Question

How can I fix the error lsasse.exe - unable to locate component

Asked by: daisy2cute

Okay, here is my problem:

I just received a HP Pavilion ze2000 computer yesterday.   When I try to boot the computer, it looks like windows XP is going to load, and then I get an error message that says lsasse.exe - unable to locate component This application has failed to start because DNSAPI.dll was not found.  Re-installing the application may fix this problem.   I am extremely computer illiterate, So everything I have read on this site regarding this issue is absolutely foreign to me or I don't have the disks required for the fix!

I have been researching this for hours and have had no luck.  Now, here is what I do know (or don' know).  I can't get my computer to boot into Windows so I can't run a virus scan or download anything from this computer.  I DO NOT have a windows XP cd.  I thought I had the system recovery disks for this computer, but when I insert them it tells me they aren't for this notebook.  I don't know what they belong to then because this is the only hp the previous owner had.  From what I have read, depending on if the beginning of the error begins with a L or an I depends on the problem.  I guess I don't know for sure, all the remaining letters are in lowercase, so I would assume it is a lowercase L.  Too bad they look the same.  

I hope the information I provided will give you a better idea as to where I stand with this!  I would appreciate if somebody could help me with this!  Please keep in mind I know nothing about computers so please give me good step-by-step instructions!

Thanks so much!  

lsasse.exe - unable to locate component This application has failed to start because DNSAPI.dll was not found.  Re-installing the application may fix this problem.

                                  
1:

Select allOpen in new window

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2009-01-21 at 06:22:06ID24070213
Tags

Windows XP

Topics

DOS and Windows

,

Microsoft Windows Operating Systems

,

Operating Systems Miscellaneous

,

Miscellaneous Hardware

Participating Experts
5
Points
500
Comments
22

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. HP Pavilion N3410 dispaly problem
    Just formatted & reloaded Win Me on an HP Pavilion N3410 (notebook). Only problem is video display--can only get 640x480/16 colors to work--OK for text but lousy for pics/graphics. I've tried installing every combination of video adapter/monitor without success. Been to t...
  2. Pavilion Notebook Keyboard doesn't work.
    Here is the situation. I own a HP Pavilion N5350 notebook whose keyboard all of a sudden stopped working. Touchpad works fine. I tried using an external keyboard, but that won't function either. I use Windows ME. Any suggestions at this point would be greatly appreciated. P...
  3. vertical lines in LCD display on Pavilion XH635 notebook
    I have an HP Pavilion XH635 notebook computer. When I turn it on, they are vertical lines in the display. Sometimes the vertical lines disappear temporarily when i move the mouse - which also causes the display to flicker a little bit. The colors in the Windows Title bars ...

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: johnb6767Posted on 2009-01-21 at 20:36:55ID: 23436533

Is the exact error
 "lsasse.exe" or " lsass.exe" <~~Note hte lack of the last e in the filename on the seocnd one....

" lsass.exe"  is a critical system file/system process
" lsasse.exe" "is probably a virus......

 

by: bhess1Posted on 2009-01-21 at 20:44:42ID: 23436564

You have been infected.... lsasse.exe is a known attack vector, I'm afraid.

The discussion here:
http://forums.techguy.org/windows-nt-2000-xp/422893-lsasse-exe-system-error.html

is a good overview.  Basically, if you cannot even boot into SAFE mode, then you will need to do a system restore, or possibly even reinstall windows.  See MS article at the link below.  The key points are also below.

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449&sd=tech

To start System Restore using the Command prompt, follow these steps:
 
   1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
   2. Use the arrow keys to select the Safe mode with a Command prompt option.
   3. If you are prompted to select an operating system, use the arrow keys to select the appropriate operating system for your computer, and then press ENTER.
   4. Log on as an administrator or with an account that has administrator credentials.
   5. At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER.
   6. Follow the instructions that appear on the screen to restore your computer to a functional state.

                                              
1:
2:
3:
4:
5:
6:
7:
8:

Select allOpen in new window

 

by: daisy2cutePosted on 2009-01-21 at 20:52:34ID: 23436605

Thanks for taking my question.  The exact error is :

lsass.exe - unable to locate component
This application has failed to sart because DNSAPI.dll was not found.  Re-installing the application may fix this problem.

I have been working with another expert all day and when he had me run a worm scan on my computer, it came back saying it didnt exist on my computer, so does this mean I don't have a virus?  

I am getting so frustrated with this, I can't even describe it!  I am missing all the disks for the computer, I cannot boot into Windows, cannot boot in Safe mode, or any other mode for that matter!  The other expert helping me had me burn a cd for the erd commander and that has gotten me into Windows with very minimal access.  I tried restoring the computer from there but get another run time error!

I hoep you can help!  

 

by: boag2000Posted on 2009-01-21 at 20:59:34ID: 23436637

daisy2cute,

Different Anti virus software detects certain things.
One product may detect a certain infection, another may miss it.

Both Norton Anti Virus and Kaspersky Anti Virus will detect LSASS.EXE

JeffCoachman

 

by: daisy2cutePosted on 2009-01-21 at 21:02:34ID: 23436651

I would be happy to run an anti-virus program if I could actually get into Windows.  I have tried getting into safemode with command prompt and i get the same error.  

Now, I must have misread my error and the error I am getting does NOT have an "e" on the end.  It is lsass.exe!  

Hope that helps!

 

by: boag2000Posted on 2009-01-21 at 21:09:53ID: 23436687

daisy2cute,

Then it is possible that your computer is already too far gone.
:-(

You will have to buy the Anti virus software from a store and run it from the CD.

Look for an option to scan the Computer right away without installing the software to the computer.

JeffCoachman

 

by: bhess1Posted on 2009-01-21 at 21:15:37ID: 23436722

Okay - lsass.exe is an entirely different thing, and is a standard part of windows.  One moment.....

 

by: bhess1Posted on 2009-01-21 at 21:26:53ID: 23436757

see this post and related links.....

http://www.annoyances.org/exec/forum/winxp/1104850228

 

by: daisy2cutePosted on 2009-01-21 at 21:31:48ID: 23436775

From what I am reading from that link, I need the XP cd, and I don't have one!

 

by: willcompPosted on 2009-01-21 at 21:41:14ID: 23436823

MS has made a free trial version of DaRT (ERD Commander renamed) available for download. With this disk, you should be able to recover your system. An XP CD is needed to create the ERD Commander disk.

http://www.microsoft.com/downloads/details.aspx?familyid=5D600369-0554-4595-8AB4-C34B2860E087&displaylang=en

Quick Start Guide
http://technet.microsoft.com/en-us/library/bb608290.aspx

 

by: willcompPosted on 2009-01-21 at 21:42:25ID: 23436827

ERROR --- "An XP CD is needed" -- should be An XP CD is NOT needed

 

by: MeretePosted on 2009-01-21 at 22:07:29ID: 23436940

try downloading the actual .dll
dnsapi.dll
http://www.dll-files.com/dllindex/dll-files.shtml?dnsapi

 

by: johnb6767Posted on 2009-01-22 at 05:31:46ID: 23439089

If you can borrow a friends XP CD, even a Win@K would work......

Boot to the recovery console, and run  the following command....

Copy /Y %System%\dllcache\DNSAPI.dll %System%\DNSAPI.dll

If hats not an option....

KNOPPIX - Live Linux Filesystem On CD-
http://www.knoppix.org/

Basically, and way you can boot the system, copy dnsapi.dll from c:\windows\system32\dllcache, to c:\windows\system32, and reboot.....

 

by: daisy2cutePosted on 2009-01-22 at 08:10:52ID: 23440603

I am not sure if it is because of all these different things I am doing, or what, but I think I have just gone about 2 steps backwards now!  Here is where I am now!

My ERD Commander isn't working the way it was before.  I tried one last time to restore my computer and now I can only get into My desktop by OS offline (whatever that means) but I know I can't do hardly anything in there!  

Also, when I try to boot up my computer w/o the ERD Commander cd in, I can't even get my old error message, it just keeps rebooting and bringing me back to the black screen where I can choose what mode I want.  No matter which one I choose, it does the same thing again!

HELP!!!!!

 

by: willcompPosted on 2009-01-22 at 08:59:49ID: 23441204

I had intended for you to use Explorer in ERD Comander to copy the missing file. If you did a system restore from within ERD, try to use its restore rollback function to undo the restore. At this point, your only option may be a repair install of XP which requires an XP disk with the same version (e.g. OEM Home) and the same or later SP as that installed.

 

by: daisy2cutePosted on 2009-01-22 at 09:13:59ID: 23441326

I didn't actually do the system restore, after it looked like it moved some files, I got a run time error and it didnt complete the restore.  I am checking with my family members to see if anybody has an xp cd.

 

by: daisy2cutePosted on 2009-01-22 at 09:49:06ID: 23441700

Now that it won't let me into Windows like it did before, it won't let me check the system information to see the specifics on the windows xp, is there another way to check this?

 

by: MeretePosted on 2009-01-22 at 10:28:09ID: 23442111

safemode offers access into a diagnostic version of windows tap F8 continously at the post screen, also offers to fix this from the advanced configuration choose last known good configuration that worked

 

by: willcompPosted on 2009-01-22 at 10:48:55ID: 23442300

I don't understand what you did with ERD Commander and what you mean by it won't let you back in. Can you explain?

 

by: daisy2cutePosted on 2009-01-22 at 20:09:08ID: 23446271

Ok, sorry I didn't respont to anybody this afternoon but we were gone.  

I got a Windows XP cd today from a family member and when I insert it, it says press any key to boot from this cd.  When I do that, nothing happens.  If I let it go, it brings me to a black screen that says We apologize for any inconvenience, but Windows didnt start successfully...and gives me all the different mode options.  No matter which one I choose, safe mode or last known configuration, etc, it tries to load to Windows and then gets a blue screen with white wording that briefly says A problem has been detected...and I can't read the rest fast enough and then it reboots!   And all of this just continues in a circle over and over!

I don't know what happened to my ERD Commander!  When I was in my limited Windows access with the ERD, I tried to restore the computer.  I got a pop-up box that said something about some files will return back to...and I don't remember the rest.  I just clicked OK and continued on.  Eversince I did that, when I try to get in with the ERD, my only option for getting in is None-do not attach to a Windows Installation.  The other option is Windows Unsupported OS version (Microsoft Windows NT) but this is grayed out and not a selectable option.  When I click "None" I get a pop-up box that says Registry information will not be loaded...and then I can hardly do anything once I am in!

I am so sorry for causing such a hassle, but I do greatly appreciate any information I can get!  I am desperate to get this to work!

 

by: willcompPosted on 2009-01-26 at 08:53:35ID: 23468317

I didn't receive notification of your last response, so first time I've seen it. That's why I didn't respond earlier.

Did you get the problem resolved?

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...