Question

Program Error in installed application

Asked by: EYoung

Basics:  VB6 sp5, CR9.0, Windows XP and 2000

I have created on my Windows 2000 development computer a VB6 application (Contract_Tracking.exe) that has some Crystal Reports 9.0 reports in it.  The application has been deployed over the past two years using the PDW and it has been running fine on everyone's computer including the reporting until now.  

Recently my development computer was upgraded to XP with the latest service packs.  Also recently our firm purchased some new computers running W/2000 for some new users.  Because the new users needed the application, I re-ran the PDW and successfully installed it onto the new user's computers.  

When I run the application on the user's computers, it runs correctly except when it comes to reporting.  (The application and the reporting run correctly on my development computer.)  When I run any report however on the user's computer, I get the following error message:  

"Program Error.  Contract_Tracking.exe has generated errors and will be closed by Windows.  You will need to restart the program.  An error log is being created.  OK"

I looked at the Dr. Watson's error log and it just showed me a core dump - nothing useful.  The above error message does not say much as to what the cause is.

Would appreciate any ideas on how to resolve this error.  I suspect I have not installed a needed CR dll or I have installed an older version.  I am running CR version 9.2.3.850 which includes sp 2 on my development computer.   Maybe the upgrade of my development computer from W/2000 to W/XP is causing the error.

Thanks for the help.

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Asked On
2003-12-18 at 11:15:34ID20829765
Topic

Visual Basic Programming

Participating Experts
2
Points
0
Comments
4

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Answers

 

by: eclipse707Posted on 2003-12-18 at 11:26:01ID: 9966597

I think your best bet would be to ask Crystal Decisions,  their support is very good.  Just write them an email describing your issue:

http://support.crystaldecisions.com/support/answers.asp?ref=default.asp_selectlist

 

by: EYoungPosted on 2003-12-18 at 11:31:34ID: 9966630

I will if no one else can help me with the error.  CR just takes so long to respond and the process of filling out their logs is tedious and time-consuming.  I have done that several times and never got a satisfactory or timely answer.

 

by: EYoungPosted on 2003-12-19 at 16:08:24ID: 9975988

I solved the problem by installing VB 6 sp5 and CR 9.2 onto a Windows 2000 computer then recreated the distribution file on that W/2000 computer.  Once done, I ran the distribution file on the new computers and the application and reports worked just fine.

I think the problem has to do with incompatible and/or missing .dlls when developing on W/XP but deploying on W/2000 computers.  By using the above approach, I solved the problem and a lot of time.

Will be asking CS to delete this question and refund points.

Thanks for the help anyway.

 

by: YensidModPosted on 2003-12-20 at 09:37:52ID: 9978624

Question has been PAQed and 125 points refunded.

YensidMod
Experts Exchange Moderator

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