Question

Trend Worry Free - Web Console - Object doesn't support this property or method.

Asked by: XiphiqiX

When I enter my password, Using Internet Explorer 6, to log into the Trend Worry Free web console an error is produced: Object doesn't support this property or Method.

I am attempting to access from a Windows 2003 SBS SP2 computer.

The Worry Free Console is listed in the Trusted Sites of Internet Explorer.

This error occurs under the administrator account as well as other accounts to include those with administrative rights on this Server.

I can successfully access Worry Free from other computers on the network normally.  It is only access from the server that I have the above issue.

I have tried uninstalling and reinstalling Trend: Same problem still exsists.

I have phoned Trend Micro and after running through some permission checks in IIS, restarting some services; the same problem exsists.  Trend have advised the problem is with the Browser and not related to the Trend Worry Free console.

I have since upgraded Internet Explorer to version 7 and the same problem exsists.

I was able to access the console under a month ago and am uncertain what has changed to cause the problem. No Windows Updates have been applied recently nor software upgrades.

Interestingly I have a simalar issue on a different Windows 2003 Standard server for a different client.

We use Worry Free for nearly 100 + clients, I have not come accross this before, bar these two.

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Asked On
2009-03-15 at 17:20:11ID24232467
Tags

Logging into the Trend Worry Free Console

Topic

Java Native Interface (JNI)

Participating Experts
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Answers

 

by: bookgrubPosted on 2009-04-01 at 23:32:46ID: 24046961

The 'Encrypt Class' add-on from Trend Micro may be damaged. The file is called AtxEnc.dll and can be found in C:\WINDOWS\Downloaded Program Files.

In Internet Explorer, click Tools -> Internet Options -> Programs -> Manage Add-ons.

Select to show 'Downloaded ActiveX Controls' and locate the add-on. Delete it - it will reinstall automatically when you try to access the page. If you want to be sure, it will be located in https://<server>.local/SMB/console/html/root/AtxEnc.cab

 

by: XiphiqiXPosted on 2009-04-02 at 17:11:00ID: 31558372

Perfect, this fixed the issue.  Thank you so much, this issue was doing my head in.  Now all I need to do is purchase a wig, to replace the hair I have torn out

 

by: bookgrubPosted on 2009-04-02 at 17:20:21ID: 24055804

Glad to be of assistance. I was having the same problem myself, and found your question looking for an answer!

 

by: osigrpPosted on 2009-04-25 at 20:45:46ID: 24234506

Thak u very much.. was searching for this solution from a week

 

by: jdoblePosted on 2010-03-25 at 20:11:44ID: 28631933

I too have had this problem, thanks for the fix, worked great.

 

by: ohaniannPosted on 2010-04-12 at 13:50:30ID: 30543420

Thank You!  This solution worked for me as well.

 

by: pvbucklePosted on 2010-08-18 at 11:58:48ID: 33468560

This error happened to me after moving Trend from one partition to another on the same server after running out of space on the original partition. This solution worked perfectly! Thank you!

 

by: cincinnatipcsolutinsPosted on 2011-03-22 at 13:36:14ID: 35193717

Thanks worked for me also.

Nelson

 

by: esvfanPosted on 2011-03-29 at 08:25:50ID: 35242155

Worked like a charm...

thanks,
aaron

 

by: jdthedjPosted on 2011-07-27 at 15:33:33ID: 36266510

Brillant, worked for me to, thanks.

 

by: cchelpdeskPosted on 2011-09-28 at 06:43:49ID: 36716876

Worked for me also.
Thanks for the tip!

20120131-EE-VQP-002

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