Question

Blackberry Folder Redirection Problem

Asked by: humancap

I have recently activated a blackberry for a first time user, he was previously a Treo user.
One I gave the blackberry to him he asked if he was able to file messages on his blackberry into folders. I said sure and went to show him how to do this, only none of his outlook folders were showing, not even his inbox. I went to e-mail settings and folder redirection and this only shows "Default" where it should show the users mailbox and all his folders. I have removed him from the BES and added him back on. Resent service books, turned off wireless reconcilliation and turned on again and no joy - its still only displaying default. I have also tried selecting folders for redirection on the BES itself and they still do not show up. Does anyone have any ideas what would cause this? all other blackberrys that I configured are fine - they all show the folders.

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Asked On
2009-08-19 at 02:29:02ID24664125
Tags

Blackberry BES 4.1

Topics

Blackberry Programming

,

Blackberry Operating System

Participating Experts
2
Points
250
Comments
9

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Answers

 

by: -jonny-Posted on 2009-08-19 at 04:46:07ID: 25131504

Are his folders under his inbox? or are they part of a PST or external mail archive?

 

by: humancapPosted on 2009-08-19 at 05:08:52ID: 25131648

They are directly under his inbox, I also thought that may be the cause but checked that yesterday.

 

by: -jonny-Posted on 2009-08-19 at 05:10:47ID: 25131666

 

by: ubabunskiPosted on 2009-08-19 at 05:45:17ID: 25131942

Can you see the folders under the choose folders for redirection option in Blackberry Manager? If you can see the folders there you can select all the folders that you want to be seen on the blackberry device prior to activating the phone on the BES server. If the user is activated and then you select the folders he will see only the new mail arriving in the folders.

best regards

 

by: humancapPosted on 2009-08-19 at 08:31:30ID: 25133903

Jonny - thanks for that but this did not resolve the issue.

Ubabunski - yes I can see the folders on the bes and i have selected them before activating and still no luck

 

by: ubabunskiPosted on 2009-08-19 at 09:04:53ID: 25134254

can you reactivate the user? set  a new activation password and reactivate the device.

best regards

 

by: humancapPosted on 2009-08-19 at 09:12:36ID: 25134338

I have tried that - I have tried wireless activation and have connected it to the PC and activated that way. Have completely removed user from BES and added him back on. Wiped the device and reactivated. I can only begin think that it may be something on his AD account - but dont know what.

 

by: humancapPosted on 2009-08-19 at 09:15:51ID: 25134377

is there perhaps a folder limit as he has loads of folders....

 

by: ubabunskiPosted on 2009-08-19 at 09:45:39ID: 25134700

There is a utility called iemstest, you can find it under the utilities folder in program files, research in motion,blackberry enterprise server folder. Start it and select the user to check the permissions for his account.

20120131-EE-VQP-002

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