Question

Duplicate calendar entries and error message for contacts on first wireless sync of BES and Outlook 2007.

Asked by: twmarsh

After Enterprise Activation for Blackberry Professional Software (1 user), duplicate calendar entries appeared on my Blackberry Tour.  I had previously snychronized Outlook 2007 calendar and contacts, so appointments were already on the calendar when the wireless sync began.  I also got an error message on the Tour that said some contacts could not be synchronized.

More info: On the BB Tour under Calendar Properties for "Desktop," Wireless  Sync is set to "Yes," and # of entries is 171.  For "Device Default," Wireless Sync is set to No, and # of entries is 79.  For my e-mail address, Wireless Sync is set to "No, and # of entries is "0."  Should 3 calendars be listed?

For each appointment, there are two separate instances of the entry.  One is in red, and one is in blue.  The red one states "Conflicts with another appointment on this Calendar" and at the top of Appointment Details it states "Send Using: Desktop."
The duplicate in blue states "Send Using: Device Default" and "Conflicts with appointments on these calendars: Device Default, Desktop."

Thanks for any help.

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Asked On
2009-08-23 at 15:25:45ID24675178
Tags

Blackberry

,

BES

,

Outlook 2007 calendar

,

contacts

Topics

Blackberry Programming

,

Blackberry Operating System

,

Outlook Groupware Software

Participating Experts
2
Points
500
Comments
3

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Answers

 

by: ubabunskiPosted on 2009-08-24 at 09:19:17ID: 25169843

Hi,

Was there a special reason to sync the contacts and calendar before you activated the phone? the easiest thing to do is to wipe the handheld and reactivate it on the bes server. It will basically erase the data on the handheld and reset it to the factory settings.

best regards

 

by: -jonny-Posted on 2009-08-24 at 09:28:05ID: 25169930

If you don't want to wipe the handheld, connect it via usb to desktop manager.
On your device, go to calendar and set all calendar's wireless sync to "no".
On your device, go to contacts and set all contacts wireless sync to "no".
In desktop manager, under backup/restore, choose advanced. In the right-hand window you'll see the databases stored on your device.
Select "calendar - all" and choose "clear" from the middle pane. Do the same for contacts.

On your device, go back to calendar and contacts and change wireless sync to "yes". Leave it for a while and the BES will send back down all your contacts and calendars.

 

by: twmarshPosted on 2009-08-24 at 10:45:48ID: 31619442

Thank you so much!

20120131-EE-VQP-002

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