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06/03/2009 at 09:37AM PDT, ID: 24460682

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7.6

Unable to add user to Blackberry Enterprise server

Asked by arnett_c in Blackberry Programming, Blackberry Operating System, Exchange Email Server

Tags: Blackberry, Server, user

Our company uses a BES to pass along enterprise e-mail to our users. I recently deleted and recreated a user (my boss) on our exchange 2003 server. Subsequently, I removed his account from the BES. Now when I try to re-add him as a user in blackberry manager I get an error "Failed to add user <username> to the Blackberry Server. Unable to open mailbox for user. The user's mailbox may have been deleted." I tried moving the profile to a different location and tweaking the user and blackberry account permissions in exchange to no avail. I searched around EE and the web and found a solution that uses DBCLEAN.EXE to wipe user data, but either it was ineffective or I am not using it properly as I still have the issue. I am at my wits end on this one any help would be deeply appreciated. I am adding a screenshot of the error message just in case it would be helpful.

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Attachments:

BES-Error.bmp (3.7 MB) (File Type Details)

Screenshot of error

20090824-EE-VQP-74 - Hierarchy / EE_QW_3_20080625

1. garycutri171,815
2. -jonny-104,964
3. jdera86,513
4. Mestha35,702
5. ALogvin19,875
6. SysExpert19,515
7. Shekhar2...19,082
8. monorail117,414
9. ubabunski10,250
10. Mighty_Si...7,614
11. EddyJack...6,650
12. DrUltima6,000
12. EndureKona6,000
14. dlan755,422
15. kguy185,400
16. jar38174,800
17. SatyaPathak4,500
18. Kurt_Bra...4,250
19. Spec014,000
19. MCSA20...4,000
19. MrJesse344,000
22. tech_beast3,832
23. Subsun3,800
24. brwwiggins3,175
25. Mikal6133,100

1. garycutri522,142
2. JConchie318,083
3. SysExpert176,300
4. jdera123,863
5. -jonny-104,964
6. ALogvin87,665
7. Kurt_Bra...66,727
8. monorail140,064
9. WibblyW39,447
10. BlackBerr...37,216
11. Mestha35,702
12. duffman7632,164
13. capgroup26,598
14. amorgan...23,300
15. Rogiee19,992
16. bglodde19,650
17. Shekhar2...19,082
18. ECNSSMT17,143
19. Invincible...15,700
20. Sembee13,064
21. Mikal61312,275
22. The_Kirs...12,272
23. JammyPak12,055
24. mhills11,964
25. kguy1810,900

Unable to add user to Blackberry Enterprise server

Asked by arnett_c in Blackberry Programming, Blackberry Operating System, Exchange Email Server

Tags: Blackberry, Server, user

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