Question

javascript won't enable

Asked by: blang

I have Javascript enabled in ie 7. I've researched all over the place and can't get my problem resolved. When I access websites, about 50% of the time I get an error message that I need to enable Javascript and the other 50% of the time it is fine. I went through all of the steps listed in this discussion:

http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_22057078.html#a17921465

The only problem I had was that when I tried to register mshtml.dll, I got an error "dllregisterserver entry point not found". Otherwise, nothing helped.

Any help getting this resolved would be appreciated.

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Asked On: 2009-01-24 at 11:43:46ID24080570
Tags: Microsoft XP
,; Javascript
Topics: JavaScript
,; Internet Explorer Web Browser
,; Windows XP Operating System
Participating Experts: 4
Points: 250
Comments: 72

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Answers

by: orangutangPosted on 2009-01-25 at 00:17:07ID: 23460063

Maybe try "Method D: Reset permissions for any unwriteable registry subkeys" from http://support.microsoft.com/kb/917925

by: blangPosted on 2009-01-25 at 07:19:30ID: 23461295

Thanks for your suggestion but unfortunately, that didn't help. Anything other ideas?

by: orangutangPosted on 2009-01-25 at 10:54:58ID: 23462177

Send us your HijackThis (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) log. Have you tried another browser such as Firefox?

by: blangPosted on 2009-01-25 at 12:01:10ID: 23462435

Yes, I've tried safari and it works fine. I will try to get you a hijack file tonight.

by: blangPosted on 2009-01-26 at 04:36:22ID: 23465969

Here is my file. There were a couple of errors when I installed the program but it looks like it worked anyway. Thanks for your help.

hijackthis.log
- 16 KB
Hijack File

by: orangutangPosted on 2009-01-27 at 17:34:31ID: 23482911

Maybe try opening your internet options, click the "Advanced" tab, and click "Reset..."

by: blangPosted on 2009-01-27 at 17:47:02ID: 23482968

I've done that a few times off and on.

by: orangutangPosted on 2009-01-27 at 17:51:36ID: 23482986

Maybe try opening Dial-a-fix (http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles), click all checkboxes under the "Registration center" section, and click "GO".

by: orangutangPosted on 2009-01-27 at 17:55:39ID: 23483005

Also, if it just saying that Javascript isn't installed or is it saying something about Javascript or Flash isn't installed? Try updating Flash from:
http://get.adobe.com/flashplayer/

by: blangPosted on 2009-01-27 at 18:05:12ID: 23483046

It only says that Javascript isn't enabled but it is. I tried your suggestion of dial-a-fix but that didn't work.

by: BillDLPosted on 2009-02-14 at 20:52:57ID: 23643655

When you browse to the next web page that causes the message to display, you you please do the following 3 things for us:

1. Copy the web address of the page that causes the error and paste here.

2. Note down the exact error message or take a screenshot, save as an image, and upload the image here as an attachment.

3. Take note of the exact time and then look in Event Viewer to see if there are any events under any of the categories that were logged at the exact same time.
Start Menu > Run > and type eventvwr.msc /s > click OK
OR
Right-Click My Computer > "Manage" > expand Event Viewer section out.

If so, double-click the line, copy the contents of the first dialog by clicking the little icon towards the top right, then click on the link in that dialog entitled "http://go.microsoft.com/fwlink/events.asp". While that is loading in the Help and Support window, paste what you copied into Notepad. When the hep and Support window loads, copy the contents of the report and paste into Notepad. Copy and paste all the contents into the Code snippet field in your reply, or Save the contents in notepad and upload the *.txt file.

My initial guess is that your AntiVirus program may be scanning temporary internet files created as you enter web pages and blocking *.js (JavaScript) files that it detects as being poentially risky.

I see that you seem to have Symantec/Norton and McAfee products installed. To test if my guess is correct, you would have to disable all virus scanning temporarily, reboot, and go back to the same web page that gave the message the last time, as long as you know that it is a respectable website.

by: blangPosted on 2009-02-15 at 07:41:55ID: 23645246

1. http://server.iad.liveperson.net/hc/2942367/?cmd=file&file=visitorWantsToChat&site=2942367&byhref=1&SESSIONVAR!operator=steve&SESSIONVAR!skill=web%20master&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1b

2. This functionality requires JavaScript. Please enable JavaScript and try again

3. Did start/run and typed in command. Doesn't exist for me. Went in second way and did not find any information during the time I got the error.

4. I went into the registry and removed Norton as I no longer am using it. Didn't help. Now I will disable mcafee and try again and let you know.

Thanks

by: blangPosted on 2009-02-15 at 07:55:23ID: 23645293

I disabled Mcafee and got the same error.

by: BillDLPosted on 2009-02-16 at 00:26:48ID: 23647728

Looking at the code of the page you gave. I'll get back to you later.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="EN" xml:lang="EN">
<head>
<title>Chat Window Survey</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta http-equiv="Content-Style-Type" content="text/css" />
<meta name="description" content="Live Chat" />
<meta name="keywords" content="Live Chat" />
<style>
/* CSS Document */
/* Chat Content Styles */
body { height: 100%; min-height: 100%;background-color:#FFFFFF; margin: 0 0 0 5px; width: 92%}
html {height: 100%;}
form {margin: 0; padding:0; width: 100%}
 
/* TEXT STYLES FOR SURVEYS + FORMS */
form {
	font-family:Verdana, Arial, Helvetica, sans-serif;
	font-size:11px;
	}
 
.lpFormText {
	color: #000;
	}
 
.req {
	color: #ff0000;
	font-size:10px;
	font-weight:bold
	}
 
.lpFormHeading {
	color: #000;
	font-size:12px;
	line-height: 140%;
	font-weight:bold;
	}
 
input, textarea, select {
	font-family:Verdana, Arial, Helvetica, sans-serif;
	font-size:11px;
	padding:2px;
	color: #333;
	}
</style>
<script type="text/javascript">
function limitTextarea(obj, maxize) {
  if (obj.value.length > maxize)
    obj.value = obj.value.substring(0, maxize);
}
function doSubmit() {
  if (document.getElementById)
    document.getElementById("survey").submit();
  else if (document['survey'])
    document['survey'].submit();
  else if (document.all && document.all.survey)
    document.all.survey.submit();
  else
    alert("Unfortunately this browser version is not supported at this time");
}
</script>
<noscript>
<p>This functionality requires JavaScript. Please enable JavaScript and try again.
To read the LivePerson accessibility policy, please go to the <a href='http://www.liveperson.com/help/accessibility.asp'>Liveperson accessibility policy page</a>.</p>
</noscript>
</head>
<body>
<form name='survey' id='survey' method="post" action="http://server.iad.liveperson.net/hc/2942367/">
<input type="hidden" name="cmd" value="file" />
<input type="hidden" name="file" value="preChatSubmitted" />
<input type="hidden" name="update" value="true" />
<input type="hidden" name="sessionkey" value="H6374013584643703819-577738876825897721K105363008" />
<input type="hidden" name="site" value="2942367" />
<input type="hidden" name="survey" value="Pre-Chat" />
<input type="hidden" name="surveyid" value="51243" />
  <table cellspacing="3" cellpadding="0" border="0">
    <tr dir="ltr">
      <td>
        <p class="lpFormHeading">
            To help us serve you better, please provide some information before we begin your chat.<br>
                            <span class="req">Required items indicated with *.</span>
                    </p>
 
        
      </td>
    </tr>
 
        <tr valign="middle" dir="ltr">
      <td>
              <label for="q0">
              <span class="lpFormText">What is your name?</span>
              <span class="req">*</span>
                    </label>
              <br />
      
      <input tabindex="3" type="text" name="ude!1204043" id="q0" size="24" value="" maxlength="900" />
    
  
      </td>
    </tr>
 
        <tr valign="middle" dir="ltr">
      <td>
              <label for="q1">
              <span class="lpFormText">Email Address</span>
                    </label>
              <br />
      
      <input tabindex="4" type="text" name="ude!1204044" id="q1" size="24" value="" maxlength="900" />
    
  
      </td>
    </tr>
 
     
  </table>
</form>
 
<script type="text/javascript">
  var lpChatConfig = {
    'lpServer' : 'server.iad.liveperson.net',
    'lpNumber' : '2942367',
    'lpProtocol' : (document.location.toString().indexOf('https:')==0) ? 'https' : 'http',
    'sessionkey' : 'H6374013584643703819-577738876825897721K105363008',
    'baseUrl' : 'http://server.iad.liveperson.net/hc/2942367/',
    'pollRate' : 60000
}
 
function ensureScriptLoad(){
    if(typeof(lpConnLib)=='undefined'){
        setTimeout('ensureScriptLoad()',200);
    }else{
        setInterval('visitorPoll()', lpChatConfig.pollRate);
        visitorPoll();
    }
}
 
function visitorPoll() {
    var rParams = new hcArrayStorage ();
    rParams.add("site",lpChatConfig.lpNumber);
    rParams.add("sessionkey",lpChatConfig.sessionkey);
    rParams.add("cmd","visitorPoll");
    lpConnLib.addToQueue(lpChatConfig.baseUrl, rParams, null, false, -1, true, false, 2);
}
 
function lpAddScript() {
    var s = document.createElement("script");
    s.setAttribute("type", "text/javascript");
    s.setAttribute("charset","iso-8859-1");
    s.setAttribute("src", lpChatConfig.lpProtocol + "://"+ lpChatConfig.lpServer +"/hcp/html/chatConnLib.js");
    document.getElementsByTagName("head").item(0).appendChild(s);
}
 
lpAddScript();
ensureScriptLoad();
</script>
<noscript>
<p>This functionality requires JavaScript. Please enable JavaScript and try again.
To read the LivePerson accessibility policy, please go to the <a href='http://www.liveperson.com/help/accessibility.asp'>Liveperson accessibility policy page</a>.
</p></noscript>
 
</body>
</html>

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Select all Open in new window

by: BillDLPosted on 2009-03-15 at 07:01:13ID: 23891400

Whoops, I forgot to return to this question. Too many things going on at one time. Sorry.

Have you tried enabling "Session Cookies" for the duration of your session with that particular site, and then disabling the setting again?

Close Internet Explorer.
Control Panel > Internet Options > "Privacy" tab > "Advanced" button.
Set as shown in the attached screenshot image of the configuration dialog.
Click OK to close dialog.
Click "Apply" button of Internet Options dialog, then OK to close.

Try that and ell us what happens. This is a common problem with many sites that require login.

Allow-IE-Session-Cookies.jpg
- 54 KB
Set like this, and uncheck the "session cookies" box to disable once finished session with that site.

by: blangPosted on 2009-03-15 at 07:13:58ID: 23891450

Nope, didn't do anything :(

by: johnb6767Posted on 2009-03-15 at 16:38:58ID: 23893810

I would start from scratch... Do you need a particular version of the JRE?

Uninstall all versions, in the order of most recently installed to the oldest.

Start>run>Paste the following....

%appdata%

Rename the Sun folder to Sun-old

Reboot....

Reinstall teh Latest JRE (unless you need more, then install oldest first....)

Then see how it goes.....

You can also just try the folder rename ahove when you hit a site that you cant view. Might have a corrupted cache..... It will rebuild it as needed..... Oh, and browsers need to be exited for the rename to work....

by: blangPosted on 2009-03-16 at 06:02:14ID: 23897166

Do I uninstall all versions of J2SE Runtime and Java (TM)?

by: johnb6767Posted on 2009-03-16 at 08:42:39ID: 23898992

Yes, if you want to rebuild it in it's entirety..... You can reinstall the ones you need later....

by: blangPosted on 2009-03-16 at 12:02:29ID: 23901142

I removed all and installed the latest build. No change.

by: johnb6767Posted on 2009-03-16 at 13:18:39ID: 23901943

Also renamed the Sun folder under %appdata%?

by: blangPosted on 2009-03-16 at 13:33:00ID: 23902098

Yes, I renamed it sun.old I even ran revo uninstaller to remove all of the java.

by: johnb6767Posted on 2009-03-16 at 13:41:12ID: 23902173

Wow.... Swing and a miss....

Maybe the controls in IE, or security is messed up.

Inside IE>Tools>Options>Advanced>hit the reset button......

Thats gonna reset IE to it's default config.....

Or, if you arent opposed to uninstalling teh IE7 update and allowing it to revert to IE6, and test there. Make sure it works, then complete the IE7 reinstall......

by: BillDLPosted on 2009-03-17 at 01:38:50ID: 23905635

Hi blang.

Are you still testing on the same web page as the link ou posted before?

Maybe you can confirm something for me by returning to that link you posted much earlier, just to make sure that the message is being issued from that page. Amongst the HTMLcode of that page (I pasted it into the Code Snippet after you gave the link) there are 2 separate blocks of JavaScript comprising several functions each. After each block there is <noscript> code. The purpose of this is to detect if JavaScript is enabled, and provide you with an explanation. I'm sure that your message is not being issued by Internet Explorer or Windows, but rather from the <noscript> text string.

Could you tell me if this is the whole message you see:

>>> "This functionality requires JavaScript. Please enable JavaScript and try again. To read the LivePerson accessibility policy, please go to the Liveperson accessibility policy page." <<<

The "Liveperson accessibility policy page" will form a hyperlink to:
http://www.liveperson.com/help/accessibility.asp

I find it a very difficult to correct other experts' suggestions, and I do not intend this to be a criticism of johnb6767's Sun Java/JRE suggestions (perhaps there was a deeper troubleshooting motive), but "Java" is not "JavaScript".

JavaScript is a language understood by web browsers and needs no other "interpreter" or "runtime modules" to use it other than the browser's components, which in many cases are shared with Windows.

Java, on the other hand, is a programming language that requires a "runtime" to interpret and make sense of the code. Windows XP first came out with a version of Java licensed by Sun to Microsoft, but Sun fell out with Microsoft just after XP SP1 was released, and forced them to issue an SP1a without Java, hence the need to install the Sun Java Runtime Environment (JRE).

It is for this reason that I am making certain the message you see is definitely from that JavaScript page.

I don't mean to appear patronising in any way whatsoever (after all you've been a member/expert for 11 years), but you definitely aren't seeing that beige bar at the top of the Internet Explorer window advising you that it is blocking something, are you? I am beginning to wonder whether there is a problem with THAT not displaying such that you aren't being made aware of a process being blocked so that you would be able click on it and allow whatever the page wants to do.

I would have to do some digging to see where that bar is loaded from, but you may want to start by re-registering: C:\WINDOWS\system32\ieframe.dll if it is a self-registerable *.dll:

regsvr32 /i ieframe.dll

Given that you have gone through all of the steps suggested here:
http://www.experts-exchange.com/Q_22057078.html
and in this question, you have done all the troubleshooting steps possible from what I see. I tend to agree with johnb6767 in that you really have come to the point of having to uninstall IE7 and reinstall it from scratch again.

Bill

by: BillDLPosted on 2009-03-18 at 01:51:23ID: 23916547

by: blangPosted on 2009-03-18 at 05:55:09ID: 23918086

Bill, I can open all of the above just fine. I am finding that anything to do with a live chat or printing coupons doesn't work. I get the jave message.

by: blangPosted on 2009-03-19 at 06:42:30ID: 23929344

Bill, I tried to register "regsvr32 /i ieframe.dll" and it came back as "failed". I removed ie and reinstalled and there was no change.

by: BillDLPosted on 2009-03-23 at 06:57:58ID: 23957658

This is really disappointing, and very annoying. I have tried to replicate the behaviour by changing all kinds of settings not already tried, and returning to the page you provided the link to, but I just can't get it to issue that message.

Maybe we can "debug" the error situation by enabling full error reporting in IE? Under the Advanced tab of Internet Properties, UNcheck the two instances of "Disable Script Debugging" and Check the option to "display a notification about every script error". That may help to pinpoint exactly where in the script your system is having the problems.

I've been looking again at what files your linked page created, and I see some mention if IFrames. Try changing this setting to see what happens:

Tools > Internet Options > Security > "Internet Zone" > Custom button.
Miscellaneous section > "Launching Programs and Files in an IFRAME".
Set this to "Prompt" if not already set that way, and apply the change.

>>> "anything to do with a live chat or printing coupons doesn't work" <<<

Popup blocking springs immediately to mind, but I'm sure that we've disabled popup blocking to test this, haven't we?

The problem with any of us analysing any pages you may provide links to is that you would know the user names and passwords to enter so that it WOULD be able to try and go to the validation and next steps. Without being able to get to the next steps, I'm stuck with looking for clues in the opening page. Obviously I wouldn't expect you to divulge user names and passwords, but perhaps you have a problematic site that allows creation of a free or guest access that I (we) could check what's happening at each step.

I'm struggling to think of what other positive steps to suggest now. I wonder if any of the other experts have any ideas at this stage.

by: b0lsc0ttPosted on 2009-03-23 at 08:36:56ID: 23958803

I have been monitoring and interested in this. One of your recent comments though has confused me a bit so I would like to comment on it and for you to clarify it.

>> I am finding that anything to do with a live chat or printing coupons doesn't work. I get the jave message. <<

Live chat or something like printing is often done with objects or Java applets, especially Chat. I know before the difference was well explained and you seem to be getting errors from Javascript code but I wonder if the cause is a problem with Java. It could change the focus of this a bit and help, even though you already followed some steps to update and reinstall the Java Runtime Engine on your computer.

What is the exact error message you are getting please? Does it appear on the web page or in a message box? A screenshot of it would be very helpful and can be done pretty easily with no 3rd party software by pressing the Alt + PrtScrn keys when the message is on the screen. Then go to Windows Paint (found in the Accessories folder of the Start Menu) and paste the clipboard contents. Save that file as a jpg and upload it here using the Upload File option.

I still recommend doing what BillDl said but hopefully this will also help.

bol

by: blangPosted on 2009-03-23 at 10:34:12ID: 23960232

I tried what Billdl suggested no luck. Yes, popups are disabled when I try the different websites. Here is an example

www.Grocerygame.com
On the left side, you will see "Free Coupons"
Go down the page and you see "Print free Coupons"
Page 1: when I click on this I get the error that is on the attached file.
Page 2- asks to install printer, I click on it and nothing happens, no yellow bar.

Thanks again for looking at this. Let me know if you need any other examples.

error.JPG
- 63 KB
Error Message

by: orangutangPosted on 2009-03-23 at 10:47:30ID: 23960357

Also, try temporarily uninstalling all antivirus software such as Norton and McAfee.

by: blangPosted on 2009-03-23 at 11:02:27ID: 23960507

I tried disabling it awhile ago and that didn't help. My son has Vista and I am able to access everything on his computer. He also has the same antivirus so I kind of doubt that would be the cause. Do I really need to uninstall it? We are using Mcafee.

by: johnb6767Posted on 2009-03-23 at 21:55:06ID: 23964850

It might very well be a corrupted install.....

by: orangutangPosted on 2009-03-23 at 22:20:53ID: 23964947

Also, try using the Norton Removal Tool (http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039) You seem to have a couple of Norton processes running.

by: BillDLPosted on 2009-03-24 at 02:04:43ID: 23965756

First off, the reason you get the message prompting you to install a printer is because the links are a bit misleading. Following the links leads me here (eventually):

>>>>>>>>>
You're just a minute away from printing the coupons you've selected!

Follow the instructions below to install the latest version of our safe and secure Coupon Printer software.

Why Install the Coupon Printer?

The coupon printer contains security features needed to provide you with coupons you can use in a store. It does not install any third-party software, adware, or spyware, nor does it collect any personal information.

Privacy Policy:
http://www.coupons.com/solutions/main/SubPrivacy.asp

Coupon Printer Installation Instructions:

1.Click on "install coupon printer" button below.
2.Download and Save the installer to your machine and then run the installer to install the print manager.

Once the installation is complete, click on the print coupons button below.

If you have trouble, please click here (http://bricks.coupons.com/help/InstallGuide.asp) to open the troubleshooting guide in a new window. You will also find uninstall instructions there.
<<<<<<<<<<<<<<<<<<<<<<<

The direct download link for the "Coupon Printer" software installer is here:
http://download1.coupons.com/7/19/7125/1450/ftp.coupons.com/Partners/CouponPrinter.exe

It installs an ActiveX Control named "CouponPrinter.ocx" to the C:\Windows folder and registers it so that when you go to print one of Teri's coupons, it is found and used in a similar manner to how Adobe Flash and Adobe Acrobat Reader controls are detected by the website and used by Internet Explorer.

Apparently the "Coupon Printer" is necessary to "print coupons with barcodes directly on your printer so that when you use them in stores, they scan properly at the register."

Personally I don't like having to install anything on my PCs unless absolutely necessary, and I don't understand why they can't just have a PDF file with bar codes in it that is printable.

It might take me a while to check what *.js files the page downloads as Temporary Internet Files and look at them to see what may be causing this.

I'm not sure about that Teri Gault though. Something suspicious about her. I think it's that her beady eyes are too close together and she obviously has very expensive veneers on her teeth, perhps paid for by her site visitors? ;-) I like the two red-heads in that large image slideshow at the right of the home page. Notice also that when you right-click on any image and choose "Save Target As", it would download an *.htm file with "con_" as the prefix to the name. I don't like the sound of the word "Con", especially if the word "artist" appears anywhere else ;-)

Seriously though, there are so many possibilities at this stage that could be causing this issue. I don't know if you noticed the url while hanging your mouse over the links on that site. They are to *.cfm files. As far as I understand these are pages or page templates created by web editing programs like Macromedia ColdFusion.

I will need to start with a clean temp internet files folder and try to track what happens on that site, so I'll need to return at a later time with any observations I might have.

by: blangPosted on 2009-03-24 at 14:56:01ID: 23973865

Nothing happens while it says it it printing. When I click on the direct link I get a message saying that my current security settings does not allow me to download this file.

I download a lot of coupons from various sites and unfortunately, it all has to be done from my son's computer. This is just one of them I go to often.

Norton should be removed by now as I used "Revo Uninstaller" to remove what was left. At some point I did remove McAfee and reinstalled it but that was a few weeks ago.

by: BillDLPosted on 2009-03-25 at 02:55:04ID: 23977433

It sounds like your security restrictions are way too tight. On a computer for home use, you should be shown the Internet Explorer security waning dialog that allows you to "Save" the file (as the installer package to double-click on) or "Open" (run it from source - never recommended).

What happens when you RIGHT-Click on either link below and choose "Save TARGET As"?

http://download1.coupons.com/7/19/7125/1450/ftp.coupons.com/Partners/CouponPrinter.exe

http://download1.coupons.com/7/19/7125/1652/ftp.coupons.com/couponinstaller/couponprinter.exe

By opening Tools > Internet Options > Security tab and clicking "Return all zones to default level" you should reinstate the standard settings that would always prompt you to Save or Open. Given that you have already done this (haven't you?), then I can only assume that this is a "Permissons" issue in that the profile you are logged in under does not have permission to download and save executable program files.

Go to Control Panel > User Accounts > click "Change an account".
What does it say underneath the image for your login name?

by: blangPosted on 2009-03-25 at 07:03:10ID: 23979505

Well, BillDL, it looks like you have found the culprit. I am listed as an administrator but can not do what I should be allowed to do. However, when I go into my husband's account who is also an administrator, he is able to print all of the coupons and go into the chat sessions that I am unable to do. So, what setting would he have that I don't have?

I still can't print that Coupon page 2 because that yellow bar doesn't popup. But, I can print it from Safari under my husband's login.

by: BillDLPosted on 2009-03-25 at 14:14:35ID: 23984805

Try this while logged into Windows under your own user profile, just to test the results.

Open the Start Menu, choose Run, paste the following command into it (replacing "husband" with the name of your husband's user profile), and press Enter:

runas /user:husband "C:\Program Files\Internet Explorer\iexplore.exe"

If he has a Windows login password set, then it will prompt you for it in a DOS window and then load Internet Explorer after a short delay.

This action is the equivalent of Right-Clicking on iexplore.exe and choosing "Run as..." It will load his profile settings for Internet Explorer while you are logged into Windows as yourself. I am ot suggesting that you keep launching Internet Explorer this way. It is just a step in the process of elimination.

Tell us whether you are able to perform the tasks that aren't working for you currently.

If you want to try and see what differences exist in the registry between your Internet Explorer settings and your husband's, you could do as follows:

1. Copy the text from the Code Snippet below and paste into Notepad.
2. Do a File > Save As. Navigate to the root of the C: Drive and type the file name "IE_Settings.cmd" (that's inclusive of the surrounding " " ) into the "File Name" field of the Save As dialog.
3. You now open My Computer or Windows Explorer and double-click on the new file C:\IE_Settings.cmd. This will create the file named "IE_Settings_<YourName>.txt in the root of the C:\ Drive, where the <YourName> part of the file name will be your actual Windows user name.
4. Log out and have your husband log in and run the *.cmd file to create a *.txt file "IE_Settings_<HisName>.txt" in the root of the C:\ Drive (same principle with the < > part of the file name.
5. Download the following free program and install it:

http://www.prestosoft.com/edp_examdiff.asp

Installer:
http://www.prestosoft.com/download/ed18_setup.exe
http://www.prestosoft.com/download/ed18_setup.zip

Run the program and a small dialog will allow you to choose both files to compare. Choose the *.txt files that were generated by the batch file at steps 3 and 4 above.

This will show the files side-by side with differences highlighted. There are options to control what is significant and what isn't, eg. white space.

If you can see what appear to be differences in values, eg. a Y or 1 in your husband's file and a N or zero in yours, then you may have found a relevant restriction and you can ask more about it here.

Batch file below to copy and paste. I suggest that you use Maximize Notepad, open the Format menu and uncheck word-wrap, inspect for broken lines, correct if required, and enable word wrap again before saving the file. The Code Snippet can screw up formatting.

@echo off
 
start /wait regedit /e %TEMP%\tmpIE01.txt "HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer"
 
start /wait regedit /e %TEMP%\tmpIE02.txt "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer"
 
copy /b %TEMP%\tmpIE01.txt + /b %TEMP%\tmpIE02.txt /b c:\IE_Settings_%USERNAME%.txt
 
del %TEMP%\tmpIE0*.txt > nul
exit

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Select all Open in new window

by: blangPosted on 2009-03-25 at 17:39:13ID: 23986299

I put in the first command and it asked me for the password, but it never opened ie.

I then created a batch file as requested for me but when I did it for my husband, it didn't create one for him.

by: BillDLPosted on 2009-03-28 at 22:15:37ID: 24011507

Would it be possible to upload the text file that the batch file created for you?
It will be in the root of the C: Drive and named "IE_Settings_<USERNAME>.txt", where the <USERNAME> part of the file name will be your login name. If you wish, you can rename it to remove this for privacy, then do so.

It is fair to warn you that the exported registry data in the file will or may show some or all of the following, which you may not be keen for others to see:
- Possibly your user profile name depending on the next item
- The last download location (and possibly file name) for Internet Explorer and Outlook Express/Outlook
- The last few files that you searched for on your computer
- The last few web addresses you typed into the address bar
- The last few search strings you typed into the address bar
- Your Home Page

It will not show any passwords or anything of a private nature, depending on what type of content you may have searched for ;-)

It's up to you in the end. I can try and compare the important settings that relate to restrictions with my own registry, but the best comparison would have been with your husband's registry exports. I don't know why the batch file didn't create the text file in your husband's profile.

by: johnb6767Posted on 2009-03-28 at 22:24:52ID: 24011533

Hate to hijack this thread, but Bill, just wanted to commend you on something....

You have some of the most comprehensive, and well described postings around here on EE.... Always very thorough, and easy to follow.....

Carry on yall.....

:^)

by: BillDLPosted on 2009-03-29 at 00:04:36ID: 24011689

Thank you for that compliment John. I usually annoy people with my verbosity, and probably even more so now with experts using the E-E Mobile site on small screens.

I spend so long typing that I don't accrue many points, but that's not my main reason for being here. Once I was able to surpass blue_zee on two occasions quite a while back in the Windows 98 topic area, I had fulfilled what I had striven to do for a while and then decided to pick and choose questions that I knew straight off or found interesting enough to research.

It's helping others that keeps me typing, and that's a great thing to be able to do as and when I have the means to do so.

I'm accutely aware that I have many weaknesses with areas that others directly involved in IT as a profession know right off the top of their heads, like yourself, so I don't even attempt those questions. It's great to be able to stand shoulder to shoulder with such IT gurus and (sometimes) play on the same level.

So thank you, that's made my day :-)

by: blangPosted on 2009-04-02 at 06:37:02ID: 24049617

Sorry, it took me so long to get back to you but things have been hectic around here. In any event, I tried again to run the bat file but it will not create another ie file under my husband's name. I am not too keen about attaching a file to the public but I would send it to you personally to look at, if there is a way.

I agree, Billdl, you have been very helpful and your explanations are very clear.

Let me know.

by: BillDLPosted on 2009-04-02 at 07:03:07ID: 24049916

There is a way, and that is to email it to me as an attachment at the email address shown down at the end of my profile page (http://www.experts-exchange.com/M_897440.html).

The problem is whether administrators and others who have contributed to this question (b0lsc0tt, orangutang, and johnb6767) object to this taking place off the Experts-Exchange site. I would, of course, report back with a Differences Report between my settings and yours, to allow others the opportunity of casting their eye over them for likely issues.

Any objections anyone?
No, that's good ;-)

by: blangPosted on 2009-04-02 at 15:58:00ID: 24055436

Thanks, I've emailed the file to Billdl

by: BillDLPosted on 2009-04-03 at 00:39:11ID: 24057475

Hi blang

I haven't looked at the *.reg file yet. I'm just home from work. I was waiting for b0lsc0tt to put on his admin hat and give a yes or no. I'm honest that way :-) What I will probably do is a search and replace to:
1. Set a new key so that other experts can just temporarily load it into Regedit to inspect values
2. Anonymise the User Profile values, if there are any.
I'll then attach the de-personalised *.reg file.

I have a feeling that b0lsc0tt is right in saying that the file probably won't hold the solution, but it's worth checking anyway, and perhaps other experts may see something I missed.

by: BillDLPosted on 2009-04-04 at 19:02:07ID: 24069863

OK, well here are the only registry values I found that MAY be contributing to the issues:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

1. "Disable Script Debugger"="no"
2. "DisableScriptDebuggerIE"="no"
3. "NoWebJITSetup"=dword:00000000
4. "NoJITSetup"=dword:00000000
5. "Error Dlg Displayed On Every Error"="no"
6. "Enable Browser Extensions"="no"

My suggestions:

1. and 2. - Change both to "yes". These were probably left like this from the earlier suggestions to show errors to try and diagnose the problems.
3. and 4. - Change both to dword:00000001 the equivalent of Yes, No JIT Setup.
5. This setting is OK as it is.
6. Change to "yes"

To apply these changes, check or uncheck the boxes as indicated below in Control Panel > Internet Options dialog > Advanced tab.

1. Disable Script Debugging (Internet Explorer) - Checked
2. Disable Script Debugging (Other) - Checked
3. Enable Install On Demand (Internet Explorer) - UNchecked
4. Enable Install On Demand (Other) - UNchecked
5. Display a notification about every script error - UNchecked
6. Enable third party browser extensions * - Checked (requires restart of IE)

Remember to click the "Apply" button.

If you don't see the check-boxes for items 3 and 4, then you can open Regedit to the "Main" key stated above, double-click on each of the "JIT" values, change from 0 to 1, and click OK.

http://www.liutilities.com/products/registrybooster/tweaklibrary/tweaks/10291/

I have attached your *.reg file as a *.txt file stripped of any potentially personal values for other experts to inspect if they wish, but there's nothing in there I can see (other than maybe items 1, 2, 5, and 6 above) that could be contributing to the issues.

Let's see what happens with those settings changed. If nothing changes, then we can concentrate on the settings under the Internet Options > Security tab.

blang-HKCU-SW-MS-IE-reg.txt
- 575 KB
Exported and de-personalised "Current_User" *.reg file from blang's profile

by: BillDLPosted on 2009-04-04 at 19:08:06ID: 24069886

I should have mentioned that I did a search and replace on the file. All instances of "Microsoft" in the key:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer]

have been replaced with "__TEST__" ie.

[HKEY_CURRENT_USER\Software\__TEST__\Internet Explorer]

just in case anyone accidentally merged the file with their own registry ;-)

by: blangPosted on 2009-04-05 at 06:16:18ID: 24071390

I did all the changes through the registry and checked them with the ie settings. Restarted IE. Sorry, no difference. :(

by: BillDLPosted on 2009-04-05 at 09:28:18ID: 24071948

This page tests whether you have your browser properly configured to download, authenticate, install, and display ActiveX controls, and manipulate them with JavaScript.

http://www.pcpitstop.com/testax.asp

In my case, with XP SP3 and IE7, it shows the yellow security information bar at the top of the browser page prompting me to install the "PCPitstop Utility".

This is the way I prefer it, and allows me to pick and choose which I want to "trust". Without that, you are most certainly exposed to Malware.

I would be curious to see what happens on your system while you are logged in.

In your case with the Coupon sites, it sounds like you are going to have to "trust" each of those sites and therefore relax the security restrictions ONLY for those trusted sites, but you want to get to the stage where it prompts you with the yellow Internet Explorer "Information Bar" to accept or deny ActiveX Scripting.

From the notes on the above linked page you may be able to figure out from your results whether the same settings are causing the issues with your Coupon sites, and resolve the issue.

If not, then I think you really need to look at the settings that would show in the tick box list under:
Internet Options > Security tab > "Internet" Zone > "Custom Level" button.

What is puzzling is that you have previously reset the Internet Zone to "Default Level" and it isn't working for you, and yet when your Husband is logged in (and presumably he hasn't had to tweak any of these security settings) it works normally.

Your normal Internet Options that are under the "Advanced" tab are stored in the root of the registry key:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
We have already covered these settings and none seem to be restrictive.

The master key that holds the settings for the "Zones" is:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones]

There are sub-keys under that which hold the settings for each Zone:
0 = My Computer
1 = Local INTRAnet
2 = Trusted Sites
3 = INTERnet
4 = Restricted Sites

Unfortunately each of the radio buttons in your Internet Options > Security Tab > Internet Zone > Custom Level is given a specific DWord Value:
eg. "1400"
and there is a Data Value that sets which radio button/check-box is currently enabled:
eg. 0x00000003

The actual Data Values are easy enough:
0 or 0x00000000 = Enabled (Binary Value equivalent 00 00 01 00)
1 or 0x00000001 = Prompt (Binary Value equivalent 00 00 02 00)
2 or 0x00000003 = Disabled (Binary Value equivalent 00 00 03 00)
65536 or 0x00010000 = Administrator Approved.
131072 = ???? (shows as 0x00020000)

However, unless you know for certain what each numbered setting relates to, or have an exceptional memory, it's pretty much impossible to open Regedit, locate the setting (by number) that you want to change, and modify it.

I believe that your best guide as a starting point to figuring out where the problem is would be to compare the security restrictions (when opened under Internet Options under your Husband's login) with yours. After all, everything works as intended when he is logged in, right?

Best way to take a note of or compare the settings?

1. Screenshots of the list of settings. It would take about 12 screenshots to capture all the check boxes. You would then be Alt-Tabbing between the image editing program to show the screenshot images and the settings, and the dialog will probably keep disappearing.

2. Long-hand typing, Alt-Tabbing between Notepad and the dialog, but it's probable that the dialog will keep disappearing.

3. Export the relevant keys to a file from REGEDIT while your husband is logged in, then log in yourself and do likewise to a different file name, then do a side-by-side comparison to identify the different setting values. Delete all lines that match, leaving only the ones that are different. Save the *.reg file and Merge to the registry so that these settings are applied to your profile. It is possible that by just merging your Husband's *.reg file to the registry while you are logged in may resolve the issue, but I think it better to just whittle the file down to ONLY the differences.

What would I do? Option No. 3.

1. Log in as your Husband
2. Start menu > Run > type REGEDIT > OK
3. Navigate to the following key and click on it:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3]
4. Regedit > "File" menu > Export. Selected branch only and save as "Registration Files (*.reg) to the root of the C:\ Drive by a suitable name like "Husband_Internet_Zone.reg".
5. Log out and then back in as you.
6. Repeat steps 2, 3, and 4, but name the file "My_Internet_Zone.reg".
7. Use the program "ExamDiff" that I provided the link to in the comment ID:23984805 to load and compare "Husband_Internet_Zone.reg" and "My_Internet_Zone.reg".

Any differences should be apparent, and you can take note of just the numbers at the left and the value showing in your Husband's *.reg file.

8. Close ExamDiff, Right-Click on "My_Internet_Zone.reg", and choose "Edit" to open in Notepad.
9. Edit according to your notes and in accordance with the numeric order of the relevant DWord values:

0x00000000 = Enabled (1)
0x00000001 = Prompt (2)
0x00000003 = Disabled (3)

10. Save the *.reg file, Right-Click on it, and choose "Merge". Accept the prompts.

I would reboot the PC at this point so that settings are applied to your profile and then test the same sites.

Tip:
DON'T use the Internet Explorer "Tools" menu to open Internet Options.
Leave Internet Explorer closed when making changes, and use Control Panel > Internet Options.
Some settings won't apply with IE open, or at least need it to be shut down and restarted.

If you choose not to use the *.reg file Merge option, then at the very least print off the attached test file and use that as your tick sheet when taking note of your Husband's settings.

I'll attach it later. Just noticed the time. Need to go to the supermarket.

by: BillDLPosted on 2009-04-05 at 11:47:50ID: 24072498

Here, this will save you from doing screenshots or typing. I had to create a new one because my existing one was old and didn't have IE7-specific or .NET settings.

IE-Custom-Security-Settings-Chec.pdf
- 6 KB
Tick list to compare settings between computers or login profiles
IE-Custom-Security-Settings-Chec.doc
- 33 KB
Same as above in Word 97 to 2003 format

by: blangPosted on 2009-04-05 at 15:57:53ID: 24073345

I've been working on this and found some strange things in the registry. For example: {A8A88C49-5EB2-4990-A1A2-0876022C854F} had a whole bunch of letters/numbers that was at least a page long. My husband had nothing like that. I ran a thorough spyware scan and it said I had a trogan. But the strange numbers/letters didn't disappear. FYI, I routinely run all the spyware, virus scan and maintenance on our computer. I will go ahead and compare all the settings and let you know.

Thanks for the spreadsheet.

by: BillDLPosted on 2009-04-06 at 01:12:02ID: 24075148

You probably found the {A8A88C49-5EB2-4990-A1A2-0876022C854F} value under Zones 3 and 4. I DON'T suggest that you modify it in any way. It's presence is to allow advanced users to apply cookie handling settings globally to all Zones:

http://support.microsoft.com/kb/182569
http://www.wilderssecurity.com/showthread.php?t=153325
http://www.wilderssecurity.com/showthread.php?p=654123

This COULD, however, be related. If you recall way back in comment ID:23891400 I attached a screenshot of the "Advanced Privacy Settings" in relation to "Session Cookies". Well, that was one setting that immediately sprang to mind because I've seen it often enough to know that some sites will not allow you to proceed without allowing session cookies. I know the JavaScript message seems to negate other issues other than JavaScript, but in many cases it is a JavaScript code that "drops" the cookie or determines your browser's settings in relation to cookie handling.

It would be interesting to know the name of the Trojan that was found. Does your AntiVirus program allow you to view the log file, or is/are the infected file(s) in the program's "Quarantine"?

In the meantime, try and match your settings with your husbands and let us know if it changes anything. We can take it from there if not.

by: blangPosted on 2009-04-09 at 05:54:20ID: 24106725

Trojan.Vundo. It appears that I have had this virus a few times. I ran the malware twice and now it is supposedly gone.

I compared my husband's settings and mine and they were basically the same, just a few changes.

I also tried something else. I added the coupon site to my safe senders list. I then was able to get into it but still couldn't print. Can't seem to figure out what the site is to actually print. I tried to find it in the blocked sites and it was a huge list. I still couldn't track it down. So some how these sites are being blocked by my settings but I don't know how to find them all. Is there any way to copy my husband's sites into mine?

by: BillDLPosted on 2009-04-09 at 09:03:22ID: 24108573

The Trojan.Vundo could potentially have infected a legitimate Windows System File that the anti-virus application then "cleaned" and left it not fully functional, or deleted it. If that file happens to relate to any of the functions called when Internet Explorer enters a web page containing a script, then this could be the cause.

Unfortunately that virus is one that I'm sure will come in a lot of variants:
http://us.mcafee.com/virusInfo/vil/alphar_app.asp?char=Vundo
It doesn't use fixed names for files it creates, and (as noted in the pages below) may come along with or as part of other viruses:

http://en.wikipedia.org/wiki/Vundo
http://www.symantec.com/security_response/writeup.jsp?docid=2004-112111-3912-99&tabid=1
http://www.symantec.com/security_response/writeup.jsp?docid=2004-112210-3747-99

From what I can see of it, the Vundo virus would probably not infect a Windows System File that could be subsequently removed or disinfected by anti-virus programs, but anything is possible. Running "System Restore" is always an unwise move after you have eradicated any virus infection, because that could just reinfect your system, so technical instructions will always tell you to disable "System Restore" and then later re-enable it with no restore points left.

I need a little time to think about the next suggested plan of attack, but in the meantime it may be a good idea to at least run the general Vundo removal tool from Symantec after starting up in Safe Mode:

http://www.symantec.com/security_response/writeup.jsp?docid=2004-112210-3747-99

http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixVundo.exe

It isn't a universal utility for all variants, but may give a clue if you are still infected.

by: BillDLPosted on 2009-04-09 at 09:56:38ID: 24109146

Yes, I'm sure there is a way to copy your husband's "sites" into your list, but the only way that I can see this would fix anything is if you wiped out your current list and just replaced it entirely with his.

One thing that I need to make sure about is exactly what lists you are referring to when you said:
"I added the coupon site to my safe senders list".
"I tried to find it in the blocked sites and it was a huge list."

Could you please describe what options you clicked to add the site to the list, and which options you clicked to view the "blocked sites".

by: BillDLPosted on 2009-04-09 at 10:01:45ID: 24109197

I have attached a batch file. Save and rename it, changing the .TXT extension to .CMD then double-click on it. This will create 2 files in the same folder that you have the batch file in:
Popup_Blocker_List.txt
Privacy_Settings.txt

Could you please attach those files so we can see the contents of the relevant registry keys.

Get-Privacy-Settings.txt
- 300 bytes
Rename, changing .txt extension to .cmd and run as per notes above.

by: blangPosted on 2009-04-09 at 10:13:55ID: 24109318

Tools, Options, Security, Restricted Sites, Sites

Privacy-Settings.txt
- 58 KB
Privacy
Popup-Blocker-List.txt
- 1 KB
Popup

by: BillDLPosted on 2009-04-10 at 01:36:34ID: 24114050

Something strange with your "Popup_Blocker_List.txt" file.

In my registry (XP Pro SP3 and IE7) the String Value:
"PopupMgr"="yes"
does not exist in the registry key:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow]
Going back up one key to:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows]
I have the DWord value:
"PopupMgr"=dword:00000001

Essentially they mean the same thing, ie. 1 = yes, but I don't think that your "PopupMgr"="yes" belongs in the \Allow] key. Perhaps it should be there in YOUR Windows and IE version, and whether it will make the slightest difference to functionality is something I don't know. In an effort to try and standardise everything can I suggest that you:

Log into your husband's profile, open Regedit, and navigate to the above two registry keys.

IF the value "PopupMgr"="yes" DOES exist in the registry key:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow]
under your husband's profile, then that's fine.

IF IT DOESN'T, then I have attached a *.reg file (renamed as *.txt).
Log back out of your husband's profile and back into yours, then save "PopupMgr-Value.txt" and rename to a *.reg file.
Close Internet Explorer, Right-Click and "Merge" the file, accepting the prompts. It will create the DWord value if it doesn't already exist, and delete the String Value from the sub-key (in your profile settings).

Now let's try and copy over your husband's other IE privacy-related registry settings to your profile.

What I suggest is that you :

1. Rename the files that were created by "Get-Privacy-Settings.cmd" while logged in under your profile (these are the files that you just uploaded for me to see), eg. rename them to "blang_Popup_Blocker_List.txt" and "blang_Privacy_Settings.txt".

2. Log in under your husband's profile and make sure that the "Get-Privacy-Settings.cmd" batch file is not in one of his own profile folders, eg. his "My Documents" or his "Desktop". I suggest moving it to the root of the C:\ Drive if it isn't already there.

3. Run the batch file, then rename the generated *.txt files so that you know they were from his part of the registry, eg. "His_Popup_Blocker_List.txt" and "His_Privacy_Settings.txt". Use "his" name if that's too impersonal ;-)

4. Rename both the files, changing the .TXT extensions to .REG.

5. Because the Popup Blocker List is an "allowed" list, there is no harm in Right-Clicking the new "His_Popup_Blocker_List.reg" file and "Merging" it to your registry. It will simply add those sites that your husband has chosen for Popup Blocker to allow to your chosen ones.

6. The new "His_Privacy_Settings.reg" file is not a list of blocked sites as would be applied from the "Restricted Sites" Zone. It is only a list of sites for which you have chosen to override the default cookie handling setting under the Internet Options > Privacy tab. In other words, for those sites that you chose to "Block or "Allow", this list takes precedence (for those named sites) over whatever level the slider is set to under that tab.

A value of dword:00000005 blocks the named site
A value of dword:00000001 allows the named site.
In the "Privacy-Settings.txt" file that you uploaded, the values are all 00000005, so they are all blocked sites.

Now, if you were just to Merge your husband's "HIS_Privacy_Settings.reg" file to your registry, it would only:
1. Modify the Allow or Block value IF that specified site had been blocked or allowed by him
2. Create a new entry in your registry if he has specifically blocked or allowed a site that you haven't ever blocked or allowed.

Obviously if you are currently blocking cookie handling for a site that is needed for your coupon sites to function, but your husband has never implicitly allowed that same site, your "blocked" setting will remain in your registry even after merging his *.reg file, and will dictate what happens.

So I think what you need to do is completely remove all sites from that list in your settings, then write only those from your husband's profile into your registry for the purposes of testing. If nothing changes, then you can then either delete all of his settings and write your own back in, OR blend your own back in amongst his.

The attached "Void_Blocked-Allowed_Cookies.txt" is a *.reg file just renamed with the *.txt extension. When Right-Clicked and Merged to the registry, it will delete the \History] sub-key from:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\P3P\History]
and therefore all the sub-keys holding the list of sites blocked for cookie handling.
It will then re-create the \History] sub-key ready for you to write your husband's settings into it.

If you Merge this "Void_Blocked-Allowed_Cookies.reg" file, and then Merge "His_Privacy_Settings.reg", you will only have the list of websites that your husband has blocked or allowed for cookie handling.

It may actually be just as easy manually removing the listed items within the Internet Options dialog. You have your backup *.reg file containing your settings, so that can be merged back any time you wish. If you prefer that method, just ignore the "Void_Blocked-Allowed_Cookies.reg" file.

NEXT ...

You are suspecting that you may be blocking (ie. added to "Restricted" sites) a website that is needed to allow your coupon and other sites to work, but you don't want to unblock all the other sites that you found to be a nuisance in the past and blocked, aren't you?

Well, we haven't yet extracted those settings from your registry or from your husband's. The list is stored in the registry key:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]

Each domain set to use the "Restricted Sites" settings or the "Trusted Sites" settings are stored as a sub-keys named after that domain, eg.

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\experts-exchange.com]

A further sub-key named WWW is usually present which establishes the web protocol that is being restricted or trusted. I assume that there can be other sub-keys named eg. FTP. Of course, some sites don't have the http://www part in the domain name eg. "http://download.domain.com", in which case the "www" sub-key would not be there.

The sites listed in the "Trusted Sites" Zone will have a value of
"http"=dword:00000002 - Normal http://www domain name
"https"=dword:00000002 - Secure site
"*"=dword:00000002 - domain name without the "www" part, or all protocols

A value of dword:00000004 means that the named site is set to the "Restricted" Zone.

I have uploaded a batch file (as usual a *.cmd file renamed as a *txt file for upload purposes) named "Get_Trusted-Restricted_Settings.txt".

Rename this as a *.cmd file, and then run it in the root of the C: Drive under your login and then under your husband's. It will create the file named "UserName_Trusted_Restricted.txt" in the same folder as the batch file, where "UserName" will be yours and your husbands' login names, eg. "blang_Trusted_Restricted.txt".

Now I don't know how many "Trusted" and "Restricted" sites you have in the list under your profile, but the same thing applies here as does with the cookie handling, ie. If YOU have a site Restricted, but your Husband has not specified that same site either as "Trusted" or "Restricted", then Merging HIS *.reg file to your registry will leave all the sites you have set as Restricted. If one of them is the problem, then it doesn't provide you with a valid test.

I have uploaded another *.reg file as a *.txt file named "Void_Trusted_Restricted.txt.
When renamed to a *.reg file and "Merged", it will delete the "\Domains]" sub-key from the registry key:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
and therefore deletes all sub-keys that make up your list of "Trusted" and "Restricted" sites.
It then recreates the "Domains" sub-key empty, and ready for you to Merge your husband's "UserName_Trusted_Restricted.txt" (obviously you rename this first to a *.reg file) into your registry.

**** IMPORTANT ****
BEFORE Merging the "Void_Trusted_Restricted.reg" file, please first open Regedit and navigate to the key:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]

If, when you are clicked on the "Domains" key in the left pane, there are any other values in the RIGHT pane other than:
[Default] REG_SZ Blank space Here
then DO NOT Merge the *.reg file. Doing so would delete those Values, and they may be needed.

If this is the case, then manually deleting the sub-keys of the "Domain" key (that are named after each domain) within regedit would be the safe option.

You may prefer just to manually delete the domains listed under the Restricted and Trusted sites in the Internet Options dialog rather than taking the risk, in which case just ignore the "Void_Trusted_Restricted.reg" file.

If you would prefer that I (we) first take a look at your husband's and your own "UserName_Trusted_Restricted.txt" files, then just upload them first before doing anything.

This is all getting very complicated, isn't it? Sorry, but this is really just a last-ditch effort to try and see if the settings are the issue. I have tried to take it a safe step at a time because this involves the registry. I don't know how else to try and provide the instructions.

NOTE:
You would be best printing this out as your reference, because you don't really want to have Internet Explorer open when merging *.reg files.

Void-Blocked-Allowed-Cookies.txt
- 464 bytes
*.reg file. Wipes out and recreates the "History" sub-key from registry key holding list of sites blocked or allowed in respect of cookie handling.
PopupMgr-Value.txt
- 464 bytes
*.reg file. Removes StringValue "PopupMgr"="yes" from \New Windows\Allow] key and creates DWord value in \New Windows] key.
Get-Trusted-Restricted-Settings.txt
- 180 bytes
Batch file that exports *.reg file containing list of "trusted" and "restricted" sites.
Void-Trusted-Restricted.txt
- 480 bytes
*.reg file *** READ NOTES ABOVE BEFORE MERGING ***

by: blangPosted on 2009-04-11 at 19:17:27ID: 24124376

Well, we've made some progress. :) I can now print coupons from the one website but I can't install the SmartSource Coupon Printe for the other coupon website. The yellow bar doesn't pop up for me to allow it to be installed. I will also look at some of the other websites I couldn't print from.

I want to see if I can get into my chat session at my bank but I can't do that until Monday. That was an important one.

I did not run "void_trusted_restricted" for my husband.. Do I need to do that?

Thanks again for all your help. Your steps were pretty complicated but I read it a couple of time and then it was much clearer.

by: BillDLPosted on 2009-04-12 at 00:13:37ID: 24124789

Hi blang

Well at least that is some progress. Yes, the steps sounded pretty complicated, but taken one at a time I had hoped that they would follow in a logical way. I'm glad you had the time to read through and then execuet the instructions.

*** DO NOT *** run the "void-trusted-restricted.cmd" batch file on your husband's computer. It's not that it will damage it or the registry in any way, but it will wipe out the list of websites or domains that he may have chosen to add as "trusted" or "restricted" sites. That list is what you will have placed into your registry if you followed the latter steps in my last comment and merged the "<UserName>_Trusted_Restricted.reg" file from your husband's login profile into your profile's registry settings.

OK, the SmartSource® brand, including the Coupon Printer, is owned by a company called News America Marketing:
http://www.newsamerica.com/
which is a subsidiary of News Corporation:
http://www.newscorp.com/

News America Marketing is apparently:
"the largest distributor of consumer packaged goods promotions in the U.S. We insert coupons in over 1,160 weekend newspapers, place bright red coupon machines, cart, shelf, and floor ads in 33,000 stores, and provide printable coupons across more than 100 leading websites on the internet."

Frequently Asked Questions about version 5 of the Coupon Printer here:
http://coupons.smartsource.com/mnmedia/BottomNavs/V5_FAQ_index.htm

Troubleshooting here:
http://coupons.smartsource.com/mnmedia/BottomNavs/Troubleshooting.html

"The yellow bar doesn't pop up for me to allow it to be installed" problem is covered in the above page, but unfortnately doesn't really provide enough information. It's not easy to find a direct link to install the Coupon Printer ActiveX Control away from the site.

Going back to http://coupons.smartsource.com this redirects to:
http://coupons.smartsource.com//index.aspx?Link=5S2ZUA6PWPEPO

I see a link near the top "Our Coupon Printer must be activated", which redirects to the FAQ pages of http://server.iad.liveperson.net

I am currently making you up a *.pdf document with loads of screenshots and instructions to try and work around your issue after successfully installing the "Coupon Printer", even though I live in the UK and it's not good to me.

Be back soon.

by: BillDLPosted on 2009-04-12 at 07:44:54ID: 24125830

Hi blang

I made up some notes in the form of a self-contained "web" with a bunch of screenshots, notes, and some links to online pages of reference.

Save the file "Coupon-Printer-Notes.zip" to somewhere like your "My Documents" then unzip it to its own folder (ie. Coupon-Printer-Notes) with WinZip, 7-Zip, or other unzipping software.

Right-Click and rename the following two files in the unzipped folder, changing their extensions from *.TXT to *.HTM.
(This site doesn't like *.htm files, even inside a *.zip file).
Double-click "SmartSource_Coupon_Printer_Instructions.htm" to open the "web".

I hope it helps. I've tried to lead you through some troubleshooting steps, including "Java" issues.

This was mentioned way back by johnb6767. Although it didn't quite seem fully in context with the "JavaSCRIPT" errors at the time, I have discovered from SmartSource's FAQ pages that when you select and print more than one coupon at a time, it apparently needs Java Runtimes..

Coupon-Printer-Notes.zip
- 2.9 MB
Instructions in self-contained Web format. Unzip and rename files as instructed above.

by: blangPosted on 2009-04-22 at 15:11:03ID: 24210216

Sorry it took me so long to get back to you but I have been sick for a couple of weeks and didn't have the energy to work on the computer.

In any event, I went through all the steps on your notes and I still can't get the yellow bar to pop up. It does work as I have seen it many times in other website but not on this one. FYI, I did check to see if it was installed and I couldn't find the file installed in my login. Just for the heck of it, I will check in my husband's login and see if it is there.

by: blangPosted on 2009-05-04 at 08:24:30ID: 31577583

Although I can't print from this particular website, I am able to print the smartsouce coupons through another website...very strange But more important, I am now able to access online chat through my bank. Thanks for all your help.

by: BillDLPosted on 2009-05-05 at 13:29:13ID: 24308831

Thank you blang.

Did installing Sun Java Runtime Environment fix things for you?

by: blangPosted on 2009-05-05 at 13:34:42ID: 24308873

I had done this awhile back and it never helped. I might try it again at some point when I have the time.

by: BillDLPosted on 2009-05-05 at 13:47:59ID: 24308999

Yes, I saw that you had been unwell for a couple of weeks, so this would have been very low priority in context with everything else.

I hadn't commented meantime for two reasons:

I was waiting to see the results of the last statement you made, which I assumed to be in reference to the Java Runtime Environment:
"I did check to see if it was installed and I couldn't find the file installed in my login. Just for the heck of it, I will check in my husband's login and see if it is there."

I was also off work on holiday for just over a week during which I busied myself with a lot of other things besides Experts-Exchange including finishing off a long overdue computer project and migrating a lot of data between several PCs.

To be honest, I had really run out of any other potentially helpful ideas.

Regards
Bill

by: blangPosted on 2009-05-05 at 14:08:17ID: 24309192

Although my problem wasn't 100% solved, I have gotten some valuable information from you. That makes this frustrating problem all worth while. Thanks again for all the time you have spent trying to get this resolved. You did a lot more than most people would do.

20120131-EE-VQP-002

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