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7.6

Blackberry Server: Pending email stuck on server / warning messages in the Event Viewer.

Asked by fgaston in Blackberry Programming

Tags: blackberry, save, pending

We have Blackberry Server 3.6.4.8 and we have frequent problems with pending emails that are not getting sent and just sitting there stuck on the server. The only way we usually solve this is if we reboot the server. Just stopping and starting the BB services does not typically solve the problem. We have been rebooting the server almost ever other day recently. Then on the BlackBerry Server User stats it may "Time since last handheld contact": 1 day, 7 hours, 45 minutes.

The Blackberry device itself is working otherwise and we can browse the Internet, it just the email is getting stuck on our BlackBerry server as pending.

There are warning messages in the Application log of the  EventViewer, all of these errors messages start appearing one after another this morning:

20448  SaveServerPagerStats() failed 1 of 5 times in GlobalStatsThrea
20174 {email@company.com} ReloadPagerStats() failed
20301 {email@company.com} Unable to save configuration settings or statistics.
20174 {email@company.com} ReloadPagerStats() failed
20301 {email@company.com} Unable to save configuration settings or statistics.
20350 Unable to save configuration settings or statistics.
20265  {email@company.com}  *** MAPI ***  MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x80040115) failed.
20275 {email@company.com} GetNewMovedMessages() failed
20174 {email@company.com}  ReloadPagerStats() failed
20265 {email@company.com}  *** MAPI ***  MAPIMailbox::GetNewMessages - GetContentsTable (0x80040115) failed.
20176 {email@company.com} GetNewMessages() failed: ERR_NETWORK_PROBLEM

The BlackBerry software is installed on a SQL 2000, Windows 2000 Adv Server.

I appreciate if anyone can offer some help to our problem.
[+][-]11/22/04 03:57 PM, ID: 12650305Expert Comment

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[+][-]11/23/04 02:05 PM, ID: 12660011Accepted Solution

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About this solution

Zone: Blackberry Programming
Tags: blackberry, save, pending
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Solution Provided By: JConchie
Participating Experts: 3
Solution Grade: A
 
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