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9.4

Problem with Blackberry Email Reconciliation

Asked by JLIVET in Blackberry Programming

Tags: blackberry, email, reconciliation

I'm running a Blackberry 7250 off of Exchange Server\Outlook and Email Reconciliation is not working.  As a troubleshooting step, I went into the Desktop Manager, Backup and restore, Advanced and cleared folder, folder id, messages and purged messages.  This deleted all emails from the inbox as expected.  Afterwards, I went to Intellisynch and Sychronize Now but no emails are brought over from the Exchange inbox into Outlook.  I do have the "Reconcile Email" checkbox selected.  If I go into "View Log" I don't see any log entries about synchronizing emails. I'm not sure if that is normal or not.  

Here are additional steps I've performed:

On the blackberry under messaging options, I have Desktop as the Message Services, Delete On set to Mailbox and Handheld, Wireless Reconcile set to on and on conflicts, mailbox wins.

I've tried both a soft and hard reset
 
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[+][-]11/14/05 07:43 AM, ID: 15288427Expert Comment

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About this solution

Zone: Blackberry Programming
Tags: blackberry, email, reconciliation
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Solution Provided By: JConchie
Participating Experts: 2
Solution Grade: A
 
[+][-]11/21/05 09:15 PM, ID: 15339750Author Comment

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[+][-]11/22/05 01:51 AM, ID: 15340488Expert Comment

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