Question

Unable to Send Messages. Get Red X. With Message Status=Unlisted Error Message

Asked by: kflinn15

Running 7105t's on BES 4.0 and Exnchage Server 2003.
Everything has been working fine.  I did have a few issues with Exchange last week, so not sure if that is where this problem is coming from...
Can receive messages fine.  None of the users can send.  When trying to send, the message clocks and then goes to a red X.  

Any ideas here?  I am totally lost.

I have another post regarding my inablity to activate a 7105t.  Not sure if the problems are related.
http://www.experts-exchange.com/Programming/Wireless_Programming/Blackberry/Q_21929630.html

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Asked On
2006-07-25 at 09:58:31ID21931279
Tags

blackberry

,

message

,

unlisted

,

error

,

send

Topic

Blackberry Programming

Participating Experts
4
Points
500
Comments
13

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Answers

 

by: WibblyWPosted on 2006-07-25 at 12:49:16ID: 17178889

Get the service books resent to your BB's.

 

by: kflinn15Posted on 2006-07-25 at 13:58:54ID: 17179489

How do I go about doing this?

 

by: ECNSSMTPosted on 2006-07-25 at 15:36:52ID: 17180205

I am certain WibblyW knows this,

on the BES go to the user's name, if you right click, a menu will pop up the option right above Properties; I think its 'IT Manager'; choose it and you will see Send Service Books.

Regards,

 

by: ECNSSMTPosted on 2006-07-25 at 15:41:33ID: 17180241

Just out of curiosity, did someone remove the Blackberry service account's 'Send as' rights from the user's advance or security properties in Exchange?

Regards,

 

by: WellRedPosted on 2006-07-25 at 18:36:08ID: 17180854

Did you apply the hotfix from Microsoft® Support Knowledge Base article 895949 to Exchange Server 2003? If so then the store.exe utility revokes the Send As permission for all Exchange administration accounts that have been granted Administer Information Store permission at the mailbox store level. This means that the BlackBerry Enterprise Server™ is unable to send messages for your users (but they can receive).
See the following: http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/__Important_Microsoft_Software_Update_for_June_21_2006_and_Impact_on_BlackBerry_Enterprise_Server_Users.pdf?nodeid=1255692&vernum=0
Hope this helps -
WellRed

 

by: kflinn15Posted on 2006-07-25 at 18:43:10ID: 17180872

that is exactly what I did...installed the hotfix.
I will work to resolve

 

by: garycutriPosted on 2006-07-25 at 21:35:53ID: 17181404

Hi,

Just open Active Directory and go to the View menu and select "Advanced Features".  Once you have done this all you need to do is open the properties of the blackberry users in AD and go to the security tab.  On this security tab add the blackberry username (e.g. BESadmin) and then select "Send as" from the options listed.  Once you have done this for the BB users just stop the blackberry router service for 30 minutes.  Once you restart the service you should be able to send again.

Alternatively you can go to your Exchange server and open the WINDOWS directory.  At the top of the WINDOWS directory you should have the uninstall folders (start with $), in the first three folders you should find a folder containing store.exe.  Once you locate this folder you can run the uninstall app which will immediately return your services to normal on the blackberry.  If you do it this way it will give you time to go through and add the BESadmin account with "send as" privileges to each BES user.

 

by: kflinn15Posted on 2006-07-26 at 14:20:00ID: 17188205

I believe I have resolved this for all users but myself.
I add the BESadmin username under the security tab on my account.  I wait 30 minutes and restart the BES router service.  Then when I go back to my account, the BESadmin username is no longer present under the my security tab......

 

by: garycutriPosted on 2006-07-26 at 20:10:26ID: 17189887

Are you hitting APPLY or just OK?  I have had some cases where hitting OK wasn't applying the settings on some users.  Also are you an Exchange Administrator within the security settings?  As they have removed all default send as privileges you way want to check the other domain groups you are assigned too, I have seen some cases where the inherited permissions keep whipping out the BESadmin permissions you have added.

 

by: kflinn15Posted on 2006-07-28 at 13:29:46ID: 17204314

As it stands, I am member of Domain Users, Remote Desktop Users, Server Operators.
Thats it.  

I am continuing to get BESadmin username removed from my user security account.

 

by: kflinn15Posted on 2006-07-28 at 13:57:18ID: 17204498

BUT
Under my security tab i see the follwing:
Administrators
Authenticated Users
Domain Admins
Enterprise Admins
Exchange Enterprise Admins


This has to have something to do with it.  I have removed these several times and they continue to re-appear.  Like you said it has to be an inherited rights issue.
Any idea how i can fix.  I have went to each of these categories and I am not a member....


I remove them from my security tab and they continue to reappear.

Any thoughts?

 

by: garycutriPosted on 2006-07-30 at 04:09:44ID: 17210679

Personally I won't recommend using a domain admin account for day to day use.  You will find that the inherited security settings will overwrite your modified settings as you are a domain admin.  List all the details in your security settings tab (With VIEW > Advanced Options checked) and then go into Advanced and uncheck "Allow Inherited permissions".  Once you have unchecked this you need to manually add any security settings that have been removed back in.  Also add BESadmin and it will now be applied.

20120131-EE-VQP-002

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