Periodically some of my Blackberry users stop receiving email from the BES. This is not that big of a deal to reset (just a server restart), but the fix resets the Delete On: option to Handheld in the Email Reconciliation options of each BlackBerry. Is this a changeable default setting, or how can I force the devices to stay on the Prompt setting? I am using BES 4.1 & Exchange 2007.
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I checked the devices & all the activation dates are good (most several months before the last time this issue happened)
I will update the BES & test later this evening.
All BES services (including the above mentioned service) are started & set to Automatic
Wiping & reactivating the devices seems to have no effect on this problem at all, but I will also check that again after the update to SP6-MR5.
I attempted the upgrade just a minute ago, but Windows gave me an error that says:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
Do I need to install an older update before applying SP6-MR5?
System Info:
Blackberry Manager Version is 4.1.3.18
USB Channel Controller Version is 3.0.0.4
Device Manager Version is 4.2.1.6
Application Loader Version is 4.2.1.9
RIM Intel Programmer Version is 1.0.0.35
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by: garycutriPosted on 2009-04-30 at 10:33:48ID: 24272340
Hi, the Delete On option isn't set by the BES and it is only able to be changed on the device. If there is a corruption within the BES database the users device may automatically activate again (go to Options > Advanced Options > Enterprise Activation > Check the activation date). During this activation it will restore the backup settings from the device which obviously aren't being updated. Assuming you have BlackBerry Enterprise (i.e. not BlackBerry Professional) ensure you install SP6 and then MR5. Also start the BlackBerry Database Consistency service if it isnt already started. If this error occurs again after the updates delete the users from the BES, wipe the handheld and reactivate.