Question

Terminal Connected Data Capture from PBX - Need Help!!

Asked by: sargehendricks

I need a little guidance here.  I have done some programming in Java as a student, but I now have a real need at work.

I would like to create a Java application which can establish socket to our Avaya PBX, pass a username, password, and terminal type, then run a command to execute a real-time report.  When the report runs, I want to capture (screen scrape ?) specific data, so that I can do some calculations to trigger alerts.  Example: if AgentsAvail < 5, send e-mail.

Establishing the connection is fine for me, but can anyone give me some guidance on capturing the data?

This PBX is an older version, so there are no CTI capabilities, so I cannot utilize any kind of APIs to just call the information that I need.

Any help would be greatly appreciated.

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Asked On
2009-10-23 at 11:45:15ID24839008
Tags

Java

,

Screen Scrape

,

Data Capture

,

PBX

,

Avaya

Topics

Enterprise Java Beans (EJB)

,

New to Java Programming

Participating Experts
1
Points
250
Comments
4

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Answers

 

by: rpnmanPosted on 2009-10-24 at 05:40:59ID: 25651907

You could build on nvt4j to do what you need.

http://code.google.com/p/nvt4j/

If you can bring up code on the PBX itself, you have more options, but that is unlikely (I don't know that system.)


 

by: sargehendricksPosted on 2009-10-27 at 11:42:54ID: 25675916

rpnman,

Thanks for the tip.  I think that will help me establish the connection by which I can execute the commands on the remote system, so nvt4j will be very helpful.

My primary concern is how to collect the specific data that the command will generate.  Typically, the commands that I want to run will execute and display a report on the terminal of the PBX.  I need to capture some data from that output to use in a calculation to determine whether or not to send an alert... probably SMTP.

Thanks

 

by: rpnmanPosted on 2009-11-03 at 20:48:38ID: 25736476

depending on the size of the report, you may need to optimize your capture of the data.

if

  • you need to fish only selected data
     
  • and it is well labeled and you can catch it "on the fly" because no analysis of the relationships among data elements are needed, (i.e. you don't need to have the whole response in memory at once to be successful)  
you might use pipes and stream the data by the analyzer to look for what you're interested in.

20120131-EE-VQP-002

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