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8.2

Program Error in installed application

Asked by EYoung in Visual Basic Programming

Basics:  VB6 sp5, CR9.0, Windows XP and 2000

I have created on my Windows 2000 development computer a VB6 application (Contract_Tracking.exe) that has some Crystal Reports 9.0 reports in it.  The application has been deployed over the past two years using the PDW and it has been running fine on everyone's computer including the reporting until now.  

Recently my development computer was upgraded to XP with the latest service packs.  Also recently our firm purchased some new computers running W/2000 for some new users.  Because the new users needed the application, I re-ran the PDW and successfully installed it onto the new user's computers.  

When I run the application on the user's computers, it runs correctly except when it comes to reporting.  (The application and the reporting run correctly on my development computer.)  When I run any report however on the user's computer, I get the following error message:  

"Program Error.  Contract_Tracking.exe has generated errors and will be closed by Windows.  You will need to restart the program.  An error log is being created.  OK"

I looked at the Dr. Watson's error log and it just showed me a core dump - nothing useful.  The above error message does not say much as to what the cause is.

Would appreciate any ideas on how to resolve this error.  I suspect I have not installed a needed CR dll or I have installed an older version.  I am running CR version 9.2.3.850 which includes sp 2 on my development computer.   Maybe the upgrade of my development computer from W/2000 to W/XP is causing the error.

Thanks for the help.
[+][-]12/18/03 11:26 AM, ID: 9966597Expert Comment

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[+][-]12/18/03 11:31 AM, ID: 9966630Author Comment

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[+][-]12/19/03 04:08 PM, ID: 9975988Accepted Solution

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About this solution

Zone: Visual Basic Programming
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Solution Provided By: EYoung
Participating Experts: 2
Solution Grade: A
 
[+][-]12/20/03 09:37 AM, ID: 9978624Expert Comment

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