ClareSnyder
asked on
ACER Power abd Canon ip3500 crash
We have several Acer Power computers, as well as several Veritons, which have been running Canon ip3000 and ip4200 printers for over a year with no problems. The ip3000 printers are starting to die, and we are replacing them with ip3500 printers (bought 10).
They work OK on the Veritons as well as the a-open machines in the office, but crash the ACER Power machines with a "page_fault_in_nonpaged_ar
Usually when printing something over one page long.
I have disabled spooling - no improvement - as well as bios cacheing.
Problem exists on all 6 machines, and 4 printers so far, in all combinations
They work OK on the Veritons as well as the a-open machines in the office, but crash the ACER Power machines with a "page_fault_in_nonpaged_ar
Usually when printing something over one page long.
I have disabled spooling - no improvement - as well as bios cacheing.
Problem exists on all 6 machines, and 4 printers so far, in all combinations
Callandor
Have you changed the printer driver to the one for this specific model?
ASKER
I most definitely have changed the driver. The printer will not operate at all on the old drivers - and I have even gone so far as to remove the old drivers and clean the registry first, before installing the new drivers. The printer will sometimes print up to one (low density) page without crashing the system.
The same installation on a non-acer-power system works just fine.
The same installation on a non-acer-power system works just fine.
SOLUTION
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ASKER
Both the veritons and the AcerPower FH systems are as shipped from Acer with 1gb of ram. Not sure what chipsets - I will check in the morning. Both have integrated video. So do the A-Opens. Both are Pentium (not AMD) systems. All printers in use, both previous and current, are USB - and are the ONLY USB devices on the system. Current draw on the USB port is negligible - the devices do not run off of USB power, so I cannot see the powered hub doing anything for me - the system supports EIGHT USB devices!!!
It has been suggested bu Canon that I shut off the USB error reporting on the computer (device manager/usb hub/properties/advanced/ do not report USB errors) I will be trying THAT in the morning. Of course, both Acer and Canon claim it cannot POSSIBLY be their fault -- yea, right!!
It has been suggested bu Canon that I shut off the USB error reporting on the computer (device manager/usb hub/properties/advanced/ do not report USB errors) I will be trying THAT in the morning. Of course, both Acer and Canon claim it cannot POSSIBLY be their fault -- yea, right!!
I suggest you try the powered USB anyway, unless you are sure nothing abnormal is happening with the port. USB devices are known to cause machines to crash when they behave oddly, and a powered hub can act as a "buffer". A malfunctioning USB device can prevent a machine from booting up as well.
ASKER
Will try the hub tomorrow as well. Anything is worth a try.
any minidumps? post 1 pleas, might give more info
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The focus of the problem seems to be the USB ports on these machines. Normally, plugging in something as benign as a powered USB hub should not cause the symptoms you are describing, but the fact that it is preventing booting is a sign that there is a problem with the USB port. Coupled with the other fact that turning off USB error reporting keeps the system from crashing means there are errors being generated, so I think the USB port has compatability problems with certain devices. I don't think turning off the error reporting is dangerous, but the manufacturer should be made aware of this and fix the port in future releases (too late for your machines, though).
ASKER
I have strongly suggested that to both Canon and Acer. The fact both products work with other products makes me think it is something like a timing error that is cumulative - one off one way, the other off the other way, just enough that they don't "play well together"
Either that or it is the Vietnamese built printer just not able to get along with the Chinese built computer - but I guess we won't go there!!
Either that or it is the Vietnamese built printer just not able to get along with the Chinese built computer - but I guess we won't go there!!
LOL