asked on

Virus Removal - Popups

Good Day Experts!

I have a User here that has issues with a suspected virus. The main issue is pop-ups. I have tried MalwareBytes but that did not resolve the issues.

Is there any other downloadable freeware that kind of targets pop-ups? Or perhaps another removal tool besides MalwareBytes that you can suggest?

Thanks,
jimbo99999

ASKER CERTIFIED SOLUTION

Dante Gagliardi

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SOLUTION

J N

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J N

if the pop ups are from the browser try a popup blocked such as https://adblockplus.org/en/chrome

SOLUTION

David Kroll

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Jimbo99999

ASKER

Thanks everyone. This particular Users uses web based products quite a bit during the day. All of your information sounds very helpful. I will try it out here in a bit.

Thanks,
jimbo99999

jcimarron

Jimbo99999 --
What do the popups say? Are all the same message/ Show us a screenshot.

If this is IE use the Pop-up Blocker. (IE Tools|Pop-up Blocker)

SOLUTION

aadih

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Danny Child

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Jimbo99999

ASKER

Thanks everyone. I will go to the other building and check this out later in the morning and report back with screen shots and more details.

Jimbo99999

ASKER

Ok, finally getting to this "little" project. The pop-ups are originating when inside the Freight websites they use. The User is using GoogleChrome and I found a Chrome toolbar installed. The Uer was not sure when it was installed...I removed that.

Do you think that may be a source? I may turn him lose and see if they occur after removal before running hours and hours of scans.

Thanks,
jimbo99999

aadih

Do you think that may be a source? Yes.

jcimarron

Jimbo99999--
It is hard to comment further without knowing what the popups say. I understand, however, the popups are occurring on only one website (or websites all involving Freight).

J N

if it is from a source website. i would try contacting their websmaster

Jimbo99999

ASKER

Thanks experts for responding. We have minimal amount of people here in IT so each person does it all...programming, networking, User setups etc. I appreciate all of your comments and suggestions as this type of repair is a learning curve for me.

Currently, from my previous post update, the User has not reported any issues.

I am going to leave this open for another day in the event we encounter something tomm.

Thanks,
jimbo99999

Jimbo99999

ASKER

Good news the User has reported no pop-ups or "odd" behavior!

Just removed the Toolbar and dowloaded the lates MalwareBytes db and ran a scan. I didnt noted the objects, but 250 were quarantined.

Thanks everyone for the help,
jimbo99999

aadih

Great. :-)