We had to select the box
3Do not show beyond reader at startup"
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by: vadimrapp1Posted on 2009-05-15 at 05:57:04ID: 24394922
I would disable everything on "online and acrobat.com features".
If does not work, then find out the registry key set by checking the checkbox "do not show at startup" on that screen , and use Direct Editor in customization wizard.