Thank you for trying to help. After waiting for two days, I solved it on my own! I had to re-install Outlook via the add/remove programs again. It seems this mobile device is problematic in terms of synching.
Main Topics
Browse All Topics
Loading Advertisement...
Question
ActiveSync Error Code 85010014 when attempting to synchronize
Hello,
I have a Pocket PC 6700 running MS Windows Mobile 5.0 and want to synchronize it (using ActiveSync 4.1) with my PC running Office 2003 SBE under Win XP SP2. Everytime I attempt to synchronize--which would be add contacts, calendar and tasks to my phone, I get this same message:
ActiveSync encountered a problem on the desktop Support Code 85010014.
I went to the ActiveSync website where it recommended uninstalling/reinstalling Outlook. I did this--I actually uninstalled/reinstalled ALL of Office 2003 SBE. Now, when I go to synchronize, I get the same Support Code message.
PLEASE help!
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Subscribe now for full access to Experts Exchange and get
Instant Access to this Solution
- Plus...
- 30 Day FREE access, no risk, no obligation
- Collaborate with the world's top tech experts
- Unlimited access to our exclusive solution database
- Never be left without tech help again
Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.
- "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
- "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
- "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.
See what Experts Exchange can do for you.
Got a question?
We've got the answer.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
Need individual assistance?
Our experts are ready to help.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Want to learn from the best?
Read articles from industry experts.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Working on a long term project?
Store your work and research.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
What Makes Experts Exchange Unique?
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Trusted by the world's most respected brands.
Faithfully serving IT professionals since 1996.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Free Tech Articles
-
WARNING: 5 Reasons why you should NEVER fix a computer for free.
It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
-
SCCM OSD Basic troubleshooting
SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
-
Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
-
Create a Win7 Gadget
This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
-
Outlook continually prompting for username and password
There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
-
Backup Exchange 2010 Information Store using Windows Backup
There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...
Cloud Class Webinars
- Avoiding Bugs in Microsoft Access
Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
- Top 10 Best New Features in Visio 2010
Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
- IT Consultant Business Secrets Revealed
Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
- Disaster Recovery and Business Continuity
Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
- Organize Your Visio Diagrams with Containers and Lists
Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
- How to Us Objects, Properties, Events and Methods in Microsoft Access
Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...
Join the Community
Give a Little. Get a Lot.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Answers
Here are the proble reasons,
Synchronization Fails because Application Data Folder is Redirected
Synchronization Fails because Outlook is in Offline Mode
Synchronization Fails because of Outlook script blocking
Synchronization Fails because ActiveSync is incorrectly registered with Outlook
Look for solution
http://www.microsoft.com/w
Goodluck
Is ActiveSync only sync-ing with your PC?
Have you tried running a Detect and Repair on Outlook? How did you obtain the version of ActiveSync you are using? Is it the one that came with it? Sometimes it helps to download this fresh from MS.
I've never played with this using Office 2007, but have had untold hours working with it with the 2003 version!
mhs
I didn't try the D&R on Outlook, 'cause I did the Office upgrade late on Friday before I left the office. I don't know that I would have thought of that because I thought it was more of an ActiveSync problem rather than an Office problem, but I'll give it a shot. I downloaded the version of ActiveSync directly from MS. I hardly ever use software from another vendor that comes with a device as it is very often several months/versions old.
I'm looking for D&R in 2007--is it called something else?
I don't know where D&R is in 2007. Have you tried Help? Or the old fashioned way through the Control Panel-->Add/Remove Programs. Select MS Office and there should be an option there as well. Big thing you want to remember is to make sure you're not running any Office apps while you're performing the D&R. :)mhs
You know I didn't check ActiveSync until I posted the first time this morning, but it seems to have resolved itself. I didn't do anything different than I have been doing other than shut it down on Friday and then, as is my usual routine when I arrive here at the office in the mornings, plug in my phone and boot up. Perhaps it needed [another] reboot. Whatever the case, it seems to be working now with no error. Thanks for your time and suggestions. I do appreciate your interest in helping.
the D&R in office 2007 is called SCANPST.exe and should be located in C:\Program Files\Microsoft Office\Office12
I'm having Active Sync support code 86000108 and after repairing the file using scanpst it then returned the error here.
The only thing I've done differently is I installed Business Contact Manager, but it seems after a few unplugs it is now finally going thru...
Hope this helps someone.
3 Ways to Join
Business Accounts
- Perfect for organizations
- Multiple users
- Save over 36%
- Create a Business Account
Answer for Membership
- Earn free access
- Showcase your knowledge
- No credit card required
- Sign Up to Answer
Loading Advertisement...
by: sakuya_suPosted on 2006-02-01 at 13:10:55ID: 15847788
Is your outlook in offline mode?
Also, if its not crutial, you can Hard reset your PDA