bbanis2k
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3COM V3000 PRI shuts down
I have an issue with a 3COM V3000 system. The system will randomly shut down at night, and the PRI card has to be reset. The way the client tells that the 3COM is down is that no one can dial out or in to the PRI. Hence, why the PRI card has to be reset.
I am not a phone guy or VOIP guy at all. My employer's phone engineers state that it is a network issue. How can I determine it this is TRULY a network issue?
The client recently bought some SMC switches, and I am wondering if they should be completely removed from the equation? All of the phones and V3000 equipment should be plugged into 3COM equipment.
Any help would be great...
I am not a phone guy or VOIP guy at all. My employer's phone engineers state that it is a network issue. How can I determine it this is TRULY a network issue?
The client recently bought some SMC switches, and I am wondering if they should be completely removed from the equation? All of the phones and V3000 equipment should be plugged into 3COM equipment.
Any help would be great...
I dont see how its a network issue. The PRI comes from the telco and terminates at the PBX. Any switches on the network should, or anything on the network for that matter, not have an effect. Is it possible that the PRI card is bad? Or configured incorrectly?
ASKER
My employer replaced the PRI card and upgraded the firmware on it. It worked great for 2 weeks, then it went down again.
Has the PRI cable been tested from the mpoe to the pbx?
ASKER
What is the mpoe? I'm not a phone guy at all...
ASKER
Are you talking about from the provider, to the client's equipment?
What type of cable would I need? What pin out, etc? Thanks
What type of cable would I need? What pin out, etc? Thanks
Need to make sure the line is good from where the telco terminates it, to the PBX.
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It should pin out like t1 cable.
And yes after testing line I would call the telco.
ASKER
ok, I am going on-site in about an hour. I will check everything at that time...
ASKER
It was a provider issue all along.