Question

Multiple Problems Installing and Hotsyncing Sony Clie PEG-NR70V in Windows XP with Addendum

Asked by: HJ2749

Note I purchased Premium Service which lists unlimited points, but the system doesn't let me give more than 500. I wanted to give 2000. Anyway, here's my question:

Multiple Problems Installing and Hotsyncing Sony Clie PEG-NR70V in Windows XP


I'm installing to a Toshiba laptop with Windows XP. It had a previous version of Palm Desktop since I have another PDA. I chose a different user name as I was told to do when installing more than one PDA and then I let it upgrade. I'm getting multiple frustrating errors when trying to install the palm software that came with the Clie NR70V. I even got the same errors when I tried it on another computer that did not have previous Palm Desktop software. Going to the website for a patch as suggested in another answer does no good, since I would first need to be able to Hotsync to get the patches. Please help. Thanks in advance. Below are the errors:


Palm Desktop.

 1)            An installation support file 'C:\WINDOWS\TEMP\{ba0f44c2-a883-11d1-ad0a-006097d15e2c}\_Isuser.dll'
             could not be installed.

             Access is denied.

                                                        OK

2)              The other error said the above plus some other letters and numbers and said "cannot access the file because it is being used by another process."

3)              Later with Documents to Go installation I get 2 more errors saying: Documents To Go

             An installation support file 'C:\WINDOWS\TEMP\{c89c4bea-3b9a-414a-9392-9ce4ec5c63bf}\Kas_wdog.dll'
             could not be installed.

             Access is denied.

                                                         OK
4)             When trying to install Documents To Go I get an error about notepad saying:


             Palm Desktop

             Error: note pad.exe module cannot be found.



                            OK

5)                When attempting to Hotsync it tries to start then immediately stops and the log says:

HotSync operation started 03/06/04 19:54:30
HotSync Error:
An application failed to respond to a
HotSync notification. Please check the Palm Desktop for details.  (8009)
HotSync operation complete 03/06/04 19:54:30

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Asked On
2004-03-08 at 20:51:05ID20911888
Tags

clie

,

sony

,

hotsync

Topic

Handheld and PDA Programming

Participating Experts
2
Points
500
Comments
5

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Answers

 

by: QuashPosted on 2004-03-30 at 19:28:00ID: 10720604

Are you installing the software as the Administrator?

Quash?

 

by: HJ2749Posted on 2004-03-31 at 16:52:29ID: 10728719

Yes, I am installing the software as the Administrator. I am the sole user of the computer.

 

by: MaBPosted on 2004-04-01 at 22:18:44ID: 10738609

Try another version then the one that came with the PDA. Download from palmsource.com. Make sure it supports XP. I had similar problems installing the SW that was delivered with my IBM workpad a few years ago, I turned to the software at palm and that did the trick.

BR MaB

20120131-EE-VQP-002

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