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9.4

Great Plains Smartlist slow response

Asked by Taedog in MS Dynamics GP, Citrix, SQL Server 2008

Tags: Great Plains SQL Smartlist VMWare Citrix

Fighting a real tough performance issue.

Have a virtual environment: ESX 3.5
Have Citrix installed on virtual machines: xap servers 03 and 04
Have SQL 2008 installed on a virtual machine
Have Great Plains installed

Everything works fine with one exceptions the Smartlist application in Great Plains runs VERY slow.

We can login to the Xap server and query 100k records in 8 seconds
We can login to the SQL server and query 100k records in 8 seconds
When the user login's to Great Plains and runs the EXACT query thru Smartlist it takes 10 minutes.

When first looked into the infrastructure to see if something was something wrong.

When we run the first two queries (xap and SQL) the environment barely moves. No network latency, low i/o on stroage (HP ISCSI SAN BTW), no cpu spikes, no paging) nothing.

When the query runs thru Great Plains Smartlist we see the CPU spike (on Citrix xap servers) and tremendous I/O request on the SQL Server.

Any help would be much appreciated.

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Great Plains Smartlist slow response

Asked by Taedog in MS Dynamics GP, Citrix, SQL Server 2008

Tags: Great Plains SQL Smartlist VMWare Citrix

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