Question

Internet Explorer, browser opens to http://www.qdentica.com/

Asked by: wreneau

I know this is spyware of somesort, but all the references I've found are in forgein languages and having google translate them is little help.

The website fronts as a windows update page but does little else as far as I can see.  I want to get rid of it but havent found a tool that detects it yet, I've run Spybot Search & Destroy, AdAware and HiJackThis.  None of them have found the item.

A find in regedit shows me the site buried in:

HKEY_USERS\S-1-5-21-1214440339-448539723-839522115-500\Software\Microsoft\Internet Explorer\Explorer Bars\{C4EE31F3-4768-11D2-BE5C-00A0C9A83DA1}\FilesNamedMRU

Anybody ever heard of this and know how to get rid of it?

running windows 2000 professional, SP2.

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2004-12-21 at 08:53:05ID21249943
Topic

Miscellaneous

Participating Experts
8
Points
125
Comments
22

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. spyware problem? (adaware and spybot however canno…
    every time i re-logon to my win xp home account, my home page in ie is reset to display a local file in a dll called mshp.dll which has links to search engines and categories etc.. Also, whenever i search in google, a pop-up window appears (url http://search-company.com/searc...
  2. Viruses getting past nav, spybot, adaware etc.
    Hi, Today's problem de jour would be some type of virus that keeps changing my home page to some sex-obcessed "search page" with a bunch of links; the url bar has just about:blank in it. Other symptoms include: NAV 2002 with the latest defs finds no virus, then I d...
  3. Spyware and Hijackthis log
    I ran the following utils. Spysweeper Adaware spybot I am unable to clean this machine effectively. I am running WINDOWS 2000 PRO with the latest updates. Attached is a log from hijackthis. I noticed that popups occur and cookies are added to my cookie folder without ev...
  4. XP Multiple users and SPybot or Adaware
    If you sign on to XP as Administartor and install Spybot Adaware or anyother program of this type, IT does cover all users, correct?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: stevenlewisPosted on 2004-12-21 at 08:55:38ID: 12877296

did  you try and set your home page in IE, tools, internet options, hoime page?
also the key in the reg

 

by: stevenlewisPosted on 2004-12-21 at 08:58:18ID: 12877324

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
startpage

 

by: stevenlewisPosted on 2004-12-21 at 08:59:51ID: 12877346

 

by: wreneauPosted on 2004-12-21 at 09:27:45ID: 12877564

The home page is ok, the site pops up upon reboot and when I kill it I never see it again.

The regedit shows the homepage set as msn.com just as it should be.

Working with BHODemon now.

I'll post my results shortly.

 

by: _TAD_Posted on 2004-12-21 at 09:32:13ID: 12877608



Search your computer for your HOSTS file.  Open it up, aside from the comments it should be blank.

If not, delete the contents of the file.

 

by: stevenlewisPosted on 2004-12-21 at 09:33:42ID: 12877619

actually the hosts file should have
127.0.0.1    localhost

 

by: beltvalleycomputersPosted on 2004-12-21 at 14:13:04ID: 12879783

try an easy solution if you haven't already, download ad-aware se from www.download.com, if you've already tried this then google search for a program called hijack this.  It will scan your computer and using the website, you can copy and paste the scan finding and it will tell you which ones to delete.  

 

by: beltvalleycomputersPosted on 2004-12-21 at 14:14:25ID: 12879794

usually with hijack this delete the any that start with an R such as R1, R2, R3, ext.

 

by: beltvalleycomputersPosted on 2004-12-21 at 14:16:37ID: 12879816

the website is www.hijackthis.de once you get the .exe file

 

by: JesterTooPosted on 2004-12-21 at 15:06:19ID: 12880185

I noticed you're also a couple of service packs behind, too.  While this probably won't help you out of your current problem, you should apply SP4 and the hotfixes that have come out since it.  MS seems to have abandoned plans to bring out SP5 for W2K.

You might also want to investigate the software (much of it free) to shield your system from problems caused by malware.  Personally, I use ZoneAlarm (free version), AVG (free version), and AdAware SE (free version) but there are lots of others available.  I'm also running behind a router in "stealth" mode.  I've not had any problems (except for a few I made for myself by downloading some files from a site I shouldn't have trusted) since I installed these... and my broadband connection is on pretty much full time.

Good luck!

 

by: PatrickSalterPosted on 2004-12-21 at 15:46:14ID: 12880422

You've been hijacked.  

Before doing ANY fixes on this system, back up critical data, and then proceed.  
All (Or as much as possible) of the following should be done from Safe Mode.   (Before boot up, hit the F8 key repeatedly until you get the windows boot options menu).  

First, you need 4 tools.  
McAfee Antivirus (Yes, when configured, it will also scan for spyware!)
Adaware
Spybot search and Destroy
Hijack this

First, note the order I have put them in.   This is the order in which you use them.   McAfee should always be running, of course.   Second, when you suspect problems, run Adaware.   If you don't solve your isses, boot into SAFE mode, and run Adaware AND spybot.   If this still does not resolve your issues, Hijack this is your last resort.   IF YOU USE HIJACK THIS INCORRECTLY, YOU CAN CAUSE MORE PROBLEMS THEN GOOD.   Hijack this looks for any process that is run at startup and lists it.   You can cause your self some major headaches if you delele something you actually need, so use with caution.   Heed the advice of others on this thread, and post your log files from hijackthis to http://www.hijackthis.de/en.  You can get free advice on to what should and should not be removed!  With Hijack you can certainly remove the offending Registry entry, but it's likely to come back if you don't remove the source of the registry changes.

I have found that these 4 tools, used in the mentioned order, is the most effective way of ridding your self with ADware/SPYware/MALware.  

Patrick.

 

by: beltvalleycomputersPosted on 2004-12-21 at 16:44:34ID: 12880663

you dont need that many tools, that would be like killing an ant 5 times each with a different hamer, use the ad-aware, the hijack this, and either norton or McAfee to scan for viruses, some viruses have a download stream of adware.

 

by: PatrickSalterPosted on 2004-12-21 at 16:48:25ID: 12880680

I suggested 4 tools, you suggested 3, are my 4 hammers going to take much longer then your 3?   What is the 3 dont catch them all?  You have to keep in mind that NONE of these options are doing the same types of scans, and NONE of them find 100% of them out there.   I also mentioned that hijack this is a last resort.   There have been countless comparisons published that will back me up here.   None catch everything, so you need a safety net.  

 

by: beltvalleycomputersPosted on 2004-12-21 at 16:52:43ID: 12880695

you don't need that many, and you failed to mention that a virus scan is needed to insure that a virus is not brining in either more viruses or more adware and spyware

 

by: PatrickSalterPosted on 2004-12-21 at 17:44:46ID: 12880922

At the top of my list is what?
Let me refresh your memory.  

MCAFEE ANTIVIRUS!
THEN
Adaware.  
Spybot
Hijack this!

You need to read my post a little closer before you start discarding my advice.   I ABSOLUTELY DID NOT "FAIL TO MENTION THAT A VIRUS SCAN IS NEEDED TO ENSURE..."!  The very first thing listed in the list is antivirus!  And the very first thing I instruct him to do is ensure Mcafee is running!   I have had to clean countless machine where just using 1-2 programs does not finish the job.   So, you says to use Adaware and Hijack this, in addition to antivirus!   You backed me up, but I simply stated one more.  

Do I need to show you test results that show spybot is actually the MOST EFFEICENT at catching these things?
http://www.pcworld.com/news/article/0,aid,118362,00.asp
http://spywarewarrior.com/asw-test-guide.htm  < -----  This one is particularly enlightening.   The quote here rings so true...  "No single anti-spyware scanner removes everything. (1) Even the best-performing anti-spyware scanner in these tests missed fully one quarter of the "critical" files and Registry entries."

If you do the math,  you have even the best of them missing 1/4 of all the spyware on any given machine, you would need 3 to get down to missing a total of 1/8th of the potential spyware on any given machine.   (Ok maybe that math is not too accurate, but I think I am making my point here.)

I make a lot of money removing spyware/viruses/malware for companies, I have seen this stuff over and over again. I have also heard a lot of bad advice out there.   I am NOT claiming that any bad advice is being given here, but I am trying to make the point that there is a lot of confusion out here.   Spyware (I like the term Malware - Malicious Software) defense is like the wild west.  It's relatively new territory that is reinventing it self constantly, depending on 1-2 tools may not be enough.  




 

by: seifipPosted on 2004-12-22 at 06:04:19ID: 12883762

Its a spyware included in InternetExplorer Toolbar - there are two soulutions;

1. If you have SP2 Go to Tools>Add-ons Manager... And disable the Toolbar...
2. Remove all toolbars in IE or Reinstall it...

                                                           Philip "pips" Seyfi, FavoritSoft

 

by: wreneauPosted on 2004-12-22 at 10:13:54ID: 12886196

Sorry for getting back to you all so late, I've been glued to the keyboard offsite and because of the problems listed in my original post we took the server offline and did some work.

To add insult to injury the server has never been managed, it was handled by another department and all of a sudden something went wrong and we were called in.  I have run McAfee Enterprise Edition 8.0 and I'm scanning and blocking spyware/malware.  I've also run spybot and adaware and they found a few things.  At some point in time it looks like somebody downloaded and saved some compressed files that were completley made up of infected files or better said the actuall virus itself.  

It's been a nightmare getting these things cleaned up and I'm not there yet.  I found that qdentica downloads a item called SIDEBAR and I guess the script on Qdentica just calls it up.  Sidebar is a nasty one, lots of work to get rid of it.  I'm going get a complete image of the machine before I do anywork I think that is about the best I can do at this point.

 

by: PatrickSalterPosted on 2004-12-22 at 10:57:31ID: 12886587

Wreneau, heed my advice.   It will work, it just takes time.   Sounds like it's time for spybot then hijack this.  

 

by: wreneauPosted on 2004-12-23 at 13:31:30ID: 12896096

Thanks very much for all the advice, I had done most of it already and it removed bits and pieces.  What I found was that bat files called other apps then those apps called other services to begin.  

Essentially it was this, on bootup a bat file named X.bat was ran, it called a program called wininstall.html that file had a javascript that called up www.qdentical.com on that site it called up a toolbar named sidebar.  The people who intertwine these things worked hard at it.  In addition to that there were other programs installed, IST, WinServe Ad, and a host of others all buried in different places.  

My biggest hurdle was that I didnt know what services were doing what, if I killed this and uninstalled (deleted it) would I get the service to run that the machine was designed to do?  It's like going to a friends house and not knowing where the glasses are in the cabinet, open them all and look around untill you find what youre looking for.  I reviewed almost every service running and pinpointed what was legit and what was not.

BHODemon actually gave me some insight that I did not have it would disable somethings for me that I didnt want to remove on my own and if I screwed up I could re-enable it.  

All said and done, the problem was poor management, or should I say NO management.  For long term safety I'm going to pull the machine out of production and format it, that way I'll know notihing is haning around.

Again, thanks for all the help!

 

by: jcw20Posted on 2005-06-07 at 06:53:49ID: 14161834

I sugest you adaware  freeversion  run  it  and it should fix you right up.


Good Luck

Jesse C. Whittington

 

by: jcw20Posted on 2005-06-07 at 06:56:18ID: 14161856

get regcleaner you will have to search for it but,  its free.

 

by: lewisoPosted on 2005-08-09 at 18:53:17ID: 14638532

This is realy a follow-up question and not a comment; hope that's o.k.  

In looking for the bat file that was calling up the malware - Is there any type of scanning utility that would have picked up that bad bat file?  Or is that something that just has to be done manually?


20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...