Hi,
I have a laptop (toshiba equium A60) about 7 or 8 years old) that was badly infected with malware. So reinstalled using windows xp home edition with sp3 and using drivers downloaded from toshiba website.
Everything works fine on the laptop apart from usb optical mice.
They all fail on the final leg of installation. It sees them as HID devices and even as mouse, but in the end says it cannot install.
device manager on one occasion listed a mouse as a ps2 mouse (which it isn't) AND also as "unknown device" another mouse was listed under HID AND a "unknown device"
I have heard that reinstalling as sp2 instead of 3 and the upgrading to sp3 AFTER the mouse has been installed would solve this problem, but it would be nice to avoid doing a complete reinstall again for what appears a tiny problem.
If anyone has come across this and knows a fix without reinstalling again (as all her docs and programs have gone back in place now) that would be much appreciated!
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Try following this procedure:
1. Open %windir%\inf folder.
2. Backup and delete these files:
- INFCache.1
- msmouse.pnf
- input.pnf
3. Open a command line and run
Net stop Cryptsvc
4. Backup and delete this folder %windir%\system32\catroot
5. Reboot the computer to make sure the information was cleaned up.
6. Insert USB mouse to another port which HAS NOT been used before.
7. Uninstall all HID devices then "Scan for new hardware"
Raiden69 - yes i have tried other mice.
Flubbster - tried that procedure and this didn't work.
Kadadi v - It has usb 2.0 (maybe it's not as old as I thought). The first mouse worked with this laptop before windows was reinstalled. all the other required usb devices work okay:- camera, printer, usb 2.0 memory sticks and usb 2.0 freeagent external drives.
DanCh99 - I will try a repair install next and see if it makes any difference.
When I try to install the message says found usb mouse, found HID. It lists itself under Human Interface Devices in device manager as "USB human interface device" AND unknown device.
It tries to search for drivers then says "HID Class" an error occurred during the installation of the device. The driver installation file for this device is missing a necessary entry. This may be because the INF was written for windows 95 or later. Contact your hardware vendor.
In device manager under Mice I have PS/2 compatible mouse - if i uninstall it, this item reinstalls itself on reboot whether the USB mouse is attached or not.
thanks,
The repair install has not worked. Nor reinstalling the chipset driver.
I am now going to reinstall to an earlier version of windows and see if the mouse installs. If it does, i'll then install up to sp3 and see if the mouse continues to work.
I'll post back to say if it worked or not. But i'll do this all tomorrow now.
Thanks for all the help so far!
well - that's a nice update to SP3 if you have to do a clean install
try this: from : http://social.technet.micr
1. Open %windir%\inf folder.
2. Backup and delete these files:
- INFCache.1
- msmouse.pnf
- input.pnf
3. Open a command line and run : Net stop Cryptsvc
4. Backup and delete this folder %windir%\system32\catroot
5. Reboot the computer to make sure the information was cleaned up.
6. Insert USB mouse to another port which HAS NOT been used before.
7. Uninstall all HID devices then "Scan for new hardware"
Nobus, thanks, I had already tried that and it didn't do the job.
Raiden69 - yes - that's what I meant in my previous post when I said what I was going to try next - I should have said earlier version of xp not windows! ...it was getting late last night ...!
So this morning I reinstalled using a sp2 disk instead of sp3 disk and so far the usb optical mouse installs fine under sp2 I am NOW updating to sp3 gently.
It will be interesting to see if the mouse continues to work having been already installed under sp2. I suspect it will. I can only assume there is something on home edition with sp2 disk which this system needs and it has been omitted from the home edition with sp3 disk.
>>shrugs
I'll post again after sp3 finishes installing.
Cheers,
Hi,
Here's the latest. The system is struggling to update to service pack 3 - it cannot get to grips with the catalogue files, which is why I guess the usb mouse was not working under a clean xp with sp3 install. I have made a decision to leave the system at sp2 and get other updates individually.
Points to raiden69 because although his suggestion was already my plan, I wasn't that clear about it!
And it was the fix that worked.
Possibly with perseverance I could get SP3 to install - but the files I would need to manipulate to do this would probably result in losing the functionality of the mouse again.
Thanks to all for the help x
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by: raiden69Posted on 2009-09-30 at 04:32:50ID: 25457392
Hi
I take it you have tried a different mouse as well?