Changing user from BES to Activesync, sync fails : BlackBerry, Microsoft, BES Activesync, BES 4.1, Changing user from BES to Activesync

May 17, 2008 08:45am pdt

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05.08.2008 at 09:05AM PDT, ID: 23386583 | Points: 250

	[x] Attachment Details

Changing user from BES to Activesync, sync fails

Zones: Exchange Email Server, Handheld and PDA Programming, Blackberry Operating System

Tags: BlackBerry, Microsoft, BES Activesync, BES 4.1, Changing user from BES to Activesync

I have a user that lost his Blackberry, It is wiped. Now, in the mean time, I want the user to use a Treo 700wx with Microsoft Activesync.

I have removed his Blackberry account from the BES. But Activesync won't allow the user to sync. It starts the sync process, then stops with an error of attention required.

I have allowed synchronization for this user in Exchange.

Thanks in Advance

Glenn

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Question Stats

Zone: Programming

Question Asked By: atkins_it

Question Asked On: 05.08.2008

Participating Experts: 1

Points: 250

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05.09.2008 at 11:01AM PDT, ID: 21535156

Rank: Wizard

garycutri:

You have users on BES and active sync at the same time without any issues. The most common issues with ActiveSync are caused by not having a trusted digital certificate (e.g. VeriSign or Thawte) on your Exchange server (configured via IIS).

20080236-EE-VQP-29 / EE_QW_2_20070628