:53:29ID: 10186728

You can do one of two things:
1) Post in community support and ask them to "fix" the points... you can have them do whatever
2) Post a whatever-point question in this topic with subject "Points for [Expert]" and give them a link.  Then when they post there you just accept their answer.

 

by: korzPosted on 2004-01-23 at 12:04:14ID: 10187303

I looked at doing 1, but could not verify that what I was doing was in the right place on the system, so I created a new question called "Points for jonnyz0109" under Misc and you can go get them, although I don't know how to get a link to it... I've yet to get the email notifying me of my posted question.

Al.

20120131-EE-VQP-002

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