Question

C000135 and User32.dll Causing continuous reboots of Windows XP Pro

Asked by: valekhawke

I have a Dell Optiplex gx280 that keeps rebooting with the stop code C0000135 Unable to locate component User32.dll and that I should reinstall. I have tried booting into Safe Mode to no avail, it still keeps rebooting; I tried booting into the last known good configuration and that did not work either. This happened after a power failure Friday Morning. The user tried to power his system back up and this is what happened. I know that Dells are PARTICULARLY finicky when it comes to power failures / surges or whatnot, but does anyone have any suggestions or seen the same thing? The OS is Windows XP Pro SP2. SP2 has been installed since it came out and there is no TV Tuner or anything else on the computer.

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Asked On
2007-01-29 at 11:12:48ID22141027
Tags

c0000135

,

c000135

,

xp

Topics

Miscellaneous

,

Operating Systems Miscellaneous

,

Windows XP Operating System

Participating Experts
4
Points
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Comments
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Answers

 

by: zielke51Posted on 2007-01-29 at 11:19:44ID: 18422003

1.Insert and boot from your WindowsXP CD.
2.At the first R=Repair option, press the R key
3.Press the number that corresponds to the correct location for the installation of Windows you want to repair. Typically this will be #1
4.Enter in the administrator password when requested
5.type: cd \windows\system32\config
6.Depending on which section was corrupted type: ren software software.bad or ren system system.bad
7.Depending on which section was corrupted type: copy \windows\repair\system or copy \windows\repair\software
8.Take out the CD ROM and type exit

 

by: MASQUERAIDPosted on 2007-01-29 at 11:25:41ID: 18422040

The path in 5. above is wrong.

Missing or Damaged User32.dll File
Use Recovery Console to replace the corrupted or damaged User32.dll file, then, if needed, perform an in-place upgrade (also called a repair install) of Windows XP. To do so follow these steps: 1. Insert the Windows XP CD-ROM into the CD-ROM or DVD-ROM drive, and then restart the computer. Select any options that are required to start the computer from the CD-ROM or DVD-ROM drive if you are prompted to do so.  
2. When the "Welcome to Setup" screen appears, press R to start Recovery Console.  
3. If your computer is configured for dual booting or multiple booting, select the relevant Windows XP installation.  
4. When you are prompted to do so, type the administrator password, and then press ENTER.

NOTE: In Windows XP Home Edition, the administrator password is\ blank by default.  
5. At the command prompt, type the following command, and then press ENTER:
cd windows\system32  
6. To rename the User32.dll file, type the following command, and then press ENTER:
ren user32.dll user32.bak  
7. To expand a new copy of the User32.dll file from the Windows XP CD-ROM to the System32 folder, type the following command, and then press ENTER:
expand cd-rom:\i386\user32.dl_ c:\windows\system32
where cd-rom is the drive letter for the drive that contains the Windows XP CD-ROM, and c:\windows is the drive letter and folder in which Windows XP is installed.  
8. Type exit, press ENTER, and then restart the computer.  
If Windows XP still fails to start, you may need to perform an in-place upgrade (also called a repair install)

(See http://support.microsoft.com/kb/315241 - "A Stop: 0xc000026C or Stop: 0xc0000221 "Unable to Load Device Driver" Error Occurs When You Start Windows XP")

 

by: cpc2004Posted on 2007-01-29 at 16:41:50ID: 18424325

 

by: magnetic_kisserPosted on 2007-01-30 at 09:00:04ID: 18429069

the best one is to reinstall windows !!

 

by: valekhawkePosted on 2007-02-01 at 11:44:10ID: 18446998

I chose to break the points up the way that I did because every one submitted a solution that could have possibly worked. Even though the path was wrong in Zielke51's post I have used that method before and had success with it. Copying the file from the Windows CD as Masqueraid suggested worked in that the file sucessfully copied but still could not boot into windows. Ultimately I had to reinstall windows but  I think everyone deserved something for their contribution. Thank you all so much.

20120131-EE-VQP-002

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