Question

blackberry not syncing to Blackberry Enterprise Server - Calendar

Asked by: johnkesoglou

hi -

i am recieving the follwoing error when syncronizing to the BES; i also have confirmed that BES and Exchange are using the same cdo.dll.

OS - Windows 2003 SP2
Exchange 2003 SP2
BES - 4.0.3.7

Event Type:      Warning
Event Source:      BlackBerry Messaging Agent COMAIL2 Agent 1
Event Category:      None
Event ID:      20216
Date:            6/9/2007
Time:            7:42:04 PM
User:            N/A
Computer:      COMAIL2
Description:
{JKesoglou@xxxx.com} Synchronize() failed: ERR_FAIL, Tag=350153

thanks!

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Asked On
2007-06-09 at 20:12:08ID22624251
Tags

blackberry

,

calendar

,

syncing

,

bes

Topics

Blackberry Programming

,

Blackberry Operating System

Participating Experts
3
Points
500
Comments
4

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Answers

 

by: iCoreKCPosted on 2007-06-09 at 22:03:05ID: 19251755

You are having permissions issues.

Check your Blackberry log files. The BES admin account will need Send As, Receive As, and Administer Information Store permissions in three locations.  On the server, mailbox store, and the public folder store.  


Refer to BlackBerry Support Article Number: KB-00886 and BlackBerry Support Article Number: KB-05270 for more details.  

 

by: johnkesoglouPosted on 2007-06-10 at 09:11:39ID: 19253348

i have made the neccessary changes and yet it is still not working :(

i have gone ahead and did the following.
i confirmed that the BES account was set to logon to each service and i restarted each service.

 

by: SysExpertPosted on 2007-06-11 at 07:37:22ID: 19258442

try removong and adding back the user  on the BES server.

I hope this helps !

 

by: SummerhitsPosted on 2008-07-29 at 03:20:22ID: 22110018

Turn off an On Wireless Sync

20120131-EE-VQP-002

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