Link to home
Start Free TrialLog in
Avatar of flyguybob
flyguybobFlag for United States of America

asked on

Symantec Anti-Virus on Exchange : Considerations on installing Symantec or Norton AntiVirus Corporate Edition on mail servers

At least I think I can do this...
I wanted to post this question so that it shows up as an answer for folks who actually do a search when they ask their question related to problems with their file-level based scanner on their Exchange server.

When using a improperly configured file level scanner on Exchange, you can end up with slow performance of your mail system, a corrupted database, store.exe memory growing way to large (and it grows large by default), problems with transaction logs E#######.log, missing attachments, problems with the priv.edb (and other .edb's named differently within Exchange Enterprise, etc.

Note:  I really hate the long URLs that are created when using Domino to publish webpages.

Considerations on installing Symantec or Norton AntiVirus Corporate Edition on mail servers
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004062508305148?OpenDocument&src=ent_hot&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=9.0&tpre=

Best practices for Symantec AntiVirus Corporate Edition 9.x Auto-Protect on a Microsoft Exchange server
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004062508305148?OpenDocument&src=ent_hot&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=9.0&tpre=

Preventing Symantec AntiVirus Corporate Edition 9.x from scanning the Microsoft Exchange directory structure
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004052416452048?Open&src=ent_hot&docid=2004062508305148&nsf=ent-security.nsf&view=docid&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=9.0&osv=&osv_lvl=

http://support.microsoft.com/KB245822
Recommendations for troubleshooting an Exchange Server computer with antivirus software installed.

Note:  If anyone else has information on this topic, please feel free to post it.  I will split points.  Otherwise, I will ask one of the Admins to PAQ it.  HOWEVER, it would be really nice to get some additional information in the question/response.
ASKER CERTIFIED SOLUTION
Avatar of cjpalmer
cjpalmer
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of flyguybob

ASKER

Fortunately, with Symantec, you can place exclusions by name.  (ex: .edb, .stm, .log, .bin).
...and I do realize that the Junior Exchange Admin is sometimes the Outlook helpdesk support and has not seen an Exchange server.  =^)
CJ - Thanks for the input.  I am closing it since no one else answered it and since it needs to be closed so that it can be a resource for the community.  Thanks for the input.

Bob
...and I wanted to add one note...it is entirely possible that the exclusions may be overridden by Symantec.  They were supposed to have corrected this in SAVCE 8.1, but this is not necessarily the case.
Just wanted to add this:
Exchange and antivirus software  
http://support.microsoft.com/kb/328841