Question

DUPLICATE CALENDAR ENTRIES

Asked by: CLARKIE789

I AM USING MICROSOFT OUTLOOK 2007 TO SYNC MY CALENDAR ENTRIES TO MY BLACKBERRY CURVE 8330.  WHEN I SYNC MY CALENDAR THROUGH BLACKBERRY DESKTOP MANAGER, IT WILL CREATE DUPLICATE CALENDAR ENTRIES ON MY BLACKBERRY.  IT ALSO GIVES ME A MESSAGE THAT, FOR EXAMPLE, 8000 ENTRIES REMOVED, 8000 ENTRIES ADDED...AND IF I'D LIKE TO CONTINUE.  WHY IS THIS HAPPENING AND HOW CAN I FIX THE PROBLEM?

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Asked On
2008-09-03 at 00:01:21ID23698345
Tags

MICROSOFT

,

OUTLOOK

,

2007

,

SYNCING CALENDAR WITH BLACKBERRY CURVE

Topics

Blackberry Programming

,

Blackberry Operating System

,

Outlook Groupware Software

Participating Experts
3
Points
500
Comments
11

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Answers

 

by: Kurt_BraeckmansPosted on 2008-09-03 at 01:06:09ID: 22374929

Update your curve to the latest BB os.
Ans also make sure you use the latest BB desktop manager.

 

by: jderaPosted on 2008-09-03 at 06:43:20ID: 22377081

One other step to add, which has corrected it for me, is to resend the service book to the bb device.

 

by: CLARKIE789Posted on 2008-09-03 at 07:55:47ID: 22377943

THANK YOU FOR YOUR RESPONSE, BUT UNFORTUNATELY I HAVE DONE BOTH OF THESE THINGS.  THE BB HAS THE LATEST OS AND MY DESKTOP MANAGER IS THE LATEST VERSION FOR MY DEVICE. I DELETED THE EMAIL ADDRESS THAT HAD MY CALENDAR ENTRIES AND THEN READDED IT, I RESENT THE SERVICE BOOKS, DID A HARD RESET ON THE DEVICE, BUT STILL GIVING ME THE SAME MESSAGE WHEN I SYNC MY CALENDAR. ANY OTHER SOLUTIONS OR IDEAS?

 

by: jderaPosted on 2008-09-03 at 09:01:39ID: 22378685

Yes, delete all service book entries, a couple you may not be able to but delete what you can and try the resend again.

 

by: jderaPosted on 2008-09-03 at 09:06:43ID: 22378740

If no joy on outlook go to Tools > Options. On the preferences tab select Calender options.  Under that you should see the check box "always use local calendar" make sure that is unchecked.

 

by: jderaPosted on 2008-09-03 at 09:08:01ID: 22378756

Also when you set up the sync on the desktop manager did you set up the calendar as a 2 way sync?

 

by: CLARKIE789Posted on 2008-09-03 at 13:32:05ID: 22381642

i searched blackberry.com for troubleshooting, and i attempted to go under tools, options, but there was no option or check box for "always use local calendar"....the first time i set the calendar up as a 2 way sync through the BB desktop manager, but yesterday after my hard reset, i configured it to only do a one way sync from my computer to my device...it seemed to be fine, but when i did a sync again a couple hours later, it gave me the same message....so many entries were being deleted and so many were being added.  i hit cancel because i wasnt sure what to do from that point.  it seems that when i do the two way sync, this is when the duplicate entries appear or i get that strange message.  i will try to attach the screen shot when i am back at work tomorrow so you can see the message that is appearing.

 

by: jderaPosted on 2008-09-03 at 17:18:15ID: 22383256

It definitely should be setup as a 2 way sync.  The screenshot at this point would probably help.  Did you try and delete all the service book entries and resend?

 

by: CLARKIE789Posted on 2008-09-04 at 22:25:03ID: 22395489

YES I DELETED THE SERVICE BOOKS AND THEN SENT THEM TO THE DEVICE AGAIN...AFTER MY LAST SYNC, THERE WERE NO DUPLICATE ENTRIES, BUT THESE ARE THE SCREENSHOTS I SEE EVERYTIME I DO THE TWO WAY SYNC.

  • 5.bmp
    • 321 KB

    THIS IS THE FIRST THING THAT APPEARS WHEN I START THE SYNC

    THIS IS THE FIRST THING THAT APPEARS WHEN I START THE SYNC
  • 4.bmp
    • 225 KB

    THIS IS WHAT I SEE ONCE THE SYNC COMPLETES.

    THIS IS WHAT I SEE ONCE THE SYNC COMPLETES.
  • 3.bmp
    • 321 KB

    HERE IS THE ADDRESS BOOK

    HERE IS THE ADDRESS BOOK
  • 2.bmp
    • 321 KB

    HERE IS THE MEMO PAD

    HERE IS THE MEMO PAD
  • 1.bmp
    • 188 KB

    THIS IS THE 2ND SCREEN SHOT I SEE AFTER I ACCEPT SCREEN SHOT #1

    THIS IS THE 2ND SCREEN SHOT I SEE AFTER I ACCEPT SCREEN SHOT #1
 

by: amorgan2000Posted on 2008-09-05 at 09:10:49ID: 22400562

Clear the calendar on your BlackBerry and then sync it.  Do this in the Desktop Manager under Backup and Restore.  You should see a third option called "Advanced".  Go into this and it will load all the database on your BlackBerry on the right side of your screen.  Go down to calendar and click "Clear".  Then go back and synch your contacts.

 

by: jderaPosted on 2008-09-09 at 06:33:48ID: 22427135

Glad I could help and good luck in the future.

20120131-EE-VQP-002

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