Question

SBS 2003 unable to connect active sync error 0x85020006 inital setup

Asked by: mspencer100

just completed setting up a new sbs2003 server RWW works but am unable to connect PDA's active sync gives me an error Support code 0x8502006 what did i miss? SCH-i760

Thanks

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Asked On
2008-05-21 at 11:51:24ID23422048
Topics

Handheld and PDA Programming

,

SBS Small Business Server

,

Windows Mobile (Pocket PC / Win CE) Operating Systems

Participating Experts
2
Points
500
Comments
2

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Answers

 

by: aleghartPosted on 2008-05-21 at 16:48:35ID: 21619936

SSL cert not configured correctly.  After 29 days of fighting with Cingular Wireless tech support (who was no help at all), we returned the handheld and got another Blackberry.

Sorry couldn't be more help.

 

by: psilencePosted on 2008-05-22 at 03:56:42ID: 21622583

Are you using a self-signed SSL certificate for the SBS Server (created by the Configure E-Mail and Internet Connection Wizard) or a commercial purchased SSL certificate?  If you have a Self-Signed certificate you need to install your root CA certificate it onto the mobile device.
http://www.amset.info/pocketpc/certificates.asp

Is your error 85020006?  This is what the error message indicates:
The Connection Manager could not find a path to the destination.
- OR -
Unable to connect. Verify your dialup or proxy settings are correct, and try again
1. Verify server name is entered correct.
2. There is no connection available for the device to communicate with the server.
3. The user has more than 372 top level folders in their mailbox and is using a Windows Mobile 2002-based device.
1. Verify the connectivity settings on your device.
2. Reduce the number of top level folders to 372 or less by moving some top level folders to be subfolders or use a Windows Mobile 2003-based device
3. Ensure the device can access Internet sites.
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

20120131-EE-VQP-002

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