Also, let me add that it seems to work on WinXP.
- hbz
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Question
Tough javascript cookies problem
I have a high-volume site which attempts to track user logins using cookies. I set one "customer ID" cookie and one "customer location" cookie. For many people, the login process works fine. However, we receive a number of complaints from users who keep getting the "please turn your cookies on" message, even when their cookies are already turned on! I have attempted to diagnose the problem as well as I can, and here's what I have:
1) Works great on W2k machines with IE6, Netscape, Mozilla. There is one Win98 machine at work, and it seems to work there, too.
2) However, in my client's store, they use Win98 SE, and IE6. For some reason, their machine accepts no cookies whatsoever! I've tried all sorts of settings such as "accept all cookies," "minimum security," etc. None of these settings seem to work.
3) Here is my javascript code
function SetCookie (name,value,expires,path,d
document.cookie = name + "=" + escape (value) +
((expires) ? "; expires=" + expires : "") +
((path) ? "; path=" + path : "") +
((domain) ? "; domain=" + domain : "") +
((secure) ? "; secure" : "");
}
This problem is killing me. What avenues should I explore?
- hbz
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Answers
war1:
Yes, the problem so far only concerns one machine, but given the number of complaints we get, I think that it is very likely that many other people are having the same issue. So far, I have not been able to reproduce the problem. On the one machine we're talking about, I have tried deleting everything in the Cookies folder (except index.dat, of course). No luck =(
- hbz
Repair of Internet Explorer
Check if a program running in the background is interfering with Internet Explorer. Temporarily disable all Norton programs, including anti-virus, win doctor, recycle bin protect, and clean sweep. Does Internet Explorer work properly now?
Disable any firewall or ad-blocker.
You said you have done the IE Repair, but I will add this anyway, to make sure you hae done it correctly. Perform a repair of Internet Explorer. From Control Panel select Add/Remove Programs. Scroll down to Microsoft Internet Explorer and highlight it. Click on the Add/Remove button. When the IE Tools menu comes up, select Repair. Click OK.
If repairing does not work, uninstall and reinstall IE. At the same IE Tools menu, select "Restore the previous Windows configuration". Then reinstall Internet Explore.
You can also access the IE Toolbar by clicking Start > Run and type
rundll32 setupwbv.dll,IE6Maintenanc
As far as cookies and the like go, have you considered switching to a different server-side language (I.E. perl, PHP, ASP, etc.) and trying to set cookies to your computer? I'm assuming you have access to the server because you're coding a site for thousands to access. That could more accurately tell you whether it was a compatablity issue or a coding issue. Just a thought.
**** to all: it may be a couple of days before i get a chance to get back to my client's computer. thank you for your suggestions, and sit tight! ****
war1:
i will go through your steps. i really hope this is not what everyone will have to go through when they have problems logging on! i did a search on experts-exchange, and another possibility (that you have suggested to others in the past) is the date setting on the computer. i will try that also.
uniar:
i do indeed have access to the server. all of the original cookie scripts were set using VBS/ASP. i used the javascript function as a diagnostic tool. i will try a bare-bones VBS/ASP script, though i don't think it will work.
**** again, thank you for your help. i will get back to you in a few days! ****
- hbz
hello all! i apologize for the delay... my client decided to go without cookies, and i have been very busy taking off the cookie code from their site (which involves javascript, ASP, and ASP.NET!). my client has said that he would like for me to solve the problem... in the future. but i don't know when that will be! now i'm unsure how to deal with this open question (and the open question i cross-posted to the Win 98 area). any suggestions?
- hbz
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by: hbzPosted on 2003-08-24 at 13:45:25ID: 9212915
I have cross-posted this question to the Win98 forum.
- hbz