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06.05.2007 at 04:41PM PDT, ID: 22615204
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BES "Desktop email program unable to submit message" Error with Blackberry server.
Tags: unable, submit, program, email, message
OK, I have researched this problem on the site and nothing seems to work:
Everything WAS working great, and then all of the sudden... NOTHING. I can get emails and PIM updates to my BB, but cannot send an email.  I am getting the "Desktop email program unable to submit message" error.

When I went into my accoutn security settings, yes, the BESAdmin accoutn had be removed and ther was no send as permission.  I re-added it, but then it disappeared again.  I was a domain admin and in the administrators group.  I removed myself from both of those and followed these (https://www.blackberry.com/blackberrytraining/web/SendAs/Source/video/sendAs.html) instrustions.  Also, I tried to do the DSCALS thing, but it tells me that it cannot find the dscals.  When I DLed the files listed in this thread ( http://www.experts-exchange.com/Programming/Handhelds_-_PDAs/Blackberry/Q_22426197.html?sfQueryTermInfo=1+%22desktop+email+program+unabl+submit%22 ) it said that I am not running the right version for the software (i am using SBS2003, and Exchange 2003 with ALL updates applied via WSUS)  PLEASE help!  
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Question Stats
Zone: Programming
Question Asked By: frettfreak
Solution Provided By: garycutri
Participating Experts: 1
Solution Grade: A
Views: 206
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06.05.2007 at 07:22PM PDT, ID: 19222255

Rank: Wizard

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06.05.2007 at 07:27PM PDT, ID: 19222277

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06.05.2007 at 07:22PM PDT, ID: 19222255

Rank: Wizard

To correct the "Send As" issue I have outlined the steps I use to quickly resolve this issue:

1. Stop the Blackberry Router service.

2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".

3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups. Using best practice methods it is recommended that mobile user accounts aren't members of any administration groups.

dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"

Example 1: dsacls "cn=adminsdholder,cn=system,dc=experts-exchange,dc=com " /G "EXPERTS_EXCHANGE\BESadmin:CA;Send As"

Example 2: dsacls "cn=adminsdholder,cn=system,dc=blackberryforums,dc =com,dc=au " /G "BLACKBERRYFORUMS\BESadmin:CA;Send As"

Example 3: dsacls "cn=adminsdholder,cn=system,dc=mobilenetwork,dc=lo cal" /G "MOBILENETWORK\BESadmin:CA;Send As"

NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D

4. Wait 20 minutes and then restart the BlackBerry Router service.

5. Restart the BES server.



For full details on this issue and further information please refer to my posts in this link below:
http://www.blackberryforums.com.au/forums/general-bes-discussion/436-unlisted-message-error-desktop-email-program-unable-submit-message.html
Accepted Solution
 
06.05.2007 at 07:27PM PDT, ID: 19222277
Awesome!  Worked like a charm after I rebooted and it let me install the support tools.  Just an FYI for anyone viewing this solution, I had to go to the c:\program file\support tools folder in a command prompt to be able to run the dsacls command.
 
 
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