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04.02.2008 at 11:32AM PDT, ID: 23290373
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Not Sure what to check

Tags: SMTP Error Message Event ID 3022, A non-delivery report with a status code of 5.5.0 was generated for recipient rfc822;Bridget_M_Caver@progressive.com (Message-ID <D07DDB56CD3EC148ADAFB5128CDCB47F19A26A@HC1EXCHANGE2.hondcorp.corp>).
I've recently been getting the following error messages trying to send to some email addresses. Not all email addresses are having this problem from this server just some. Usually when trying to send it is an immediate 'bounce' and the bounce message says:

'Bridget_M_Caver@progressive.com' on 4/2/2008 12:40 PM
            There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.
            <hc1exchange2.hondcorp.corp #5.5.0 smtp;554 Transaction Failed Spam Message not queued.>



Event Error 3022 NDR(Event Log Message)
A non-delivery report with a status code of 5.5.0 was generated for recipient rfc822;Bridget_M_Caver@progressive.com (Message-ID <D07DDB56CD3EC148ADAFB5128CDCB47F19A26A@HC1EXCHANGE2.hondcorp.corp>).  
Cause:  This message indicates a generic protocol error (SMTP error).  For example, the remote SMTP responds to an issued EHLO with a 500 level error and the sending system will QUIT the connection and report this with NDR indicating the remote SMTP server cant handle the protocol.    
Solution:  View the SMTP log or run a netmon trace to see why the remote SMTP server rejects the protocol request.
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Question Stats
Zone: Other
Question Asked By: scagman1
Solution Provided By: Richard_de_groot
Participating Experts: 1
Solution Grade: A
Views: 17
Translate:
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04.02.2008 at 12:03PM PDT, ID: 21266267

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04.02.2008 at 12:05PM PDT, ID: 21266289

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04.02.2008 at 12:44PM PDT, ID: 21266668

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04.02.2008 at 12:55PM PDT, ID: 21266777

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04.02.2008 at 12:55PM PDT, ID: 21266782

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04.02.2008 at 12:57PM PDT, ID: 21266797

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04.02.2008 at 01:13PM PDT, ID: 21266968

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04.02.2008 at 01:22PM PDT, ID: 21267071

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04.02.2008 at 02:03PM PDT, ID: 21267508

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04.03.2008 at 06:00AM PDT, ID: 21272074

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04.04.2008 at 06:56AM PDT, ID: 21281688

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05.09.2008 at 11:25AM PDT, ID: 21535325

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05.09.2008 at 11:35AM PDT, ID: 21535395

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05.09.2008 at 11:39AM PDT, ID: 21535432

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04.02.2008 at 12:03PM PDT, ID: 21266267

Rank: Master

Well my first thing in these problems is to check the outside with:

www.intodns.com and

www.mxtoolbox.com.

Check for diagnostics and if you're being blocked somehow.
 
04.02.2008 at 12:05PM PDT, ID: 21266289

Rank: Master

2nd I would check if my reverse DNS is working. You should be able to see this from www.intodns.com. Further you can check if you canarrange an SPF record. Have a look on: http://en.wikipedia.org/wiki/Sender_Policy_Framework

Sometimes you get new leads on info from these links you can work on.

Please let me know what the outcome. Maybe I can help you out further.

Hope this helps.

Richard
 
04.02.2008 at 12:44PM PDT, ID: 21266668
Checking with my Hosting company to see if we have an MX record for mail.hondros.com. I do see we have one that works for hondros.com.
 
04.02.2008 at 12:55PM PDT, ID: 21266777

Rank: Master

Yeah but I see that your blacklisted:
Blacklist Name   Status Reason TTL Response Time (ms)
FIVETENFREE  LISTED see Detail
Return codes were: 127.0.0.7 83409 344
FIVETENIGNORE  LISTED see Detail
Return codes were: 127.0.0.7 83409 344
FIVETENKLEZ  LISTED see Detail
Return codes were: 127.0.0.7 83409 344
FIVETENMULTI  LISTED see Detail
Return codes were: 127.0.0.7 83409 328
FIVETENOPTIN  LISTED see Detail
Return codes were: 127.0.0.7 83409 328
FIVETENOTHER  LISTED see Detail
Return codes were: 127.0.0.7 83409 328
FIVETENSINGLE  LISTED see Detail
Return codes were: 127.0.0.7 83409 312
FIVETENSRC  LISTED see Detail
Return codes were: 127.0.0.7 83409 312
FIVETENTCPA  LISTED see Detail
Return codes were: 127.0.0.7 83409 312
FIVETENWEBFORM  LISTED see Detail
Return codes were: 127.0.0.7 83409 312

Check www.mxtoolbox.com and follow instructions.
 
04.02.2008 at 12:55PM PDT, ID: 21266782

Rank: Master

 
04.02.2008 at 12:57PM PDT, ID: 21266797

Rank: Master

Sorry for my previoous link. Check this:

http://www.mxtoolbox.com/blacklists.aspx?IP=207.46.51.86

Richard
 
04.02.2008 at 01:13PM PDT, ID: 21266968
Having Hosting company add an additional MX record and retest using mxtoolbox.com. We did have 2 MX records but for some reason the one for our email server mail.info.hondros.com wasn't visiable to mxtoolbox.com?? Having them rebuild our MX recrods and confirm these work now.
 
04.02.2008 at 01:22PM PDT, ID: 21267071
That is a Frontbridge (Our In-Bound email spam filter) IP address.  When we send out bound email we don't use them as a relay we send straight out. Our IP out bound is 66.194.131.82 &.84 and they are 'clean'.  I have opened a support ticket with Frontbridge to alert them that this IP address of theirs is having blacklist issues. Thanks for the catch though!! Maybe this will help resolve some of our issues as well?
 
04.02.2008 at 02:03PM PDT, ID: 21267508

Rank: Master

Let me know if I can help you more. It seems that your mx record was gone !! Your mxrecord should be visible to all DNS servers in the world. We'll see in about 24 hours if our DNS servers picked up the change already.

Richard
 
04.03.2008 at 06:00AM PDT, ID: 21272074
Alentus added our mail.hondros.com MX record in and it seems to be working when I run a test now. We'll see in the next 48hrs if this is the cure.
 
04.04.2008 at 06:56AM PDT, ID: 21281688
New Error Message when trying to send out.


A non-delivery report with a status code of 5.3.0 was generated for recipient rfc822;jjjbear454@sbcglobal.net (Message-ID <D07DDB56CD3EC148ADAFB5128CDCB47F1447A1@HC1EXCHANGE2.hondcorp.corp>).  
Causes: Exchange mistakenly attempted mail delivery to an incorrect MTA route.  
For more information, click http://www.microsoft.com/contentredirect.asp.    
Solution: Check your route and topology; use the winroute tool to ensure the routes are properly replicated between servers and routing groups.
 
05.09.2008 at 11:25AM PDT, ID: 21535325
The issue was I needed another connector added to Exchange. Added the additional connector and it works fine.
 
05.09.2008 at 11:35AM PDT, ID: 21535395

Rank: Master

Hi,

thanks for coming back :-)

I see problems when I test your mx record http://www.mxtoolbox.com/diagnostic.aspx?HOST=mail.hondros.com

I thought your provider added this mx record at 3rd of April?

Correct?
 
05.09.2008 at 11:39AM PDT, ID: 21535432

Rank: Master

You're not blacklisted anymore though...that's good!!
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628