We use this and are VERY pleased with the product. Don't know about pricing. Nice thing about it is that there is a robust application to run in-house, and a web-based version for when you're away from the office.
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Ticketing System for Inter-Organisation
Can somebody help me to find a Ticketing System In-house of organization. if it is in VB would be great full.
Please help
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Answers
We use gemini from countersoft http://www.countersoft.com
It works great, has lots of nice features (can create tickets from inbound emails, Time tracking, desktop and web based, customizable, automated email status updates, work calendars, ghant charting etc.). Its .net (C#) based and relies on SQL Server in the background. It has a web services API and a drop in .net assembly for building custom interfaces/tasks in.
They offer a free 5 user license so you can download and play with it. The full license is 700 pounds, or 1200 if you want the ASP source code.
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by: QEMS2Posted on 2009-10-12 at 04:52:30ID: 25550339
Not sure if this is what you are looking for but,
Have you looked at request tracker?
http://bestpractical.com/r
we use it to create tickets for issues and then track them until they are resolved.
very easy to use and does the job nicely.