Hi, one of our websites would like to use phone integration for their Tech Support people; that is people calls then a custom application receives the phone number of the person who called.
Basically we just need information from the callerid to be sent to the pc Tech Support person is; if possible via USB. Is there anything similar currently offered as a product? Thanks.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Hi asdavey; thanks for the prompt response. What I am after are product names; websites where I can see the products and what they offer. Basically I just need a device that can communicate who is calling to a computer (send callerid to pc) via USB if possible. Options for either a normal phone or a PBX are wellcome.
You could try these guys, http://www.yes-tele.com/ and maybe even call them with your specific implementation needs to see if what they provide sufficient.
Business Accounts
Answer for Membership
by: asdaveyPosted on 2006-04-14 at 22:41:27ID: 16459026
There a few products out there that do this sort of thing but as to which one will suit your needs depends heavily on your phone infrastructure. Questions that you will need to have answers to include:
Is the phone system a PABX or just a normal POTS telephone?
Will there be multiple people answering tech support phone calls on different phones (more relevant in a PABX environment)?
You mention website. So I assume the phone number is being used so that the person taking the call can see on the web the records for the person calling (eg what computer system they have, what is the name of the person/company calling etc). This would require the software the detects the phone number to create some sort of query to the webserver to pull up the records associated with the phone number.
From my limited experience with PABX's (I had a short conversation one day with a guy who installed PABX's) there is generally a serial port that can be used to gather information such as what number has called and which phone on the pabx system is taking the call. Armed with that it would be possible to hook up a server to the PABX, detect when a phone call is answered by tech support and send a message via the ethernet network to the tech supports machine to tell some software to open up the browser with a particular url that has encoded in it the phone number of the calling person. The other thing to consider here is server listening in on the PABX needs to know which phones are near which computer etc and that mapping would have to be kept up to date.
If the phone system is just a normal direct line then I'm sure there would be devices out there that allow you to detect the phone nubmer and somehow get that information to a script or little custom app required to open the browser with the appropriate url.
HIH,
Andy