Question

Calendar Sync issue with Blackberry enterprise server and New exchange 2003

Asked by: RICHRICH26

I have an orginization with a Server 2000, Exchange 2003 and BES 4.1 all on the same box.  At my request, I suggested putting another exchange server online and seperate bes from the exchange server so the configuration now is
DC1 = server 2000, exchange 2003, BES 4.1
DC2 = Server 2003, exchange 2003

After putting DC2 Online I replicated all the folders in accordance with Microsoft KB 307917.

I told BES to look for DC2 instead of DC1.

All mail is now syncronizing and if something is put on the users desktop calendar it will replicate to the phone.

If something is put on the phone, it WILL NOT replicate to the desktop.

Everything else seems to be working fine as email.

What could I have missed???  Everything in BES is the same as all the SYNC settings.  None of that has changed.

I am at a total loss

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Asked On
2009-09-10 at 05:06:49ID24721008
Tags

blackberry enterprise

,

bes

,

exchange 2003

Topic

Blackberry Programming

Participating Experts
1
Points
250
Comments
12

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Answers

 

by: -jonny-Posted on 2009-09-10 at 09:36:54ID: 25301904

It sounds like the version of CDO.DLL on DC1 is different from that of DC2.

copy cdo.dll from DC2 and paste it into c:\windows\system32 of DC1 and from command prompt type "regsvr32.exe cdo.dll"

At the same time you should double-check the version of map32.dll as well, and if need be, update that (you'll have to reboot for the changes to take effect for both).

 

by: RICHRICH26Posted on 2009-09-10 at 09:52:07ID: 25302046

I checked for cdo.dll in DC2 and did not find it in the system32 folder.  I did find it in the exchsrvr\bin folder.  I also checked on DC1 and did not see it their either.

 

by: -jonny-Posted on 2009-09-10 at 09:53:37ID: 25302064

It doesn't need to be in the system32 folder of DC1, but you should have the same version that's in DC2's exchsvr\bin folder in DC1's system32 folder and registered so that the BES can use the correct version.

 

by: RICHRICH26Posted on 2009-09-11 at 06:16:15ID: 25309035

I copied cdo.dll from DC2 and put it in system32 folder of DC1.  I registered the service and it was successful.  As I did not see a file named map32.dll I had to assume from your previous post that you meant mapi32.dll.  I confirmed both DC's have the same version.

I restarted DC1 and DC2.  There was no change.  

One thing I did notice is when I shut down information store on DC1 workstations lose their connections.  When I put DC2 online I set it as "master"

Could this have something to do with it?

It seems like for some reason messages are still getting routed through DC1 even though the outlook clients are looking for DC2

 

by: -jonny-Posted on 2009-09-11 at 11:25:23ID: 25312149

Where is the BESAdmin mailbox located? on DC1?

 

by: RICHRICH26Posted on 2009-09-11 at 11:35:55ID: 25312240

no, the besadmin mailbox has been moved to DC2.  I

 

by: RICHRICH26Posted on 2009-09-11 at 14:20:35ID: 25313539

Followup:  I decided to go through the permissions settings again, I followed KB02276 and once I got to setting the domain controller security policy I got the following error:Group Policy Error: Failed to open GPO. You may not have appropriate rights. Details: Not enough server storage is available to process this command"

Now I believe that the settings are all accurate but could this have anything to do with my problem?
 

 

by: -jonny-Posted on 2009-09-12 at 10:02:04ID: 25317098

It shouldn't do as long as BESAdmin has send as/receive as/admin info store rights on exchange and local admin/log on as service rights on the BES itself. Failure to open GPO could just be because BESAdmin isn't a member of domain admins (which is the recommended setting) and doesn't have access to the Group Policy editor.

However I'd still investigate that error as an aside.

When you moved the BESAdmin mailbox did you use exchange system manager/tools/console to move? or a third-party command-line tool? As mentioned there are hidden folders in the BESAdmin mailbox that don't get moved unless you use Exchange to move the mailbox.

Will mailboxes on DC1 eventually be migrated to DC2?

 

by: RICHRICH26Posted on 2009-09-12 at 10:25:33ID: 25317173

Yes I did use esm to move the mailbox and yes all of the mailboxes on dc1 will be moved to dc2

 

by: -jonny-Posted on 2009-09-12 at 10:49:29ID: 25317252

Are there errors in the MAGT log that have mention CDO helper?

 

by: RICHRICH26Posted on 2009-09-12 at 10:51:21ID: 25317260

I'm not sure what the magt log is?

 

by: RICHRICH26Posted on 2009-09-12 at 12:07:22ID: 25317523

I now know what the magt log is, I will sort through them and report back

20120131-EE-VQP-002

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