Question

TCP/IP Protocol Driver failure

Asked by: whynot

I have a computer that was operating fine, and then today, in the event viewer I see 100's of TCP/IP errors, I cannot connect to the access point (however the client portion of Netgear does show connected), but I do not get an IP address.  When I run IPCONFIG to review, I get:
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to query host name.

In the event viewer, I am seeing "The TCP/IP Protocol Driver service failed to start due to the following error: the specified driver is invalid."

I reviewed c:\windows\system32 and I do not see afd.sys, tcpip.sys, or netbt.sys.  I have attempted to rebuild winsock with the command: netsh winsock reset, but this has had no effect.

I appreciate any and all advice!

Casey

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Asked On
2007-08-08 at 20:29:21ID22751220
Tags

driver

,

protocol

,

failed

Topics

Winsock

,

Internet Protocols

,

IPSec Security Protocol

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Answers

 

by: RobWillPosted on 2007-08-08 at 21:01:47ID: 19659648

I would try un-installing the network adapter and re-installing with the latest drivers.
Before doing so you can try completely rebuilding the TCP/IP stack by entering at a command line:
netsh  int  ip  reset  c:\reset.txt

 

by: whynotPosted on 2007-08-09 at 04:20:20ID: 19661191

Robwill...I will try this and let you know.  Thanks!

 

by: and235100Posted on 2007-08-09 at 04:49:50ID: 19661312

If that doesn't work - try unchecking the box next to Internet Protocol (TCP/IP) in your network card properties.
Click OK and reboot - then reinstall the protocol in the same configuration page.

 

by: ChiefITPosted on 2007-08-09 at 11:14:07ID: 19664509

Check and see if you are now using IP version 6 behind a IP version 4 router.

 

by: whynotPosted on 2007-08-10 at 05:24:53ID: 19669097

I tried all of the above, but I still have the same issues...when I go to Device Manager and un-hide, I even see TCP/IP with a fault.  I really do not want to rebuild this system.  Anything else?

 

by: RobWillPosted on 2007-08-10 at 05:28:01ID: 19669118

Try deleting those hidden adapters when re-installing the network adapter. Sometimes those "ghost" devices can interfere with normal operation.

 

by: ChiefITPosted on 2007-08-10 at 08:00:58ID: 19670428

Download IP Sniffer.  
http://www.scanwith.com/download/IP_Sniffer.htm

and see if you can find the problem

 

by: ChiefITPosted on 2007-08-10 at 08:05:24ID: 19670467

Can  you give us system specs:

Service tag:
Make
Model
Custom or manufaturer build?
chipset
Onboard lan or PCI Lan?
OS version and service pack

All would help in trying to find an adapter.

NVIDIA Chipset drivers that integrate on board LAN Have a known problem with the code. You may have to update your driver from NVIDIA instead of Dell. This error May pertain to your computer. So system information would help us determine if you recieved a bad third-party driver.

 

by: whynotPosted on 2007-08-10 at 15:42:31ID: 19674127

I am not sure the specs will do much...this is a system that has been up for over 1 year.  The card is an ATI AGP card.  The MOBO I am not sure of without dissecting it, and the CPU is an AMD.  The LAN is onboard and the WLAN is a PCI Netgear card.  

I removed the 'ghost' TCP/IP Protocol Driver from the Non-plug and play drivers (it had a yellow exclamation).  I rebooted and attempted to reinstall TCP/IP as advised, but no change.  In fact, now the TCP/IP Protocol Driver is gone and will not re-install.  Any other advice?

 

by: and235100Posted on 2007-08-11 at 04:02:48ID: 19675520

I think that a repair install is the next step:
http://www.michaelstevenstech.com/XPrepairinstall.htm

It sounds like you have something major wrong if the Internet Protocol is unavailable. Hopefully this will be a quicker fix than attempting to recover it.

 

by: whynotPosted on 2007-08-11 at 10:40:14ID: 19676392

I was able to finally recover...I went back to over a month ago, and now all seems fine.  Still very disconcerting as what caused the fault.  Thank you all for your advice.

 

by: RobWillPosted on 2007-08-11 at 10:54:57ID: 19676430

Good to hear. Odd that none of those repair options worked.
Cheers !

 

by: Computer101Posted on 2007-11-03 at 21:44:47ID: 20209565

PAQed with points refunded (250)

Computer101
EE Admin

 

by: JCastro197Posted on 2007-11-27 at 13:34:51ID: 20361518

I started having this problem earlier today at my office. The only solution above that worked for me was to follow the latest comment by and235100, which was to follow through with a repair installation. I decided to not use a backup because if this issue was caused by malicious software, I did not want it resurfacing. Thanks to all that replied.

20120131-EE-VQP-002

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