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8.6

Need help with ideas how to implement an ITIL Change DB

Asked by Tolomir in Change Management, IT Administration, Computer Servers

Hello,

right now we are about to take care about our server configurations. So far we did this with best effort, but with 300+ servers we can no longer guarantee quality of service.

So we thought it's about time to implement a change DB, it should contain all server names + IPs and a list of OS, installed modules, purpose, affected / applications persons etc. Especially it should be able to harvest all variable information by itself, like release numbers of packages.


Do you have a suggestion for such a tool that can be implemented with a low budget (needn't to be opensource, but should be able to handle Debian)

It would be great if that tool could handle windows servers too, but that is a nice-to-have.

Tolomir
[+][-]07/03/09 09:25 AM, ID: 24773304Accepted Solution

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Zones: Change Management, IT Administration, Computer Servers
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Solution Provided By: marine7275
Participating Experts: 1
Solution Grade: A
 
[+][-]07/03/09 10:00 AM, ID: 24773459Author Comment

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[+][-]07/03/09 10:03 AM, ID: 24773483Expert Comment

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[+][-]07/03/09 10:46 AM, ID: 24773668Author Comment

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