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05.27.2008 at 01:19PM PDT, ID: 23436222
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9.1

Need IT documentation guidelines

Asked by samiam41 in Documentation in Programming, Project Management, HelpDesk Authoring

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Hi Experts!  I have a rather easy but complex question.  I handle a lot of the documentation for the projects, procedures and other IT related functions that the helpdesk uses and sometimes the administration reviews.  I know that those two parties have a completely different view on IT but I want to know what other professionals use as a guideline when writting documentation.  After managining the XP Migration a couple years ago, I noticed that a lot of what we were doing was not documented or if it was, it was done vaguely causing even more problems.  Yes I take the blame since it was my project, but I don't want to make the same mistake going forward.  

I appreciate your help with this.  I would like to have a couple of posts before awarding points.Start Free Trial
[+][-]05.27.2008 at 01:36PM PDT, ID: 21655469

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[+][-]05.27.2008 at 01:42PM PDT, ID: 21655514

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[+][-]05.27.2008 at 01:43PM PDT, ID: 21655526

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About this solution

Zones: Documentation in Programming, Project Management, HelpDesk Authoring
Tags: Documentation, best practices, standards
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Solution Provided By: CynepMeH
Participating Experts: 2
Solution Grade: A
 
 
[+][-]05.27.2008 at 01:45PM PDT, ID: 21655545

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[+][-]05.27.2008 at 02:02PM PDT, ID: 21655665

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[+][-]05.27.2008 at 02:07PM PDT, ID: 21655725

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