Question

java error accessing JP Morgan website

Asked by: fortworthitguy

I'm a helpdesk guy, but i don't understand code.  I searched here for this error but the replies are in developer speak, so I don't really understand them, haha.

I have uninstalled/reinstalled java, tried this with the popup blocker on/off.
User can access this on other computers.  Problem started yesterday, and there were no changes made to her PC that I'm aware of.

Any suggestions?

Java Plug-in 1.6.0_11
Using JRE version 1.6.0_11 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\hobbsy
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
 
 
load: class com.jpmchase.tss.fti.client.gui.PaymentApplet.class not found.
java.lang.ClassNotFoundException: com.jpmchase.tss.fti.client.gui.PaymentApplet.class
	at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
	at java.lang.ClassLoader.loadClass(Unknown Source)
	at java.lang.ClassLoader.loadClass(Unknown Source)
	at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketException: Socket is closed
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.checkEOF(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.available(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.net.www.MeteredStream.read(Unknown Source)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read1(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	... 7 more
Exception: java.lang.ClassNotFoundException: com.jpmchase.tss.fti.client.gui.PaymentApplet.class
load: class com.jpmchase.tss.fti.client.gui.PaymentApplet.class not found.
java.lang.ClassNotFoundException: com.jpmchase.tss.fti.client.gui.PaymentApplet.class
	at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
	at java.lang.ClassLoader.loadClass(Unknown Source)
	at java.lang.ClassLoader.loadClass(Unknown Source)
	at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketException: Socket is closed
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.checkEOF(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.available(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.net.www.MeteredStream.read(Unknown Source)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read1(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	... 7 more
Exception: java.lang.ClassNotFoundException: com.jpmchase.tss.fti.client.gui.PaymentApplet.class
Finalize objects on finalization queue ... completed.
Memory: 17,116K  Free: 3,649K  (21%) ... completed.
Garbage collect ... completed.
Memory: 19,316K  Free: 8,562K  (44%) ... completed.
Reload policy configuration ... completed.
load: class com.jpmchase.tss.fti.client.gui.PaymentApplet.class not found.
java.lang.ClassNotFoundException: com.jpmchase.tss.fti.client.gui.PaymentApplet.class
	at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
	at java.lang.ClassLoader.loadClass(Unknown Source)
	at java.lang.ClassLoader.loadClass(Unknown Source)
	at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.net.SocketException: Socket is closed
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.checkEOF(Unknown Source)
	at com.sun.net.ssl.internal.ssl.AppInputStream.available(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.net.www.MeteredStream.read(Unknown Source)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read1(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)
	at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	... 7 more
Exception: java.lang.ClassNotFoundException: com.jpmchase.tss.fti.client.gui.PaymentApplet.class

                                  
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Asked On
2009-01-09 at 07:23:11ID24038601
Tags

java

Topics

Java Programming Language

,

Multimedia Programming with Java

Participating Experts
3
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Comments
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Answers

 

by: CEHJPosted on 2009-01-09 at 07:32:17ID: 23336444

*Something* has changed. I'm wondering if a quick solution would be to use System Restore and choose the appropriate restore point ...

 

by: bluebelldiscoveryPosted on 2009-01-09 at 07:38:57ID: 23336519

Try clear the Java cache

Control Panel > Java > General > Settings > Delete Files > check all > OK

 

by: fortworthitguyPosted on 2009-01-09 at 09:56:37ID: 23338226

I figured out, thanks guys.
JP Morgan's applet is not compatible with java update 11, so I set java to never update automatically. Then uninstalled, and installed Java 6 update 6.
Working fine now.

 

by: humanonomicsPosted on 2009-01-09 at 09:57:13ID: 23338239

As far as I know (I have worked with Morgan Stanley so the technology might be some what similar), while accessing the  portals it installs some kind of application (plugin) in the browser, the installation might have either gone wrong, or that application has been moved of fiddled with by some one, and hence it has stopped working.

The probable solution would be to identify that plugin, uninstall it and re-install it.

 

by: humanonomicsPosted on 2009-01-09 at 09:59:54ID: 23338274

sounds good :)

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