We have installed BlackBerry Enterprise Server(BES) v.4.1 on a Windows 2003 Server (Standard) that acts as a DC. We are using the BES with TWO exchange servers.
- Exchange Server 1 (2003) is on the SAME domain as the BES
- Exchange Server 2 (2000) is on a DIFFERENT domain, but with a two way trust to the above domain. (Windows 2000 native mode domains, trust is verified both ways)
The BESAdmin account was created on the first domain, given apprpriate store and delegate permissions to BOTH exchange servers (domains are trusted both ways).
The service works fine for users from the first domain, but NOT for users from the second domain. In other words, users with an Exchange account in the first domain can send/receive to/from their Blackberries. Users in the second domain, where there Exchange account is in a different domain than the BES, have not communications to/from their Blackberries. The one relevant piece of log follows,
--------------------------
------
{joe.smith@mycompany.com} MAPIMailbox::MAPIMailbox(2
) - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=USA/ou=First Administrative Group/cn=Recipients/cn=Bat
esSN, ServerDN=/o=USA/ou=First Administrative Group/cn=Configuration/cn=
Servers/cn
=EXCH_SVR/
cn=Microso
ft Private MDB
--------------------------
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immediately followed by the following event,
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User Smith, Joe not started
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--
According to BlackBerry support,
"You are Advised that the MAPI error of 0x8004011d is an Exchange permissions issue or an issue with the two-way trust between the two domains."
Any ideas or suggestions?
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