Question

Can't send emails from Blackberry

Asked by: ahmad1467

This is what I have:
1. A Blackberry Hand-held from Verizan
2. Windows SBS 2003
3. Exchange Server on the SBS 2003 machine.
4. Email hosted by by internal Exchange Server
5. Blackberry Enterprise Server software with 1 license.

This is what I have done:
1. Installed the BES software on Exchange Server with Exchange
2. Setup user and everything seems to be ok.

I can get emails but cant reply back or send new emails from my device.
Also if I delete an email on my PCs Outlook client it doesnt sync to me BB device

Any thought s to why this is happening,

Thanks



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Asked On
2009-10-02 at 07:08:37ID24780223
Topics

Blackberry Programming

,

Blackberry Operating System

Participating Experts
3
Points
500
Comments
10

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Answers

 

by: MagicFarmerPosted on 2009-10-02 at 07:11:29ID: 25478055

Are your emails bouncing back to your device?  Or are you losing your sends/replies altogether?

 

by: ahmad1467Posted on 2009-10-02 at 07:15:48ID: 25478100

It bounces back to my device and leaves a red X next to the email I tried to send.

 

by: MagicFarmerPosted on 2009-10-02 at 07:39:20ID: 25478337

When sending from your device, make sure it is not defaulting to the blackberry or desktop  accouints.  I had a problem with my Storm a while back where everything I send was coming from "dekstop" (on the mobile) and I was getting the red x on all emails.  Once I made sure I was sending from the proper account I was OK.

 

by: Shekhar2coolPosted on 2009-10-02 at 07:49:37ID: 25478450

What is the error message you are getting? Check the MAGT logs and application logs.

Is the user or besadmin a member of secured group, If yes have the Send AS commands run.

 

by: ahmad1467Posted on 2009-10-02 at 07:59:22ID: 25478548

I check My App logs on the exchaange server and I did see this message
{ahenderson@allied-online.com} Send() failed: ERR_SUBMIT_MAIL, Tag=140

Do I check for this on the server (Is the user or besadmin a member of secured group, If yes have the Send AS commands run.)

I have a BB Tour but not sure how to check to see if it's defaulting to the blackberry or desktop  accouints


 

by: Shekhar2coolPosted on 2009-10-02 at 08:08:15ID: 25478645

The error message you have mentioned above should be coming on the handheld as well.

Follow this link and run on Exchange. For this you will need Windows Support Tools first.

http://support.microsoft.com/kb/907434

After this restart the blackberry services in sequence and before that restart the Information Store Service but after 15-20 mins you have run the commands.

 

by: ahmad1467Posted on 2009-10-02 at 08:44:04ID: 25478988

On my device under Default Services it has

Calendar it has:  Desktop
Contact list:        Desktop
Messaging:          Desktop

 

by: Shekhar2coolPosted on 2009-10-02 at 08:54:11ID: 25479092

Yeah, that's fine. Follow my last comments, then if the mail-flow both way works well and good else remove the user from BES. Take the backup of the device and re-activate the device.

 

by: MesthaPosted on 2009-10-02 at 09:01:57ID: 25479183

Sounds like permissions.
Lack of Send As permissions. Check that the besadmin account has send as permissions on your account. If your account is also a Domain Admin or anything like that then the permission may well have been removed.

Simon.

 

by: Shekhar2coolPosted on 2009-10-02 at 09:46:21ID: 25479609

That's the reason i gave the link : http://support.microsoft.com/kb/907434

20120131-EE-VQP-002

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