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06.06.2008 at 09:03AM PDT, ID: 23464199
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7.4

Does anyone know of a good help desk application geared towards an IT department?

Asked by chalif4397 in HelpDesk Authoring

Tags:

I am looking for a help desk application for my IT department. The application must:

Be Web-based
Run on IIS
Provide categorization of incidents
Provide user setup for IT reps and regular staff
Provide department setup to mirror the org chart
Provide IT asset management including tracking incidents for that asset
Allow for URL and screen-shot entries in incidents

I am currently using the Liberum Help Desk application (http://www.liberum.org/index.html) and have found it to be adequate. However it is lacking in in the last two areas mentioned above. It also has not updated since 2002.

Any help would be appreciated.Start Free Trial
 
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[+][-]06.06.2008 at 09:14AM PDT, ID: 21730390

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About this solution

Zone: HelpDesk Authoring
Tags: Help Desk Application
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Solution Provided By: jdera
Participating Experts: 3
Solution Grade: A
 
 
[+][-]06.06.2008 at 09:39AM PDT, ID: 21730611

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[+][-]06.06.2008 at 12:24PM PDT, ID: 21731998

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[+][-]08.22.2008 at 05:07AM PDT, ID: 22288860

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[+][-]08.28.2008 at 02:24AM PDT, ID: 22332917

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