Question

Exchange System Manager can't connect to one server ID no: C1041721

Asked by: cajx

The error in the system mgr is

"the action could not be compelted because the ms exch info store service is unavailable. be sure the service is running and you have network connectivity to the ms exch server computer.
operion: retrieving mount information
ID no: c1041721
exchange system manager"

The symptoms are that everything works normally except in the system manager... and blackberry devices aren't working at that one particular remote server.

Blackberry support keeps claiming it's high latency and a reboot of the BES server will fix everything at least for a while. Tried two or three reboots and no luck.

The event warning msgs on the BES server are things like

"User Joe Blow not started" event ID 20154

"{joeblow} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed" event id: 20265

"{t} MAPIMailbox::MAPIMailbox(2) - OpenMsgStore (0x8004011d) failed, MailboxDN=/o=CAJUN/ou=First Administrative Group/cn=Recipients/cn=JoeBlow, ServerDN=/o=DOMAINNAME/ou=First Administrative Group/cn=Configuration/cn=Servers/cn=ServerName/cn=Microsoft Private MDB"

I'm thinking they are both the same issue.

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Asked On
2008-10-15 at 14:08:07ID23818446
Tags

Microsoft

,

Exchange

,

2003

,

Blackberry BES

Topics

Blackberry Programming

,

Exchange Email Server

,

Message Queue

Participating Experts
1
Points
0
Comments
9

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Answers

 

by: december41991Posted on 2008-10-15 at 14:16:06ID: 22725987

When you say you are getting this error in System manager, when excatly you get this error. Are you trying to mount the store ?

 

by: cajxPosted on 2008-10-15 at 14:17:55ID: 22726000

Just browsing the admin groups, first admin groups, and try to expand the "first storage group" under that problem server. my other remote servers in there are fine. we have like 5 or so total.

 

by: december41991Posted on 2008-10-15 at 14:21:23ID: 22726041

Do you get the error when you open the ESM from the problem exchange server. Can you confirm if the store are mounted on the Problem server. Is the SA service running.

 

by: cajxPosted on 2008-10-15 at 14:24:43ID: 22726063

Yeah, opens up fine from ESM on the problem server itself. Exchange seems normal as far as getting and sending emails from that server. Except not to blackberries. Plenty of disk space. Everything appears mounted and running normally.

 

by: december41991Posted on 2008-10-15 at 14:31:37ID: 22726135

event ID 20154 mean  those users mailboxes is deleted. Remove them from BES,

 

by: december41991Posted on 2008-10-15 at 14:32:34ID: 22726146

 

by: cajxPosted on 2008-10-15 at 14:41:06ID: 22726223

OK, i may try but not just yet. Those guys are still active users.. i dont want to delete them, and I haven't moved them from one server to another in months (the blackberry guy is telling me that's the most common time to run that cleanup agent).

 

by: cajxPosted on 2008-10-16 at 07:28:32ID: 22731299

As it turns out, it was Backup Exec hanging up on a backup job. It runs on another server but backs up that email server. Thanks for the help though.

 

by: december41991Posted on 2008-10-16 at 07:32:02ID: 22731356

Thanks for the update .... i am sure you must have had the log for backup exec... :)

20120131-EE-VQP-002

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