seems kinda odd for that to happen; there is no way to go into the individual properties to mass-enable Calendar Sync. it will have to be done individually per user property.
Sorry...
Main Topics
Browse All TopicsThe subject says it all, took a look today and all the users in BES Manager have Wireless Calendar Sync turned off for some reason, not good, seeing as all of them had it turned on!
Have tried...
Resend Service Book,
Resend IT Policy,
Reset User,
Make a new It Policy,
Restart Services,
Restart Machine,
Does anyone know why this happened or what might have caused it, and how I can somehow force 150+ user's Blackberries to re-enable Wireless Calendar Sync?
Thanks!
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No policy changes have been made, everyone is still bound to our standard IT Policy which allows everything. It is almost as if everyone decided to go into calendar options and turn off wireless calendar sync.
Is there no way to tell the handhelds via BES to enable calendar sync? There are plenty of options to disable it, just none to force it.
This blows.
I would love to know what caused this so measures can be put in place that prevent this from happening in the future.
Any other takers?
Yes, you cannot enable it, you can only disable it.
Someone on BBForums mentioned that they believe that BES 4.1 allows this.
Does anyone know for sure if 4.1 allows you to turn wireless calendar sync on from the BES software? If so, I will be upgrading.
To answer SysExpert, no one knows what happened. We have 4 different service providers on our BES, so it wasn't a Provider issue, and we can't seem to nail it down to a particular thing. HOWEVER, capgroup mentioned that after a server outage or patch application, the same happened, now we haven't applied any patches, but the server was down for about 1 hour while we did some hardware maintainence on a weekend, so it is possible that that caused it. Could someone explain to me why wireless cal sync would disable itself after a short server outage? What could possibly be the reasoning for that. Imagine if you had 1000 Blackberries and this happened.
It is too bad that Visto's Enterprise Server doesn't work with blackberries. I would drop BES in a second after the hayday I have had with RIM.
**********TESTS PERFORMED ON BES 4.1**********
TEST 1.
Disable Wireless calendar on handheld and the change IT Policy to "DISABLE WIRELESS CALENDAR SYNC" to FALSE. Resend IT Policy
RESULT 1.
The calendar was still disabled on the device and the option to change from yes or no was still selectable.
TEST 2.
With the Calendar still set to disabled on the device I changed the IT Policy to "DISABLE WIRELESS CALENDAR SYNC" to TRUE
RESULT 2.
The option to disable wireless calendar sync was removed from the device.
TEST 3.
Reset "DISABLE WIRELESS CALENDAR SYNC" to FALSE and resend IT Policy
RESULT 3.
The option to disable or enable reappeared on the device but it was still set to no (disabled).
It appears the IT Policy settings in BES 4.1 are the same as version 4. If anyone has any other ideas for testing let me know as I now have a test box which I can make any changes I require.
I have also tried deleting and re-adding the user to the BES and to no avail.
So the official solution to this problem is...
DON'T USE BLACKBERRY ENTERPRISE SERVER! :-)
Well Gary, that solves that. Works exactly like 4.0, what a suprise. :-) I will divy the points up to Gary for checking 4.1 and Capgroup for going through the same problem, after a server outage, which is what I think caused it.
Two thumbs up for RIM!
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by: garycutriPosted on 2006-06-21 at 17:13:40ID: 16956286
Check if any policy changes have been made.