rhastings2004
asked on
Outlook 2003 Receives same messages every time send/receive occurs
About 10 days ago, Outlook got 6 messages from the same sender.
Every time Outlook does a send receive, whether manually or automatically (timed),
the same messages with same content and timestamp re-appear in the inbox.
(Of course, I set up a filter to place them in the deleted folder, and at the
end of the day, empty the folder).
One of the Emails had an Word attachment.
Scanning with a couple antivirals (NOD32, Norton) does not show any trojans
or other infection, Spybot S&D and Ad-Aware show no problems.
I am not using Exchange Server.
The messages are not on the POP server.
If ethernet wire is unplugged, the messages don't appear (of course,
a real send/receive cycle doesn't happen either).
The sender is a regular correspondent, and is experiencing
no problems on his end. Subsequent emails from him
exhibit the same behavior. His emails to other organizations
don't exhibit the behavior.
I send the messages to my home computer, which is
configured somewhat differently, but in Outlook 2000, the problem
does not occur. I can send samples of the messages for analysis.
Looking at the SMTP headers and text doesn't show me
any problems - but I'm not an expert.
Email from other senders comes in just fine.
No error messages occur.
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I keep having the same issues on my desktop (WinXP2Pro/Off2K3 - pre OU's and post OU's) - this does NOT happen on my laptop (WinXP2Pro/Off2k3 no OU's). I don't know what I have done differently between the two computers. I have multiple accounts and types (two IMAP, and 3 POP3 on laptop, two POP3 on desktop)
I realize that there are a Plethora of options in Outlook but the 'shot in the dark' didn't help... Sorry.
I have my messages set to 'Leave messages on server > For '15' days (D) / For '5' Days (L) > Delete when Deleted from recycle (both D & L)'
My 'redownload' alternates between the two accounts every time I start outlook. I thought at first it was my Rules messing with Outlook, but that was not the case - it still happened after I deleted the rules. I changed the 'Leave on server' to have Desktop delete all messages - but then that destroys the having the messages on both computers - my laptop goes almost everywhere with me - so I need them with me.
Even after doing so (with the thought of a corrupt email - I had seen that before - good point made above) Outlook is still doing it's alternating redownload of all the messages.
I DO know that Outlook stores the message ID's of messages it downloaded (that's how it tries to know what you have and haven't downloaded - I dont remember where/how though) - but for some reason it seems to be getting itself confused.
I don't if this helps in any way, just letting you all know you aren't alone if you are having this issue. I am trying to send a message through 'Help make office better' - since it popped while I was typing this post.
I realize that there are a Plethora of options in Outlook but the 'shot in the dark' didn't help... Sorry.
I have my messages set to 'Leave messages on server > For '15' days (D) / For '5' Days (L) > Delete when Deleted from recycle (both D & L)'
My 'redownload' alternates between the two accounts every time I start outlook. I thought at first it was my Rules messing with Outlook, but that was not the case - it still happened after I deleted the rules. I changed the 'Leave on server' to have Desktop delete all messages - but then that destroys the having the messages on both computers - my laptop goes almost everywhere with me - so I need them with me.
Even after doing so (with the thought of a corrupt email - I had seen that before - good point made above) Outlook is still doing it's alternating redownload of all the messages.
I DO know that Outlook stores the message ID's of messages it downloaded (that's how it tries to know what you have and haven't downloaded - I dont remember where/how though) - but for some reason it seems to be getting itself confused.
I don't if this helps in any way, just letting you all know you aren't alone if you are having this issue. I am trying to send a message through 'Help make office better' - since it popped while I was typing this post.
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As I mentioned earler (now with a couple more details)
The way I fixed it on the roaming laptop in our network was that I unchecked the 'leave on server' when it was back at home station, deleted through webmail and then renenabled 'leave on server' and all was copacetic :)
Regards,
Brian
The way I fixed it on the roaming laptop in our network was that I unchecked the 'leave on server' when it was back at home station, deleted through webmail and then renenabled 'leave on server' and all was copacetic :)
Regards,
Brian
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I am going to try the Account / Profile thing - by deleting the account then the profile and remaking both.
So far - nothing has worked - Im at full SP's on OS and Office.
I tried the webmail delete method to no avail.
So far - nothing has worked - Im at full SP's on OS and Office.
I tried the webmail delete method to no avail.
Ok - It's working. Here is what I did...
1. To avoid having sort out dupes again...Created a Folder in current Email folder and moved all messages to it.
2. Noted all account settings and removed all the accounts.
3. Removed all the email profiles from "mail" in "control panel"
4. Uninstalled Office 2003 Pro (this will allow for reinstalling the SP1 as well)
5. Re-Installed Office 2003 Pro
** 4 and 5 possibly avoidable
6. Re-Added accounts (from "More settings", setting the "Leave on server." to On on both) and folders
7. Picked my former email file for delivery.
8. Started Outlook and hit "F9" to Send/Receive and downloaded all my message
9. Exited Outlook.
10. restarted it and did another Send/Receive - and NO DUPES !@@!
** I tried it again a couple more times to verify and no dupes.
** So, thank you to the Account/Profile Person for giving me the idea - I went a little farther than necessary, but its working now.
1. To avoid having sort out dupes again...Created a Folder in current Email folder and moved all messages to it.
2. Noted all account settings and removed all the accounts.
3. Removed all the email profiles from "mail" in "control panel"
4. Uninstalled Office 2003 Pro (this will allow for reinstalling the SP1 as well)
5. Re-Installed Office 2003 Pro
** 4 and 5 possibly avoidable
6. Re-Added accounts (from "More settings", setting the "Leave on server." to On on both) and folders
7. Picked my former email file for delivery.
8. Started Outlook and hit "F9" to Send/Receive and downloaded all my message
9. Exited Outlook.
10. restarted it and did another Send/Receive - and NO DUPES !@@!
** I tried it again a couple more times to verify and no dupes.
** So, thank you to the Account/Profile Person for giving me the idea - I went a little farther than necessary, but its working now.
You're welcome! My Boss (among others) experienced the same problem when we moved to Office XP. The only thing that fixed the problem was deleting the Account and/or Mail Profiles.
Glad I could be of help,
Ernie
Glad I could be of help,
Ernie
I agree with dkissinger. I had the same problem awhile ago. Solved the issue by logging into my ISP's web-based site for checking email. Deleted the emails there and then the emails came through fine in Outlook Express.
Was a problem for about a week. I think the ISP was testing out some new anti-spam software on their servers. Anyway, try it and see what happens.
Good luck,
TBoun
Was a problem for about a week. I think the ISP was testing out some new anti-spam software on their servers. Anyway, try it and see what happens.
Good luck,
TBoun
I had a similar problem using Outlook 2000. All my inbound E-mails were being repeated. Every time I hit "Send And Recieve" I got the same E-Mails over again. I called Comcast (My Service Provider) and they told me to go to their web site www.comcast.net and login & delete all the mail in my Inbox. I did it and it solved the problem.
garyct77
garyct77
There is a hotfix available from Microsoft that deals with this issue. It deals with Outlook 2003 users that are receiving repeat messages in Outlook 2003.
You can get information about the hotfix here: http://support.microsoft.com/kb/885243/
You will need to contact Microsoft to be able to download the hotfix.
You can get information about the hotfix here: http://support.microsoft.com/kb/885243/
You will need to contact Microsoft to be able to download the hotfix.
Somewhat unclear about the exact situation here.
What kind of account you have in OL 2003 , not exchange , not pop3 so IMAP then ?
Have you tried to recreate the email account and see if the same happens.
So basically , you are getting multiple messages only from ONE sender.
Can you access the emails that you check in outlook ,going to website ( or in other words do you have webmail access for the same email).. Remove the last few messages or messages from this specific sender from there so literally you are removing from server and see if that would help..
SR..